Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First visit after changing practices
Rated 3 stars out of 5
by Anonymous - Posted on 09 November 2024
Both myself and my husband have had one doctors appointment at this new to us practice since registering with them. My husband has not been to the doctors for years as like so many men he avoids health matters if possible I note this as it is pertinent to this review After reluctantly attending an appointment with the doctor he left after it feeling extremely agitated and berated He now doesn’t want to see said doctor again and the appointment has just exasperated his lack of confidence with the seeking of medical advice I very recently attended an appointment with the same doctor and experienced first hand what I can only describe as an approach that was very blunt and not easy to respond to! I did voice my feelings and due respect to the doctor he spent time reassuring me that he meant no ill intentions by his manner and we cleared the air and I left on good terms with him His advice and treatment was very thorough and I feel as though he is addressing all of my symptoms to try to eliminate the problems I’m having I just feel that a little more empathy and less abruptness would go a long way in making patients feel more at ease …..especially patients like my husband who are reluctant in the first place to attend They are the people that need encouragement to seek advice when it’s needed…..instead this has put him straight back to square one where he no way wants to attend appointments again! I appreciate doctors are busy people and just need to ‘get on with it ‘ but we all need treating as individuals and not just patients to be seen and dispatched!
Visited November 2024
Review titled Harambee Surgery
Replied on 19 November 2024
Dear Patient We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and reviews to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards Paul Slater Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Patricia Lingard - Posted on 30 November 2024
Dr gave me information from tests + reasured me on hospital notes . I felt so much better on leaving.
Visited November 2024
Review titled Harambee Surgery
Replied on 09 December 2024
Dear Patricia Lingard Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff. Many thanks Paul Slater Practice Manager Harambee Surgery
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Review titled Great practice good doctor and staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
I was very concerned about what the procedures were all for and what they may discover All came back relatively clear No worries
Visited November 2024
Review titled Harambee Surgery
Replied on 19 November 2024
Dear Patient Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Patricia Ellen Lingard - Posted on 19 October 2024
At my appointment this last week I was treated with the upmost care from everyone from Dr , Nurse, Reception .Given options for next appointment too.I was seen at my appointment time as usual. Ifelt like I was the only thing that mattered, i wasnt rushed or anything + was very happy with the treatment given. given to me . options for next appointment + treated so nicely Thank you to you all
Visited October 2024
Review titled Harambee Surgery
Replied on 21 October 2024
Dear Patricia Ellen Lingard Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled A very friendly, accessible practice
Rated 5 stars out of 5
by Mrs Sharon Aston - Posted on 10 October 2024
Everyone was very helpful & kind, I was seen promptly & am very happy with the vist & with the treatment I received
Visited October 2024
Review titled Harambee Surgery
Replied on 21 October 2024
Dear Mrs Sharon Aston Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled A really good & helpful practice to be with
Rated 5 stars out of 5
by David Aston - Posted on 11 October 2024
I was seen promptly & dealt with kindly & efficiently & had a reminder about my appointment - couldn't ask for more
Visited October 2024
Review titled Harambee Surgery
Replied on 21 October 2024
Dear David Aston Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled Flu Jab
Rated 5 stars out of 5
by Philip Jackson - Posted on 11 October 2024
Arrived at the surgery 10mins before appointment time and was seen straight away by the practice Nurse who administered the flu jab immediately. Thanks to all the staff. 😎
Visited October 2024
Review titled Harambee Surgery
Replied on 21 October 2024
Dear Philip Jackson Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Always feel like the staff care about their patients . I went for results from a blood test. The doctor went back over my history and asked how I was managing. Gave me advice on commencing statins and gave me plenty of information on the advantages and the possible side effects. Reassuring me that I should contact the surgery with any problems. The surgery always answer the phone promptly and arrange either a call back consultation or a face to face appointment. The best gp practice we have had .
Visited October 2024
Review titled Harambee Surgery
Replied on 21 October 2024
Dear Anonymous Thank you for your recent positive review on NHS choices. I will share with the wider team. Kind regards Paul Slater Practice Manager Harambee Surgery
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Sandra Henshaw - Posted on 26 October 2024
The doctor was interested and patient great rapport. Very helpful and informative giving me my options for treatment
Visited October 2024
Review titled Harambee Surgery
Replied on 04 November 2024
Hi Sandra Henshaw Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Paul Slater Practice Manager Harambee Surgery
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Review titled Fab little practice
Rated 5 stars out of 5
by Sara - Posted on 25 October 2024
Went in for my flu jab. Slight delay for my appointment but when I saw the nurse I was in and out within a minute. Absolutely no pain. Didn't even feel it! Lovely friendly nurse.
Visited October 2024
Review titled Harambee Surgery
Replied on 04 November 2024
Hi Sara Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Paul Slater Practice Manager Harambee Surgery