Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Challanges
Rated 4 stars out of 5
by Angela Jephcott - Posted on 22 March 2023
To get an appointment to talk to a GP has become a challenge. There is an underlying need for patients to manage their own health issues until communication with an appropriate health care professional can be confirmed. All NHS services are undergoing immense challenges to accommodate the over whelming demand . This practice tries it's best under these nationwide issues.
Visited March 2023
Review titled Heathview Medical Practice
Replied on 31 May 2023
Dear Angela, Thank you for taking the time to leave us a review, we appreciate your kind words. Operational Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Attended today and was promptly seen by a very pleasant and sociable doctor who listened to me and understood what I was telling him not just nodding and trying to give me a prescription. Must also say thank you to receptionist who was also very welcoming and helpful.
Visited March 2023
Review titled Heathview Medical Practice
Replied on 10 March 2023
Dear Patient, I am glad to hear you are happy with the service provided. I will pass the comments along to the relevant staff members. Kind regards Operational Manager
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Review titled I need to leave 0 stars
Rated 1 star out of 5
by Gary Leishman - Posted on 07 March 2023
The only way to get appointments is through a phone call between 0830 & 0900 each morning. Last time it took me 7 months to see someone as the phones are always busy, no wonder there are huge phone queues with such a small booking timeframe. Meds are not checked or reviewed properly, emails from a specialist are ignored, test results are not communicated.
Visited March 2023
Review titled Heathview Medical Practice
Replied on 08 March 2023
Dear Gary, We are sorry to hear you are feeling frustrated with our service, the Practice Manager will give you a call. Kind regards Operational Manager
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Review titled Medication
Rated 1 star out of 5
by Fern P - Posted on 23 January 2023
Like another review I have also had issues receiving medication I have been on for 7 and 11 year’s respectively for my mental health. They’ve took them off repeat and onto acute order and I respect their valid concerns. But the way they’ve gone about it is shocking, mixed messages all day. I now cannot even order my medication online through the app as normal. This has caused me so much stress and it’s only the first day - have made a formal complaint which I hope we can resolve amicably.
Visited January 2023
Review titled Heathview Medical Practice
Replied on 24 January 2023
Hi Fern, I am sorry this new process is causing you some stress, we have received you formal complaint and will be in touch to resolve this quickly. We do have to have these processes in place to safeguard patients and as a duty of care, but going forward we will make sure all staff are clear so they know how to advise patients correctly. Thank you Operational Manager
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Review titled Really bad practice
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Suddenly it is impossible to order repeat prescription of your medication. Despite you are taking meds for years. They tell, you have to book a visit with GP first, and then they do not offer you any visit! Ring tomorrow morning, they said. "You are 18 in a queue" they said the next day morning. We don't have any appointments available, try again tomorrow they said. "you are 12 in a queue" they said again. They do not provide any medical service.
Visited January 2023
Review titled Heathview Medical Practice
Replied on 10 February 2023
Dear Patient, When patients are on long term medication we have duty of care to review them. I can also appreciate appointments are difficult to obtain but we will never stop medication, we just have to highlight that a review is needed, you can also make appointments online through the app to save you being on hold. Or email the practice and the reception manager will get back to you. kind regards Operational Manager
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Review titled Amazing practice, lovely staff
Rated 5 stars out of 5
by Ashley - Posted on 15 December 2022
Called at 8.30 for appointments for my 3 daughters, seen at 12pm. Gp was extremely helpful, very thorough with examination. Highly recommend this surgery.
Visited December 2022
Review titled Heathview Medical Practice
Replied on 16 December 2022
Hi Ashley Thank you very much for the lovely review, we are so glad you are pleased with the service. I will pass along the comments to the relevant people. Kind regards Operational Manager
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Review titled Great paractice
Rated 5 stars out of 5
by Karen Sleet - Posted on 15 November 2022
I was extremely nervous to go to the doctors, but I felt listen to , and a really good examination My doctor was excellent, very professional
Visited November 2022
Review titled Heathview Medical Practice
Replied on 16 November 2022
Hello Karen, Thank you for taking the time to leave us a positive review. I am glad you were happy and felt at ease. Operational Manager
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Review titled Medication
Rated 1 star out of 5
by Michelle Christie - Posted on 17 November 2022
For 20 years I have been on the same medication which the practice sends to my local pharmacy every month. Occasionally they ask me to send a BP reading which I do. I work full time 8-6 Mon-Fri so this has worked fine since I moved to the area in 2006. Suddenly they have seen fit to stop me from getting one of my medications on repeat and insist I come into the surgery even though I have sent them my BP reading. I would need to take time off work and have no holiday left to do this. I think it is despicable that they are stopping the medication that I have taken for my BP for 20 years or more. It is hardly taking care of my health but stopping them. It is disgusting and if anything happens to me I will make sure that everyone knows they are responsible. You can never get an appointment anyway. They do not care about me as a patient. I will be making a complaint and taking this further. Meanwhile I will be going on without my BP medication.
Visited November 2022
Review titled Heathview Medical Practice
Replied on 21 November 2022
Dear Michelle, I am sorry you are unhappy with the service you have received. We are bound by a duty of care to monitor patient’s Blood pressure and receive readings to update records and act accordingly to the results we receive. We have not stopped your medication. The Deputy Practice Manager will in touch directly to help you resolve the issue.
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Review titled Supportive of older patients
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
The care of our parents by this practice has been outstanding. Our parents have multiple chronic health conditions and the practice has helped us successfully manage things. Though demand for appointments is high we have always found when there is an urgent need for one, they have done everything to arrange an appointment be it by phone, at the practice or home visit or to provide the necessary medication. All the staff really try their best to help you though the resources are stretched and you feel they are trying to do their best for you - thank you
Visited October 2022
Review titled Heathview Medical Practice
Replied on 14 October 2022
Thank you for taking the time to write a review. We appreciate your kind words and we will continue to try and provide the best service we can.
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Review titled Professional caring
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2022
I attended the doctors for my daughter this was our first appointment as recently moved into the area. Found the gp surgery staff and the gp himself very professional and helpful
Visited September 2022
Review titled Heathview Medical Practice
Replied on 21 September 2022
Thank you for taking the time to leave a review. We are happy you are pleased with the service Kind regards Operational Manager