Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
No issues staff always friendly and polite and minimal waiting times. Fairly easy to get through on the phone too!
Visited January 2024
Review titled Harambee Surgery
Replied on 18 January 2024
Dear patient Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you Paul Slater Practice Manager
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Review titled Harambee
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2024
Quick and efficient bloods taken by nurse, usual good service by NHS. Nothing more really to say, seems long winded for simple procedure
Visited January 2024
Review titled Harambee Surgery
Replied on 04 January 2024
Dear Anonymous Thank you so much for your feedback. It is great to hear of the experience you had with our practice nurse and that it was efficient. I will feedback to our practice nurse. Again thank you for your feedback. Paul Slater Practice Manager Harambee Surgery
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Review titled Less and less time for patients
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
I was told to make an appointment to follow up a course of medication and check on its effectiveness. The appointment was some months off but I waited as advised. It was cancelled at short notice and I was told I’d get a phone call instead. The phone call was much later than the time I was told to expect it. When they eventually rang they had no idea of what had been arranged or discussed previously and I was fobbed off
Visited January 2024
Review titled Harambee Surgery
Replied on 20 February 2024
Dear Anonymous First may I thank you for you feedback. I am sorry to hear of the experience you received from the surgery, this not what we are trying to strive towards here at Harambee. We want all patient contact to have a good outcome and this what you experienced is not what we want at the surgery. Again please can I give you my apologise for the outcome of your phone call and how this has made you feel. If you need to contact me about the consultation you had with the doctor please call me at the surgery on 01282 868 482. Again many thanks for your feedback. We are always here to help when you need us. Many thanks Paul Slater Practice Manager
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Review titled Excellent all round
Rated 5 stars out of 5
by Jonathan Sturgess - Posted on 04 January 2024
The staff are friendly, welcoming and helpful. The surgery is clean and bright. It was easy to get through on the phone to book an appointment. The nurse that I saw was knowledgeable and informative.
Visited January 2024
Review titled Harambee Surgery
Replied on 18 January 2024
Dear Mr Sturgess Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you Paul Slater Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mrs Nicola Jones - Posted on 07 February 2024
Was seen on the day of phoning about a health concern and given appropriate medical prescriptions, advice and guidance.
Visited January 2024
Review titled Harambee Surgery
Replied on 20 February 2024
Mrs Nicola Jones May I start by thanking for the review you have given the surgery. I am pleased to hear that the advice and guidance that our doctor gave you was appropriate. I will feed this review back to the doctor many thanks. Again thank you for taking the time to write a review. As a practice we look at all reviews good and bad and are always trying to better ourselves for the good of the patients. If you need anything don't hesitate to call the practice we are always here for our patients at Harambee. Many thanks Paul Slater Practice manager
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Sandra Henshaw - Posted on 16 January 2024
No matter how big or small your problem you are always treated really well, you are listened to and when you need an appointment you get one as soon as possible. If you have to wait a week for an appointment you get an apology, unlike my previous surgery where a 3 week wait was the norm. They do everything in their power to sort out your medical problem and look after you when you need reviews, blood tests or anything, can’t fault this practice
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Ms Henshaw Thank you so much for taking the time to write your review. It is very much appreciated. It is fantastic to hear that your happy with the efficient service provided by our practice. I will ensure your comments are passed onto the clinical team. Thank you Mr Paul Slater Practice Manager
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Review titled Recent visit
Rated 5 stars out of 5
by David Keith Hartley - Posted on 17 January 2024
Annual health check. Appointment on time and Sister pleasant and thorough. Brought forward a pending blood test to save me a return visit, very thoughtful. Thankyou.
Visited January 2024
Review titled Harambee Surgery
Replied on 18 January 2024
Dear Mr Hartley Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you Paul Slater Practice Manager
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Review titled Telephone app
Rated 3 stars out of 5
by Rebekah Marshall - Posted on 28 January 2024
The doctor didn’t know what he was calling me about when he should have been talking through my xray and next steps. He seems quite aloof and I felt I had to prompt for information. He was quite dismissive and seemed eager to get off the phone.
Visited January 2024
Review titled Harambee Surgery
Replied on 07 February 2024
Dear Ms Marshall I'm so sorry to learn that our service wasn't up to our usual standard. If possible I would really like to discuss this further. Please could you ring 01282868482 and ask to speak to the practice Manager or please email harambee.surgery@nhs.net. Thank you Mr Paul Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
Nurse was quite thorough, very pleasant, I did have a long wait as they were having trouble with computers.but overall quite good .
Visited January 2024
Review titled Harambee Surgery
Replied on 07 February 2024
Dear Patient Thank you so much for taking the time to write your review. I will ensure I feed this back to the team. Thank you also for your understanding, whilst we were having a slight IT problem which was unfortunately out of our control. Mr Paul Slater Practice Manager
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Review titled Excellent, caring service
Rated 5 stars out of 5
by Miriam - Posted on 19 January 2024
I was listened to by the receptionist and the GP. Both took my needs seriously and I was spoken to by the GP on the same day, my prescription was emailed immediately to my dispensary. This surgery has looked after me, my daughters and my daughter’s daughter. The staff are friendly- yet always show a high standard of professionalism at all times. I have been fortunate to have been a patient for 16+ years and hope to be with them for the rest of my life. I would 100% recommend this caring surgery.
Visited January 2024
Review titled Harambee Surgery
Replied on 22 January 2024
Dear Miriam Thank you so much for taking the time to write your review. It is very much appreciated. It is fantastic to hear that your happy with the efficient service provided by our practice. I will ensure your comments are passed onto the practice team. Thank you Mr Paul Slater Practice Manager