Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely Dr
Rated 5 stars out of 5
by Samantha - Posted on 25 January 2025
I seen a lady called catherine, i've seen her once or twice before and she's lovely, listens to me and gives me the right advice. I said to reception she's like a breath of fresh air which reception also agreed. She's very thorough. It's nice being able to see a someone who listens to me. I like stoneydelph practice. I always find the staff are also good there.
Visited January 2024
Review titled Heathview Medical Practice
Replied on 29 January 2025
Dear Samantha, Thank you so much for your kind words! We're so glad to hear you had a positive experience with Catherine and that you feel listened to and supported. We really appreciate your feedback and are happy you enjoy the Stoneydelph practice! Kind regards Operational Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Quick diagnosis and follow up. Well explained and plan going forward. Very professional. Good communication.
Visited January 2024
Review titled Heathview Medical Practice
Replied on 19 January 2024
Dear Patient, Thank you for taking the time to leave a positive review of the practice. We are glad your are happy with the service. Kind regards Operational Manager
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Review titled Great Patient Care
Rated 5 stars out of 5
by Claudia - Posted on 07 December 2023
I am so pleased to begin look after from this practice. Have received the best care, good treatment plan in place ,very fast and clear.
Visited December 2023
Review titled Heathview Medical Practice
Replied on 08 December 2023
Dear Claudia, Thank you for taking the time to leave us a positive response. We are happy you have had a good experience with us. Kind regards Operational Manager
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Review titled 2 star rating, I can see why !
Rated 1 star out of 5
by GRACE - Posted on 17 October 2023
The worst doctors I have ever dealt with. Vile front desk workers No help what so ever The most frustrating process ever, you would have thought a manager would review the reviews and change something. Doesn’t surprise me that they don’t
Visited October 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Grace, I am very sorry you have had a bad experience at our practice. We will re-iterate the importance of good customer/patient service to our reception staff, and I can only apologise. Kind regards Operational Manager
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Review titled Impossible!, needs a formal investigation..
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
You call for an appointment, told they have none and told to call back daily. You cannot book in advance only on the day. We have been trying for over 2 weeks to book an appointment but constantly told that they dont have any. When asked why, we are told they are up to capacity yet the receptionist confirmed that they are still taking on new patients which goes against what they are saying. This medical practice needs an investigation into the way they are dealing with existing patients. They have multiple sites some of which are closed due to lack of electricity and phone lines constantly down. How is this fair on patients needed medical attention??
Visited October 2023
Review titled Heathview Medical Practice
Replied on 30 October 2023
Dear Patient We are very sorry you have had a bad experience in accessing our services. We have had a few clinicians leave lately and have new clinicians starting early December which will increase the number of appointments available. we are in the process of having a new telephony system installed that will have far more functionality like call back and specific patient priority. Unfortunately we have builders in the area that have cut through vital power cables causing total power losses in the neighbouring area, which is totally out of our control. We can only apologise and please know that we are aware of these issues and are trying to improve access and services to all patients. Kind regards Operational Manager
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Review titled The worst GP I’ve dealt with
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
Rude receptionist. Never and I repeat, never answer the phones. Days on end I have phoned, 30-40-50 mins on hold. Lazy not willing to help. Can honestly say I’ve never dealt with a worse GP.
Visited October 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Patient, I am sorry you have had a bad experience at our Practice. I can assure you the phones are answered but the demand at present is very high due to large numbers of new registering patients in the area. We are trying to improve patient access by installing a new telephony system, this will have the option to obtain a call back to save being on hold for long periods. We will re-iterate the importance of good customer/patient care to our receptionists and can only apologise for this. Kind regards Operational Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Kay Aston - Posted on 18 October 2023
The doctor i came to see took the time to listen to me,and discuss changes that could be made to improve my well being.The changes are working and i feel better than i have for the past 2 1/2 years.I would recomend him to everybody,and i hope he stays at the practice.
Visited September 2023
Review titled Heathview Medical Practice
Replied on 19 October 2023
Dear Mrs Aston, Thank you for the review, we are happy you are feeling better. I will pass the comments along to the correct Doctor you saw. Kind regards Operational Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Chris - Posted on 02 August 2023
Had a medicine review with the doctor today and it was extremely thorough which is something I probably couldn't say before. Really went in depth and out of his way to help and advise. Excellent appointment
Visited August 2023
Review titled Heathview Medical Practice
Replied on 21 August 2023
Dear Chris, Thank you for taking the time to leave us a review, I will ensure this is passed to the relevant Doctor. It is really nice to hear positive feedback. Thank you again Operational Manager
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Review titled Great face to face care
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I have had a few negative experiences over the past couple years from the physicians at Heathview in Wilnecote, who didn’t seem to know what they were doing and I preferred seeing a GP. However, my son saw a physician last week and had a thorough examination, diagnosis & referral. A very pleasant experience from the physician who had great knowledge and experience.
Visited June 2023
Review titled Heathview Medical Practice
Replied on 27 June 2023
Dear Patient, Thank you for taking the time to leave us some feedback. I am pleased to hear you had a good experience. Kind regards Operational Manager
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Review titled Always had great care
Rated 5 stars out of 5
by DENISE SMITH - Posted on 26 June 2023
From the receptionist to the doctors always been treated with respect and listened to. Very good treatment and very thorough.
Visited June 2023
Review titled Heathview Medical Practice
Replied on 27 June 2023
Dear Denise, Thank you for your feedback, we always try our best to treat everyone with respect and listen. I will pass the comments to the relevant parties. Kind regards Operational Manager.