Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 star service
Rated 5 stars out of 5
by Jamie Bennett - Posted on 10 September 2024
Phone call made to the doctors receptionist was fantastic, she was positive, polite and booked me an appointment so fast that i was in the doctors surgery waiting 20 minutes later - 5 star service I waited 5 minutes in the waiting room and i was seen - 5 star service The clinician who saw me was a lovely woman who took the time to sit me down and really listen to my issues, then gave me what i like to call a full MOT to make sure everything was running ok, i was very happy when i left the surgery and honestly want to thank the practice for conducting fantastic care of me. Especially the clinician who gave me not only a good result but peace of mind that i could come back anytime if i started to feel worse at any point Thank you
Visited September 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Mr Bennett, Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience, from the friendly receptionist to the attentive care you received from our clinician. Our team is dedicated to providing exceptional service, and it’s rewarding to know that you felt listened to and cared for. Your kind words motivate us to keep doing our best. If you ever need anything in the future, please don’t hesitate to reach out! Kind regards Operational Manager
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Review titled Good practice
Rated 4 stars out of 5
by Kenneth Bridges - Posted on 18 September 2024
I received a call today the 18th September about my medication review which I was taken through and understood it all
Visited September 2024
Review titled Heathview Medical Practice
Replied on 18 October 2024
Dear Mr Bridges, Thank you for your feedback! We’re glad to hear that your medication review went smoothly and that you felt informed throughout the process. If you have any further questions or need assistance, please don’t hesitate to reach out! kind regards Operational Manager
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Review titled Good practise always get appointment
Rated 5 stars out of 5
by Karen lesley De bie - Posted on 05 August 2024
My appointment was on time. And The lady DR was very kind and helpful ,and made sure I was happy with everything .
Visited August 2024
Review titled Heathview Medical Practice
Replied on 16 August 2024
Dear Patient, Thank you for your kind words! We’re thrilled to hear that your appointment was on time and that the doctor provided you with attentive and helpful care. Your satisfaction is our priority, and we appreciate your feedback! Kind regards Operational manager
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Review titled Confusing practice
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
Visited the GP as it was closer to home for an opinion on an injury sustained at work. Pleasant lady on reception mentioned maybe the peel however went on to say I could see a nurse at 2.10pm. No confirming with anyone it could be dealt with here. Over 2 hours later I came back and seen at 2.27pm. Nurse had no interest at looking at the injury and felt like no care, advised me “I have nothing to dress that here” and go to peel. No basic first aid equipment? Felt fobbed off really and this lady knew it was a burn injury before I stepped into room. So why in the over two hours was I not contacted beforehand to be questioned on my injury and told the appointment is not needed. Quickest appointment of my life. When is a nurse not a nurse?
Visited August 2024
Review titled Heathview Medical Practice
Replied on 16 August 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear about your experience. We strive to provide efficient and comprehensive care, and it appears we fell short in this instance. We will review our protocols to ensure clearer communication and better preparation for specific injuries. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly if you would like to discuss this further. Kind regards Operational Manager
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Review titled HeathView Medical
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
With regard to my Diabetes, I am being very well look after by all the nursing and clinical staff at HeathView. It is very much appreciated.
Visited August 2024
Review titled Heathview Medical Practice
Replied on 09 September 2024
Dear Patient, I am really pleased you feel well looked after, i will pass along the kind words. Kind regards Operational Manager
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Review titled Unnecessary Process
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2024
I have monthly reviews of medication when it’s really not necessary, causing me to request medication monthly rather than 3 monthly like my other medication GP refused my meds but I wasn’t advised Once I get through to a GP they run through a checklist. All seems very pointless when they could give me a list of what to look for and I can proactively seek help as required
Visited August 2024
Review titled Heathview Medical Practice
Replied on 09 September 2024
Dear Patient, I am sorry to hear you feel the review process is unnecessary and without knowing which medication it is, it is difficult to advise. It is NICE clinical guidelines that certain medications are reviewed more often than others due to the category of them. If you want to discuss this further please call the surgery. Kind regards Operational Manager
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Review titled Very understanding
Rated 5 stars out of 5
by Gerardo Lombardi - Posted on 19 August 2024
The doctor visited made me feel very much at ease. I left the surgery feeling much better than when I arrived.
Visited August 2024
Review titled Heathview Medical Practice
Replied on 09 September 2024
Dera Mr Lombardi, Thank you for your kind words! I’m so pleased to hear that you felt at ease and left feeling better. Your comfort and well-being are our top priorities. Kind regards Operational Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Dorothy - Posted on 28 August 2024
From entering reception to seeing GP within half an hour. Couldn't have had more reassuring advice and care.
Visited August 2024
Review titled Heathview Medical Practice
Replied on 09 September 2024
Dear Dorothy Thank you for your positive feedback! I'm glad to hear that you had a quick and reassuring experience. Your comfort and satisfaction are very important to us. We look forward to providing you with excellent care in the future. Kind regards Operational Manger
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Review titled Very thorough.
Rated 5 stars out of 5
by Sandra - Posted on 13 August 2024
The GP was very detailed in his consultation. He considered all of my suggestions and gave me great detail on how the medication would work in the body. He booked a follow up there and then to enable continuity and seemed genuinely concerned and interested in me as an individual. I did not feel rushed during the consultation. I would highly recommend this very professional and very knowledgable GP. It was quite refreshing to have such a positive experiance.
Visited August 2024
Review titled Heathview Medical Practice
Replied on 16 August 2024
Dear Sandra, Thank you for your feedback! We’re glad to know you felt cared for and that our GP provided you with the attention and detail you deserve. We look forward to continuing to provide you with great care. kind regards Operational Manager
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Review titled Reassuringly efficient
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I’m leaving this review as i had a face to face appointment that exceeded my expectations (based on previous) and I was surprised and pleased to get a follow up call from the doctor. Excellent level of support
Visited August 2024
Review titled Heathview Medical Practice
Replied on 09 September 2024
Dear Patient, Thank you for your wonderful feedback! I’m thrilled to hear that your recent appointment exceeded your expectations and that the follow-up call was a pleasant surprise. We strive to provide exceptional support, and it’s great to know we hit the mark for you. Kind regards Operational Manager