Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Since Covid and the move from Appleton to Fir Park this doctors surgery has gone from brilliant were you could always get to see a doctor to terrible. You sit in a queue trying to get through for nearly an hour only to be told there are no triage appointments left and to try another day. When you finally do get an appointment the doctors never want to see you face to face anymore and just want to get you ticked off as quick as possible over the phone. You never used to be prescribed antibiotics over the phone and now the doctors seem happy to do so. You end up self prescribing. It seems like everything is done to keep you away from the surgery. You can't even get to see a doctor face to face with mental health issues which I would say is unacceptable. This surgery is now poor and I would recommend using a different service to anyone.
Visited April 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave feedback. I apologise that your experience with our surgery recently has not been positive. We are always looking to improve our service and I would be grateful for the opportunity to discuss your concerns with you and investigate further. We have recently employed an additional receptionist within our team to help reduce the waiting times on our telephones. We are also employing a new Advanced Nurse Practitioner, who is due to start at the end of May 2023 and we are advertising for a new GP, to increase appointment availability. If you would like to contact me on my direct telephone number: 0151 511 5869. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great practice - poor booking system
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
Firstly, the facilities, medical staff, doctors etc are fantastic. Absolutely no issues with them at all. The problem is getting an appointment to actually see the fantastic staff. Unfortunately, over the last month, I’ve had to contact my GP to resolve a medical issue. At 0800hrs, I promptly call, I tried calling before to beat the queue however the phone system will not allow it. After 1.5hrs and 243 call attempts later my phone was answered to a message stating I was 11th in the queue. After another 35min I was informed that there were no appointments left for the day and to try again in the morning. Next day, the same happened followed by the next and the next. Eventually, despite my medical condition making it difficult to walk, I attended the practice after trying to get through for 40min. I was expecting a queue out the door but was surprised to find the practice empty. I assumed that i would here constant wringing or staff on call after call, after all I couldn’t even get through due to the volume of calls. However I was new with silence. Once receptionist manning the front desk and two behind the front desk operating the phone booking or internet system. The lovely lady gave me an appointment straight away. If you need an appointment avoid the phone booking system and walk/crawl to the doctors to get one. It seems to be the only way. The booking system need to be looked into asap because it causes stress and anxiety to your patients. It’s simply not adequate to book appointments at all. The doctors and nurses are great, and the receptionists are only working with the tools they’ve been given. But the management need to address this issue
Visited April 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave feedback on your experience of booking an appointment. I apologise that you have found it so difficult. We have recently employed an additional receptionist within the team to help reduce the waiting times on the telephones. We are also employing a new Advanced Nurse Practitioner at the end of May 2023 and we are advertising for a new GP to increase appointment availability. Your feedback is important to us, as we are looking at ways to improve access. It is great to hear that you have found our staff to be fantastic and I will share this feedback with the wider team. If you would like to contact me directly to discuss your concerns and I can investigate further, please call my direct line on 0151 511 5869. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Christine Keen - Posted on 23 March 2023
Spoke to a lovely receptionist. She was polite, helpful, clear, and understanding. She is an asset to the practice.
Visited March 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Christine Keen, Thank you for taking the time to leave feedback. I am very glad that your experience when speaking to one of our receptionists was so positive. I will share your positive feedback with the reception team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Amazing Staff
Rated 5 stars out of 5
by Kathryn R - Posted on 16 March 2023
Today was my first appointment at this practice as luckily I don’t tend to get sick often. Today was a routine check-up and I was fortunate with the nurse I had. She was very professional but also incredibly friendly and welcoming, putting me completely at ease. The surgery itself is spotlessly clean and has a lovely feel to it. Highly recommend it.
Visited March 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Kathryn R, Thank you for taking the time to leave feedback. I am very glad to hear that your experience has been positive. I will share your positive feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Exceptional practice nurse
Rated 4 stars out of 5
by Julia - Posted on 08 March 2023
See by a practice nurse who was exceptional. She took her time explaining results and examination processes and provided me with reassurance. Her professionalism and time is very much appreciated.
Visited March 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Julia, Thank you for taking the time to leave feedback. I am glad to hear that you found the Practice Nurse exceptional. I will share your positive feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Me and my son our fairly new patients of this practice. Today was our first visit to the practice as my little boy was poorly what a remarkable service and new building. I felt the Dr went above and beyond with my son the Dr made him feel so comfortable and re assured him. Made our visit enjoyable and now he says he wants that Dr for life.
Visited March 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave feedback. I am very glad to hear that you and your son received remarkable service. Your comments will be shared with our team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
Had an appointment with a nurse at the practice who was very professional and made me feel at ease for a procedure I had done
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave a review. I am glad to hear that your experience was positive. I will share your feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great experience
Rated 5 stars out of 5
by Wendy Edwards - Posted on 10 February 2023
June was very efficient and friendly She had all the information I needed ready as soon as I walked in. Although I was having vaccines all in all a very pleasant experience and I felt very relaxed and at ease .
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Wendy Edwards, Thank you for taking the time to leave a review. I am glad to hear that your recent experience has been positive. I will share your feedback with our Practice Nurse. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Fantastic service!
Rated 5 stars out of 5
by Emma Rooney - Posted on 03 February 2023
A thoroughly perfect experience! The nurse who looked after me is an absolute credit to the surgery. Friendly, informative and fantastic at her job. She made me feel completely at ease. Thank you so much.
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Emma Rooney, Thank you for taking the time to leave a review. I am glad that your experience has been positive. I will share your feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Excellent Practice
Rated 5 stars out of 5
by Iain Blackburn - Posted on 22 February 2023
I could not ask for more helpful assistance, courtesy and professional help from the lady who I dealt with. She sorted my query out and rang me back with the details the following day as she had told me. I would recommend this practice to anyone.
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Iain Blackburn, Thank you for taking the time to leave a review. I am glad to hear that your experience was positive. I will share your feedback with the reception team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre