Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
Just would mention I had appointment with doctors and had 3 symptoms I wanted to bring up and said inly could do 1 and would have to book another appointment. I had 2 queries looked at but seems a waste of time to keep on booking another appointment as thats why it is busy to try and get another one in this instance I was told they allow up to 15 minutes per patient and was probably there for under 10 mins so could have sorted other one out in 5 minutes Think this should be sorted out and maybe it will free up long waiting list if was dealt all at once
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
I rarely go to the doctors but this is the second time I've needed an appointment this year and been unable to get one at any time. I rang and they said I wasn't able to book by phone, I had to do it online (not sure how patients who aren't comfortable with tech manage this). I went through a whole load of questions online, most of which weren't relevant and then at the end, it said there were no appointments available. The receptionist had said when I called that I could always go to A&E, but surely this isn't a good solution and A&E should only be for emergencies, not chronic issues? We have been patients for many years, but I'm not sure if, because they have the private section, this has caused the real degradation in service.
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
For the first time I’ve found drs that actually listen and really want to help and take their time to help. All the services they offer is amazing for the first time I don’t feel intimidated. Unfortunately there is a nurse who I feel does bully me but the good outweighs the bad. Thank you so much
Visited July 2024
Groves Medical Centre has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2024
Please can you consider using the screens to show when a patient's name is called. It is extremely difficult to hear names being called for those suffering hearing loss.
Visited June 2024
Groves Medical Centre has not yet replied.
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Review titled Caring & considerate
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I was trying to get a phone consultation for my son, who works shifts and has erratic hours. I was lucky enough to be assisted by the most helpful and welcoming receptionist. She was patient, talked me through the process and, with my son's permission, helped me fill in the necessary paperwork. Our needs were definitely met this morning & this Asian lady, I wish I knew her name, who also opened the surgery doors to let us in was efficient, kind and a real asset to the surgery. Full marks for patient care. Thank you, nice lady!
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Shocking booking system
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
My 18 yr old daughter needed to see a GP about sudden onset of a UTI on Tuesday. She had to go through the online triage system and was sent an email a few hours later to book an appointment. The first appointment was Friday - 4 days later. She is in the middle of A Levels, was in a lot of pain and couldn't be seen for another 4 days? Outrageous. I paid for private GP services to help her. Goodness knows what state she would have been in if it had been left. It's never been easy to get an appointment but there always was the option to ring and get an end of day emergency appointment. Really poor and am looking to move surgeries - no wonder CQC rated inadequate.
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Appointment letters
Rated 4 stars out of 5
by Mehdi - Posted on 21 May 2024
I do not want to change my personal information. I am just requesting that my GP appointment letters to please be handed directly to me so I can give them to the nurse myself and to ensure I attend the appointment because I have missed some before. I would be more than grateful if you please do it this way. Please
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Great Dr
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2024
The Dr I saw at the Groves on Friday was brilliant - just what a GP should be. Kind, considerate, empathetic and helpful. Just what I needed. Thank you.
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2024
Impossible to get an appointment. Was hoping that someone will get in touch following a letter from Royal Marsden saying that they can’t provide further care following cancer surgery that I had three years ago and I need to be referred elsewhere. The letter was received by the surgery six months ago. I am still waiting for a referral as I was advised that I need to be monitored for the next five years.
Visited May 2024
Groves Medical Centre has not yet replied.
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Review titled Difficult to book appointment
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2024
There should sufficient time allocated to meet a doctor. I couldn’t address all my concerns, even though she was very helpful. More time should be given to patients
Visited May 2024
Groves Medical Centre has not yet replied.