Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Fir Park Medical Centre.
Reviews
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Review titled Reassuring Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
I had a very nice nurse during my smear test, very reassuring and made the procedure comfortbale & not embarrassing.
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave feedback. I am glad to hear that your recent experience has been positive. I will share your feedback with our nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Katrina Gannon - Posted on 09 February 2023
Staff here are so polite and make me feel at ease. They also try their hardest to help with anything if they can and quickly.
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Katrina Gannon, Thank you for taking the time to leave a review. I am glad that your experience has been positive. I will share your feedback with our team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Great!
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Great, thorough experience and lots of reassuring information. Highly recommend Treatment at Fir Medical. Such a great customer service too
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave a review. I am glad to hear that you would highly recommend Fir Park Medical Centre. I will share your feedback with the team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Welcoming and compassionate
Rated 5 stars out of 5
by Rob Clemson - Posted on 03 February 2023
I visited today to check my asthma and was delighted to be seen by a wonderful practice nurse with the most engaging attitude. My concerns were listened to and great advice given. She is a credit to the practice
Visited February 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Rob Clemson, Thank you for taking the time to leave a review. I am glad to hear that your experience was positive. I will share your feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled All the patients on the ward were treated with TLC.
by Lofty22 - Posted on 12 March 2023
I was admitted to Whiston Hospital at the end of January by my GP. I’d been getting shortness of breath and palpitations. I had my heart rate and blood pressure checked. My heart rate was really low and my blood pressure was really high when I arrived at Whiston Hospital. I had an X-Ray and ECG. After being admitted to ward 1E I had further checks on my blood pressure etc., it was decided I needed a pacemaker. All the staff on the ward were amazing and made my stay there (one week) very pleasant. It was a lovely ward and all the patients on the ward were treated with TLC. They all work so hard and they’ve all got a lot of patience and are extremely caring. Thank you to each and every one of you.
Visited February 2023
Provided by Care opinion
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear Lofty22, Thank you for taking the time to leave feedback. It seems that your positive experience was during a stay at Whiston Hospital. I will send a copy of your positive review to Ward 1E at Whiston Hospital. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Telephone system sadly not fit for purpose
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2023
I'd like to start by saying the once you can get through to a clinician at the practice then the treatment & help you receive is excellent. Unfortunately reaching this point is as hard as finding a unicorn in the woods! Rarely unwell but recently finding myself in need of GP services I have found that the stress of knowing I have to contact the GP surgery at 8am makes me feel worse. Today, after 203 phone calls, (which weren't on redial just intermittent ringing), I've given up and will try again tomorrow. I don't want to complain without making a suggestion, so would it be possible to have a call-back system on the phone? Patients can then keep their place in a queue whilst being able to do other things. We are thinking of leaving the practice because of this inability to get through and that is such a shame.
Visited January 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave a review. I apologise that your experience of our telephone system has not been positive. Recently, we have employed an additional receptionist to try and reduce the waiting time on the telephones for our patients. We are always looking at ways to improve our service. Thank you for your suggestion. I do hope that you remain a patient at Fir Park. If you would like to discuss anything with me, please call my direct telephone number: 0151 511 5869. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Brick wall
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Whilst whenever I get to meet a member of the team I always feel as though I have been treated in the nicest way and feel reassured. However the process of getting an appointment or to speak to a member of the medical team feels like your banging your head against a brick wall.
Visited January 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for your feedback. I am sorry that you have been facing difficulty in booking an appointment. We are always looking at ways in which we can improve our systems. As well as offering pre-bookable appointments online via NHS App, we have also increased the number of pre-bookable appointments available when contacting us via telephone. We have increased the number of online consultations via Patchs which are available daily from 9am. I am glad to hear that you are treated well when you meet a member of our team. We have recently increased the reception team and next week, we are introducing a call-back system on our telephone system, to reduce the time needed to keep on the telephone in a queue and instead have an option for our team to call you back. I am glad to hear that you are reassured when meeting a member of our team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Awful GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
Ineffective GP Surgery. It is clear that the Surgery is very poorly run. It lacks the pragmatic approach required to provide a good patient service.
Visited January 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave a review. I apologise that you have not had a positive experience. I would be grateful if you could contact me directly so that we can discuss your concerns further. We are always looking at ways in which we can improve our service for patients. My direct telephone number is: 0151 511 5869. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2023
The nurse who helped us with our holiday vaccinations was pleasant, polite and cheerful. We have visited various nurses over the past few weeks and the experiences have been positive. Thank you
Visited January 2023
Review titled Fir Park Medical Centre
Replied on 03 May 2023
Dear patient, Thank you for taking the time to leave a review. I am glad that your recent experiences have been positive. I will share your feedback with the nursing team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
the staff in the practice made me feel really welcome and assisted me when needed, lovely clean building
Visited December 2022
Review titled Fir Park Medical Centre
Replied on 19 December 2022
Thank you for taking the time to complete a review for our practice. We appreciate your positive comments I will share this with the team.