Ilford Medical Centre
61 Cleveland Road, Ilford, Essex, IG1 1EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Very friendly and caring doctors and nurses and also the receptionist is very nice and friendly overall a nice practise been going there all my life
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Dear Patient, Thank you very much for your review! We will pass on your feedback to the team. Regards, Ilford Medical Centre
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Review titled Great care
Rated 5 stars out of 5
by Abdul - Posted on 27 March 2024
Today I visited ilford medical centre my appointment was11 am . I appreciate my doctor for great care and friendly service. And also good reception service clean and calm environment.
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Hi Abdul, Thank you very much for your review about your recent visit! We will pass on your feedback to the team. Regards, Ilford Medical Centre
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Review titled Ilford medical center great service
Rated 5 stars out of 5
by Bhavi - Posted on 05 March 2024
We had today my child wound care drassing following up appointments we had very great service today . Thanks for nurse very much This ilford medical practice provide very great service specially Staff Miss great service . Well done thanks for great care for their patients
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Hi Bhavi, Thank you very much for your review about your recent visit! We will pass on your feedback to the practice nurse. Regards, Ilford Medical Centre
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Review titled Fantastic GP
Rated 5 stars out of 5
by Preeti - Posted on 25 March 2024
My appointment with the trainee GP was very professional and thorough. Not rushed at all. Examined in detail as per my symptoms. Very Happy with the GP I was seen by.
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Hi Preeti, Thank you very much for your review about your recent visit! We will pass on your feedback to the doctor. Regards, Ilford Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Karishma - Posted on 25 March 2024
My doctor treated me very kindly, was friendly and chatty which made things easier. I felt at ease.
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Hi Karishma, Thank you very much for your review about your recent visit! We will pass on your feedback to the doctor. Regards, Ilford Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Mansi Dave - Posted on 19 March 2024
Lady who served me is always wearing a beautiful smile and happy to serve and resolve your issues! Keep up the good work! On this day the lady helped me rebook my blood test appointment. Thank you.
Visited March 2024
Review titled Ilford Medical Centre
Replied on 03 April 2024
Hi Mansi, Thank you very much for your review about your recent visit! We will pass on your feedback to the team. Regards, Ilford Medical Centre
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Review titled Good Gp
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I called for an appointment for my baby and then I went for my appointment . Doctor saw my baby on time. Overall my experience was positive.
Visited February 2024
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Patient, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
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Review titled Rude Rude Rude
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Absolutely disgusting service. The rudest and most disrespectful reception staff that I’ve had the misfortune to deal with and sadly they are all equally terrible. If my father was not elderly and disabled I would change surgery. They treat patients with absolute contempt. I have called 3 times in 2 weeks for referral to diabetic podiatry. Each time promised a call back and no one has the courtesy to call. On Friday I took afternoon off work to go there personally to speak to someone. They were even more unhelpful in person than on the telephone if that’s even possible!! Still no referral for my elderly father. Not once do they ever apologise for not calling back and doing as they promise. To make matters worse the receptionist working on Friday evening refused point blank to give me a name or email address of the practice manager so I could make a complaint. Eventually someone came out and found a dodgy photocopied complaints form!! Even still whilst at the surgery no acknowledging that their inefficiency meant I had to take time off to go in personally. She wrote details on a scrap of paper and said referral team would call me Monday. Guess what? No call! 4th time now! I have never known a surgery where the practice manager can not be contacted!! Either the referral team are incompetent or the receptionists or both!! What that does sadly mean that an elderly pensioner that urgently needs a referral is still not being supported by ilford medical centre despite them being very aware of his ill health. There was a woman in front of me Friday with a young child. She was clearly distressed and crying. Again the receptionist showed her no empathy at all. Luckily another patient stepped in to help her but the same rude receptionist just kept repeating herself to a sobbing parent. Again didn’t hear a single apology. Sorry clearly not in their vocabulary. I’m sure I’ll get the usual response to other complaints on here. Luckily this is not my surgery but unfortunate my poor elderly father is being treated with contempt, rudeness and subject to their totally inefficiency.
Visited February 2024
Ilford Medical Centre has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Adedayo Ajakaiye - Posted on 23 February 2024
She was so helpful and polite and went out of her way to help and made sure I got my medication the way it suited me
Visited February 2024
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Adedayo, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
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Review titled Fantastic nurse
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I had a smear test. The nurse was so friendly, calming and positive. She explained everything that was going to happen and put me at ease. I have had many before, but this was such a positive experience. I would definitely ask for this particular nurse again.
Visited February 2024
Review titled Ilford Medical Centre
Replied on 04 April 2024
Dear patient, Thank you very much for your review! We will pass on your feedback to the nurse. Regards, The Team Ilford Medical Centre