Inspire Health - Avenue House Surgery
109 Saltergate, Chesterfield, Derbyshire, S40 1LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First time for ages
Rated 4 stars out of 5
by Beverley - Posted on 13 April 2023
I have not attended the surgery for quite a while. The changes to the building are an improvement, parking is still awkward but the service/ treatment and help received were excellent
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Beverley, Thank you for taking the time to leave this review. We are glad the changes to the building are a being perceived as positive. In regard to parking we are in a very difficult location to try and improve this however, we are always seeking ways in which we can improve this. Kind Regards, Inspire Health Management
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Review titled New booking system
Rated 4 stars out of 5
by Andrea - Posted on 24 March 2023
I have always been happy with the services provided by the practice. I was sceptical about the new booking system but something needed to be done as getting through to the practice was fretful to say the least. I completed the form and 40 minutes later I was offered an appointment. I need to stress I was not unwell. I was offered an appointment in 3 weeks to discuss and look at treatment options. Under the circumstances and pressures of which practices are operating. I was more than happy.
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 04 May 2023
Dear Andrea, Thank you for providing feedback about the practice. We are happy to hear that the system has worked for you and an appointment booked appropriately. Thanks for also understanding the pressures of the practice, it is appreciated. Kind regards, Inspire Health Management Team
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Review titled Booking appointment
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
Used new online contact for booking appointment today. Very efficient system enabling attachment of photograph to support triage
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 07 July 2023
Dear Patient, Thank you for taking the time to leave this positive review. We are glad you find the new system efficient and supportive to your needs. Kind Regards, Inspire Health Management Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
I used the new triage system and was able to enter the details re my condition and speak to a Dr the same day. Very efficient. Thank you.
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 14 March 2023
We appreciate your review and thank you so much for taking the time to submit positive feedback. We are continuing to review and monitor our newly introduced appointment system but we are feeling positive that the system is so far working well for patients.
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Review titled excellent practice.
Rated 5 stars out of 5
by sue mcdermott - Posted on 30 March 2023
Being retired from the NHS approx 17 years ago, I cannot fault the Doctors and Admin staff,I have spoken to them frequently in recent months
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 06 July 2023
Dear Sue, Thank you for your positive review. We are glad to hear this and I will feed this back the the team. Kind regards, Inspire Health Management Team
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Review titled A good practice to be with.
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2023
I called at the practice to arrange a call ,the call came in a short time and a GP call was suggested. The GP call came as promised and a face to face was arranged for the same day. I was seen on time and given a thorough examination and a plan of treatment was suggested and medication given . What more could I ask for .
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 04 July 2023
Dear patient, Thanks for your comments regarding the practice. I am happy to hear that your matter was dealt with swiftly and that the system worked for you. Kind regards, Inspire Health Management Team
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Review titled Absolutely pathetic
Rated 1 star out of 5
by Kevin Hollindale - Posted on 08 March 2023
Just called the surgery to make an appointment or a call back for an ear infection as advised by an audiologist yesterday. Phoned up and explained about the fact I have puss in my ear, and this is my 7th infection this year. The call taker stated that I need a letter from the audiology dept to prove that my ear is infected. And in turn cannot have a call back or an appointment to get some antibiotics. It’s absolutely pathetic. The new system is a waste of money and resources. Ever since inspire health took over this surgery, it’s been a complete shambles, staff are leaving in numbers and they still seem to operate as though there’s a pandemic going on. I wouldn’t recommend this practice it’s absolutely pathetic.
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 14 March 2023
I am very sorry you have experienced problems in trying to make an appointment or speak to a clinician about your health issue. We will try to locate the exact time of your call and review the specific circumstances. We will of course take remedial action if we find a shortfall in our service. Please be reassured that the practice has not been taken over by 'Inspire Health', this was simply a change in name for our group of 3 practice sites following a merger in 2018. The ownership and management of the practice has remained the same. With a large number of staff and a growing trend in part-time working, we do experience some expected staff changes. We do recruit new staff into any vacancies. There are some difficulties when trying to recruit new GPs and this is a wider/national problem experienced by practices around the country. Please be reassured that post pandemic, the practice is operating a full and normal service for patients. Thank you for your feedback and once again, please accept my apologies for any problems you have experienced.
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Review titled Great care from a nursing associate
Rated 4 stars out of 5
by D Baxendale - Posted on 29 March 2023
I have been under the the care of a nursing associate for an ongoing leg injury and she is amazing. She has been in contact to ensure that I have a care plan, checked my records to reassure me that all referrals have been actioned. She has explained very clearly what needs to happen and what to expect and what I need to do to take care of myself. She is so empathetic and understanding. I saw her again today and she was again so reassuring and caring. She really is a wonderful person they are really lucky to have her at the practice.
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 06 July 2023
Dear Patient, Thank you for your review. We are glad to hear the care you have received from our Nursing Associate was so positive. I will feed this onwards. Kind regards, Inspire Health Management Team
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Review titled Terrible practice, can't make appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Tried to make an appointment at 3pm time via the totally unworkable triage system online, it wouldn't allow me to make an appointment apparently all the slots had gone by 11am, rang through and was told they can't do anything for me and to ring back from 7am in the morning, this is no use to me my hours are 2am to 11am so the appointments are gone when I can get online. I have severe pain in my ear and it's leaking. Where is the care at this practice, am I now supposed to go to a&e or call 111 ??
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 06 July 2023
Dear Patient, We are sorry to hear that you experienced issues when trying to make an appointment. Unfortunately we can not offer an unlimited number of appointments and these do get booked up in the morning and often have to redirect patients to other services when capacity has been reached that day. We have recently implemented a new online triage system in which you can submit a form online or by contacting the surgery. All forms submitted are then triaged by a GP who will allocate appointments as appropriate and within a suitable and safe time frame. We open this form from 07:30 onward to allow greater flexibility and we do also provide patients who are unable to complete these forms (due to disability, age, working patterns etc) the option of completing these later on in the day by contacting the surgery. We hope this new system will allow some flexibility to patient's working patterns. Kind Regards, Inspire Health Management Team
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Review titled Excellent Dr's and friendly reception staff
Rated 5 stars out of 5
by Sue mcdermott - Posted on 13 March 2023
Very very happy with several visits to jepson Road during the last 3 months. Brilliant would highly recommend
Visited March 2023
Review titled Inspire Health - Avenue House Surgery
Replied on 14 March 2023
Thank you so much for your positive review, we appreciate the feedback and you taking the time to submit this.