Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Sandra Henshaw - Posted on 16 January 2024
No matter how big or small your problem you are always treated really well, you are listened to and when you need an appointment you get one as soon as possible. If you have to wait a week for an appointment you get an apology, unlike my previous surgery where a 3 week wait was the norm. They do everything in their power to sort out your medical problem and look after you when you need reviews, blood tests or anything, can’t fault this practice
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Ms Henshaw Thank you so much for taking the time to write your review. It is very much appreciated. It is fantastic to hear that your happy with the efficient service provided by our practice. I will ensure your comments are passed onto the clinical team. Thank you Mr Paul Slater Practice Manager
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Review titled Recent visit
Rated 5 stars out of 5
by David Keith Hartley - Posted on 17 January 2024
Annual health check. Appointment on time and Sister pleasant and thorough. Brought forward a pending blood test to save me a return visit, very thoughtful. Thankyou.
Visited January 2024
Review titled Harambee Surgery
Replied on 18 January 2024
Dear Mr Hartley Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you Paul Slater Practice Manager
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Review titled Telephone app
Rated 3 stars out of 5
by Rebekah Marshall - Posted on 28 January 2024
The doctor didn’t know what he was calling me about when he should have been talking through my xray and next steps. He seems quite aloof and I felt I had to prompt for information. He was quite dismissive and seemed eager to get off the phone.
Visited January 2024
Review titled Harambee Surgery
Replied on 07 February 2024
Dear Ms Marshall I'm so sorry to learn that our service wasn't up to our usual standard. If possible I would really like to discuss this further. Please could you ring 01282868482 and ask to speak to the practice Manager or please email harambee.surgery@nhs.net. Thank you Mr Paul Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
Nurse was quite thorough, very pleasant, I did have a long wait as they were having trouble with computers.but overall quite good .
Visited January 2024
Review titled Harambee Surgery
Replied on 07 February 2024
Dear Patient Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you also for your understanding, whilst we were having a slight IT problem which was unfortunately out of our control. Mr Paul Slater Practice Manager
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Review titled Excellent, caring service
Rated 5 stars out of 5
by Miriam - Posted on 19 January 2024
I was listened to by the receptionist and the GP. Both took my needs seriously and I was spoken to by the GP on the same day, my prescription was emailed immediately to my dispensary. This surgery has looked after me, my daughters and my daughter’s daughter. The staff are friendly- yet always show a high standard of professionalism at all times. I have been fortunate to have been a patient for 16+ years and hope to be with them for the rest of my life. I would 100% recommend this caring surgery.
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Miriam Thank you so much for taking the time to write your review. It is very much appreciated. It is fantastic to hear that your happy with the efficient service provided by our practice. I will ensure your comments are passed onto the practice team. Thank you Mr Paul Slater Practice Manager
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Review titled Excellent Doctors Practice
Rated 5 stars out of 5
by Ann Helen Heyworth - Posted on 09 January 2024
Not rushed and was listened to Felt that every thing I said was put on my notes Well done Thank you
Visited January 2024
Review titled Harambee Surgery
Replied on 18 January 2024
Dear Mrs Heyworth Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you Paul Slater Practice Manager
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Review titled My appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2024
WAs seen fairly quickly Doctor was running late so appt was sorted well but I didn’t feel as if I could discuss at length about my issue
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Patient I'm so sorry to learn that our service wasn't up to our usual standard. If possible I would really like to discuss this further. Please could you ring 01282868482 and ask to speak to Michelle, Reception Supervisor or email harambee.surgery@nhs.net. Thank you Mr Paul Slater Practice Manager
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Review titled Good friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Very friendly and welcoming staff. Efficient and welcoming always. Seen very near to appointment time and dealt with quickly
Visited January 2024
Review titled Harambee Surgery
Replied on 07 February 2024
Dear Patient Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Mr Paul Slater Practice Manager
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Review titled Actually got a GP who wanted to help
Rated 3 stars out of 5
by Anonymous - Posted on 01 February 2024
Was very happy after moving from a GP that I found rude, dismissive, disrespectful and had no interest in helping me with my issues. I complained to the practice manager and saw a different GP who provided referrals, treatment and advice on the numerous challenges I had raised with the prior GP who would just sit and stare at you and do absolutely nothing to support you. I am hoping that the positivity I got from the new GP continues as it’s nice to feel heard and respected for a change.
Visited January 2024
Review titled Harambee Surgery
Replied on 20 February 2024
Dear Anonymous May I first thank you for taking the time to do a review. I am pleased to here you have had a better experience with the doctor after contacting myself. I am also hopeful that moving forward we will have a more positive doctor - patient understanding on your future visits to the surgery. Again I would like to thank you for your review as we all of them good and bad to learn from. If in the future you need the surgery for anything please contact us we are always here to help. Many thanks Paul Slater Practice Manager
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Review titled A good service.
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Always treated seriously, from a great team of health care professionals. Would recommend this practice with 100 percent confidence.
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Patient Thank you so much for taking the time to write your review. It is very much appreciated. It is fantastic to hear that your happy with the efficient service provided by our practice. I will ensure your comments are passed onto the clinical team. Thank you Mr Paul Slater Practice Manager