Hulme Hall Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle Wood, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hulme Hall Medical Group.
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Nina Caine - Posted on 07 November 2023
I was extremely pleased with the response on two occasions, one a doctors appointment face to face and another telephone response, very caring. The only thing that upset me was that I got a message to say I had missed an appointment when I had rung to cancel it hence my then phone appointment.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Dear Nina, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. I am sorry you were upset receiving a missed appointment notification and your communication to cancel your appointment was not acted on as promptly as we would of liked. There is huge pressure throughout the NHS on appointment availability and by increasing awareness of this problem, enforcing our policy robustly, we aim to reduce the number of DNAs in order to free up appointments for those who need them. We also appreciate that on occasions, there are special circumstances which may have result in a DNA notification out of patients control and would advise patients to inform reception when this applies so we can take this into consideration. On occasions, a DNA notification can be sent in error, as it was in this case, to which we also kindly encourage patients to contact our reception staff to discuss this further so we can rectify patients records accordingly. Thank you again for your feedback. Kind Regards Tracy Platt
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Review titled Great servive
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
I had a blood test. Seen on time, the nurse was extremely efficient - everything prepared when I entered the room. Blood efficiently and easily taken (no bruising). I was out within 2 minutes. Thank you
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
Polite, caring & efficient staff across the board. The practice was busy on the day of my appointment but I didn’t have to wait long to been called. GP’s & Nursing staff personally greet patients which is great, puts you at your ease.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Excellent service and immediate referral booked
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
First class service from start to finish with clear diagnosis and explanation of future steps. Referral to hospital for x ray made immediately with explanation of how follow up would be communicated. Thank you .
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Excellent check up by GP... Very thorough and untrusted, detailed review. Would happily recommend the practice to all in need.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 13 November 2023
Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Very efficient
Rated 5 stars out of 5
by Sue M - Posted on 14 November 2023
I saw one of the trainee GPS at the surgery. She listened to my concerns, examined me and I was referred and had confirmation with in a few hours. Thank you for your kindness and compassion.
Visited November 2023
Review titled Hulme Hall Medical Group
Replied on 14 November 2023
Dear Sue, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Caring GPs.
Rated 5 stars out of 5
by Julie B - Posted on 03 October 2023
Doctors I have seen/spoken with have been very caring and compassionate. Very quick to respond to requests and always involve me with making decisions. Very happy with the surgery.
Visited October 2023
Review titled Hulme Hall Medical Group
Replied on 04 October 2023
Dear Julie, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Great Practice
Rated 5 stars out of 5
by Jason Searle - Posted on 16 November 2023
Moved to the area 2 years ago. This is a great practice with great use of Information Technology. The staff are really helpful and I have seen Nurse Practitioners and doctors. They are always excellent.
Visited October 2023
Review titled Hulme Hall Medical Group
Replied on 16 November 2023
Dear Jason, Thank you for your lovely comments. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt
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Review titled Not the service it was
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
I am disappointed that the system of ordering repeat prescriptions online has not been available for some time. Some good news about the re-instatement of this facility would be welcome.
Visited September 2023
Review titled Hulme Hall Medical Group
Replied on 02 October 2023
Dear Anonymous, Thank you for taking the time to share your experience with us. We welcome all patient feedback as this provides us with a valuable insight into our services from the patients’ perspective and can inform service improvement. I am sorry to learn you have encountered obstacles when ordering repeat medication online. We are not aware of any system failures and would like to clarify the options available when ordering repeat medication: You can order your repeat medication through the following methods: • NHS App (Fastest Route) • Contact us Online using the link on our website between 7.30am and 6pm Monday to Friday • Post through our letter box • via your local pharmacy We always advise to allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This is the time the prescription will be processed within the surgery and sent to a pharmacy. The time to be processed at the pharmacy also needs to be taken into consideration when ordering medications. If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home and more information is available via the NHS website. As we do operate across two sites, we are on occasions confused with Cheadle Hulme Medical practice who share the Cheadle Hulme Health Centre building at Smithy Green. Unfortunately providing anonymous feedback can make it difficult for us to investigate patient service thoroughly. As we do value your feedback, we would appreciate you contacting us at the practice to discuss what element of the system for ordering repeat medication is causing your concern. Kind Regards, Tracy Platt Operational Manager
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Review titled Fabulous practice
Rated 5 stars out of 5
by Sharon Shields - Posted on 24 August 2023
Contacted the practice online this morning and within an hour a GP had rung my mum, who had a suspected water infection, arranged a sample and ordered a prescription to be collected from the pharmacy. Yet again, amazing quick service from super friendly receptionist to amazingly helpful Doctor. Cannot praise this fabulous practice enough.
Visited August 2023
Review titled Hulme Hall Medical Group
Replied on 25 August 2023
Dear Sharon, Thank you for your kind words. Having positive feedback and reviews helps build staff morale, patient trust and confidence in the practice and the services we provide. Kind Regards Tracy Platt