Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst GP I’ve dealt with
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
Rude receptionist. Never and I repeat, never answer the phones. Days on end I have phoned, 30-40-50 mins on hold. Lazy not willing to help. Can honestly say I’ve never dealt with a worse GP.
Visited October 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Patient, I am sorry you have had a bad experience at our Practice. I can assure you the phones are answered but the demand at present is very high due to large numbers of new registering patients in the area. We are trying to improve patient access by installing a new telephony system, this will have the option to obtain a call back to save being on hold for long periods. We will re-iterate the importance of good customer/patient care to our receptionists and can only apologise for this. Kind regards Operational Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Kay Aston - Posted on 18 October 2023
The doctor i came to see took the time to listen to me,and discuss changes that could be made to improve my well being.The changes are working and i feel better than i have for the past 2 1/2 years.I would recomend him to everybody,and i hope he stays at the practice.
Visited September 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Mrs Aston, Thank you for the review, we are happy you are feeling better. I will pass the comments along to the correct Doctor you saw. Kind regards Operational Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Chris - Posted on 02 August 2023
Had a medicine review with the doctor today and it was extremely thorough which is something I probably couldn't say before. Really went in depth and out of his way to help and advise. Excellent appointment
Visited August 2023
Review titled Heathview Medical Practice
Replied on 21 August 2023
Dear Chris, Thank you for taking the time to leave us a review, I will ensure this is passed to the relevant Doctor. It is really nice to hear positive feedback. Thank you again Operational Manager
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Review titled Great face to face care
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I have had a few negative experiences over the past couple years from the physicians at Heathview in Wilnecote, who didn’t seem to know what they were doing and I preferred seeing a GP. However, my son saw a physician last week and had a thorough examination, diagnosis & referral. A very pleasant experience from the physician who had great knowledge and experience.
Visited June 2023
Review titled Heathview Medical Practice
Replied on 27 June 2023
Dear Patient, Thank you for taking the time to leave us some feedback. I am pleased to hear you had a good experience. Kind regards Operational Manager
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Review titled Always had great care
Rated 5 stars out of 5
by DENISE SMITH - Posted on 26 June 2023
From the receptionist to the doctors always been treated with respect and listened to. Very good treatment and very thorough.
Visited June 2023
Review titled Heathview Medical Practice
Replied on 27 June 2023
Dear Denise, Thank you for your feedback, we always try our best to treat everyone with respect and listen. I will pass the comments to the relevant parties. Kind regards Operational Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Marie Smith - Posted on 15 June 2023
I want to thank the lovely receptionists for their kindness, they made me feel at ease. I also want to praise the young lady that I had my appointment with. She was so thorough and made feel at ease during my consultation and thank you to the doctor who also put me at ease
Visited June 2023
Review titled Heathview Medical Practice
Replied on 16 June 2023
Dear Marie, Thank you for the feedback, i will unsure to pass this along to the Clinician and Reception team that dealt with you. Thank you Operational Manager
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Review titled Waiting over a month for a prescription
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
I was copied in on a letter dated 29th June to be put on medication… every time I call it takes 30-40 minutes to get through even when supposedly 2nd or 3rd in the queue? Everytime I’ve been told the prescription will be processed that day… but it isn’t, Easons have even chased it and got the same response. Now reception have told me to email prescriptions because they can’t help. 7 weeks on from the date of the hospital letter and still no pills… no wonder you can never get through on the phones if this is the level of service on offer.
Visited June 2023
Review titled Heathview Medical Practice
Replied on 21 August 2023
Dear Patient, We are sorry to hear this has not been actioned in a timely manner, I have spoke to the prescription clerk who has made this priority. Thank you for your patience. Operational Manager
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Review titled Excellent postnatal appointment
Rated 5 stars out of 5
by Rebecca - Posted on 20 July 2023
The doctor who conducted my 6-week postnatal checkup was fantastic, took time to ensure I was doing okay with my well-being / mental health (not just a tick box), and same with both mine and my babies physical check. He then followed up with both an email and telephone call that day with answers to some questions I had - he was friendly, caring and put me at ease as well as being very generous with him time. I’ve had two babies previously and this was by far the best check I’ve had also compared to my friends experiences at other practices. Furthermore the nurse who administered my babies immunisations was equally as caring and helped with my pram and made sure I was comfortable with where I was feeding my baby. A big thank you to you both!!
Visited June 2023
Review titled Heathview Medical Practice
Replied on 21 July 2023
Hello Rebecca Thank you for taking the time to leave us a review. That is lovely to hear that you are pleased with our service and I will pass the comments along to the relevant staff members. Kind regards Operational Manager
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Review titled Ho Hum they never get better
Rated 1 star out of 5
by Gary Leishman - Posted on 06 June 2023
So 2 months on from my last review and they still can't get my meds right despite me telling them numerous times. But now I can't even talk to anyone about it, I have to submit another prescription to the chemist, making their job harder with the extra delivery and wasting my time as I now have to wait in for another unnecessary delivery. And no, I don't want another Practice Manager ringing me, just get your records up to date !!!
Visited May 2023
Review titled Heathview Medical Practice
Replied on 09 June 2023
Dear Mr Leishman, Thank you for writing a review, we are sorry you feel frustrated with the service. Our prescribing clerks are available during office hours to discuss any queries. One of them will be in touch to discuss your issues. kind regards Operational Manager
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Review titled Excellent service
Rated 5 stars out of 5
by John - Posted on 09 March 2023
I have recently had two excellent experiences with the surgery having had a medication review and blood test as a follow up. They were both booked quickly and efficiently and the staff at the surgery were so accommodating and friendly whilst I was there. I can only say what a pleasant experience this was.
Visited March 2023
Review titled Heathview Medical Practice
Replied on 10 March 2023
Dear John I am glad to hear you were happy with the service. I will pass the comments along to the relevant staff. Operational Manager