HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good professional care
Rated 4 stars out of 5
by Sally Anne Smith - Posted on 26 April 2023
I did an e consult for a routing question and was contacted within 48 hours and offered and appointment the same day. The doctor was polite, thorough and professional. I only asked for a repeat script, but the doctor wanted to see me first to check there was nothing serious going on ( I am grateful to say all was well) and was reassured. I have no reason to complain about the care I received, which I found caring, competent and appropriate to my health needs. I was quite concerned about some of the reviews. If there is a problem, it should be addressed with the practice manager. I do not think its appropriate to state that a practice is the "worst" without explaining why one feels that way as it could deter those who need help from seeking it. I have received good care from this practice on multiple occasions and cannot fault the professionalism of the doctors who I have seen over the years. Please treat your medical professionals with the same courtesy as you would like to be treated. They are there to help and in the vast majority of cases are doing a good job.
Visited April 2023
Review titled HARFORD HEALTH CENTRE
Replied on 27 April 2023
Dear Sally Anne Smith Thank you for your positive feedback. We appreciate the time you have taken to explain how reassured and cared for you felt by the doctor and how they explained the reason for their decision. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
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Review titled This is the worst practice in whole TowerHamlets
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
This is the worst practice in the whole borough, the practice is always empty yet they never have anyone answer the phones or provide any appointments. In an emergency, you’ll need to wake up at 7am to do an eConsult and only available till 11am. On Fridays, they shut their eConsult as if people don't fall sick on Fridays and when you call them and after waiting for a long time, they tell you to go to the website eConsult when the eConsult is shut on that day already !! This practice demonstrates how public tax money is wasted in this country, This practice demonstrates that they are not concerned about the welfare of the service users and more for their own ease. This practice needs to be shut down or investigated and have some major changes implemented. The Practice goes against all NHS core values and I’m truly appalled that it’s only getting worse.
Visited April 2023
Review titled HARFORD HEALTH CENTRE
Replied on 11 April 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Please note E consults are open on a Friday however, as it was good Friday, bank holiday we were closed. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled Fast and easy to reach
Rated 4 stars out of 5
by L Melini - Posted on 30 August 2023
Not sure why the bad reviews, but the whole process from registering to booking my first visit has been very straightforward. The doctor has been friendly and approachable, and I felt heard.
Visited March 2023
Review titled HARFORD HEALTH CENTRE
Replied on 05 September 2023
Dear Mr Melini Thank you for your feedback. I am glad to hear the registration process was smooth and will share this with the team at Harford. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled No able to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
It's impossible to book an appointment, I don't know what it's happening, there are good people working in the NHS but the system is not working any longer. So so so frustrating.
Visited March 2023
Review titled HARFORD HEALTH CENTRE
Replied on 17 May 2023
Dear Patient, We are sorry to hear you have had difficulty making an appointment. Are you aware of other ways to access appointments? We have an online consultation tool on our website at: http://www.harfordhealthcentre.nhs.uk/ and we also have an online system allowing you to book appointments without telephoning. If you have any further questions, please do not hesitate to contact me on harfordhealthcentre@nhs.net Thank you Practice Manager
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Review titled Unprofessional and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I asked the receptionist about the update on my request for an extension on my sick note. I had requested it 5 days ago and it should normally take 48 hours to respond. It was well beyond that time. The receptionist suggested that they had not received the request despite me having proof of it on my email. She ignored it and said she doesn’t know and that I would have to request it again. I’m meant to go back to work next week and my work and I haven’t been able to get a formal answer about the sick leave dates. The receptionist was patronising and even as I left she was rolling her eyes and laughing with the next customer in the line. I wasn’t rude or abrupt. I simply needed help.
Visited February 2023
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor and we can investigate this further. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Worst GP in London!
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
This GP has to be one of the worst GP in London. Receptionists are so rude and unhelpful! I’ve called the GP nearly everyday for an appointment but they say “no doctors are in today” managed to do a E-consult 2 days ago telling them I need help and that I’m going through trauma and anxiety! A female Doctor decided to text me instead of calling me! How lazy and unprofessional . Absolutely disgusting. I needed to speak to a doctor, it’s bad enough not being able to get an appointment but a text that you can’t respond to! Absolutely disgusted at some of the doctors at this surgery. Texting a patient instead of calling! Absolutely ridiculous.
Visited February 2023
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled We are no longer in 2020
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
I dont understand why this surgery does not offer pre bookable appointments the pandemic is over. All other surgeries in the network offer pre bookable appointments. When you call the surgery they ask every patient to do online consult. What if the patient has a disability, reading or writing barrier, are these not taken into account. Its understandable for a young person to fill out the form as they are aware of these electronic systems but what about the older generation. As mentioned by their receptionists apparently all appointment are online consultations which is absolutely appalling. There are doctors leaving and locums leaving maybe the surgery needs to find the cause of why they are leaving. Maybe if the procedures put in place adhered to patients needs then GPs wont leave the surgery and patients wont complain. Maybe start caring a little bit about the patients and you wont receive complaints.
Visited January 2023
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. We are reviewing our E consult service. If for any reason a patient is unable to do an E consult they will be offered a call back from the clinician. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Exceptional service despite high levels of NHS pressures
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
I would like to thank Harford Health Centre and the GPs for an excellent experience in assessing and referring my 17-month-old. We were called by a GP who arrange a Face to Face appointment within 2 days at a time of our preference. The GP we saw was exceptional, he took a lot of interest, explained everything well, did a thorough assessment and even called and discussed the case with the paediatrician (all within a '10-minute GP appointment). Given the amount of pressure General Practice is facing, I was very impressed by the care, empathy and efficiency. Thank you so very much.
Visited December 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are glad to have provided an exceptional service. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Unprofessional
Rated 1 star out of 5
by Valerie - Posted on 15 December 2022
A nurse cancelled a screening without notifying me and I was treated appallingly by reception staff when I arrived for my cancelled appointment.
Visited December 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
My partner is a patient of this practice and has been having problems for a few weeks now. Regardles of this, to speak to the GP he must wait almost a week even though his symptoms are worsening. I was chasing this up for him and was just appalled at the service provided or the LACk of. I'm comparing this to my GP practice in another borough who are amazing and have the capacity to deal with the number of patients they have. This is just disgusting and there's honestly no excuse to be this useless of a GP practice. And the reviews on google are as appalling. Absolutely useless place.
Visited December 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you