Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Review
Rated 3 stars out of 5
by Richard - Posted on 21 June 2024
Had a appointment it was ok not the best not the worst talked through my medication and changes that can b made to my life style
Visited June 2024
Review titled Iridium Medical Practice
Replied on 29 June 2024
Dear Richard, Thank you for your review. If you have any suggestions on how we can improve our service, then please do not hesitate to contact us direct. Best wishes, Practice Management Team IRIDIUM MEDICAL PRACTICE
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Review titled Fast response & helpful
Rated 5 stars out of 5
by Jess McMahon - Posted on 13 June 2024
Practise nurse called me within 12hrs of me completing my online form for travel vaccines. She was friendly & kind on the phone & ran through what I needed. She has booked me in well in advance for my appointment & now I can look forward to my holiday! Thank you!
Visited June 2024
Review titled Iridium Medical Practice
Replied on 13 June 2024
Dear Jess, Thank you for your positive review. We really appreciate it and will share your feedback with our Team. We hope you have a wonderful holiday. Best wishes, Practice Management Team
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
Had an asthma review with a lovely nurse. I go regularly every 6-12 months for a review so it usually the same. But she was efficient and answered all my questions
Visited June 2024
Review titled Iridium Medical Practice
Replied on 29 June 2024
Dear Patient, Thank you for your review on your Nurse appointment. We are pleased to hear you had a good experience with us. Best wishes, Practice Management Team IRIDIUM MEDICAL PRACTICE
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Review titled Not good
Rated 2 stars out of 5
by Malcolm Palme - Posted on 24 May 2024
Been suffering with nerve pain and shingles rang doctors on Wednesday 22nd to be told no appointments and to go to pharmacy which I did for them to tell me to get GP appointment because I might have nerve damage because of my age so tried again today 24th to get appointment to be told there are none only to receive an email to go to another pharmacy just wasting my time and leaving me suffering in severe pain shambolic
Visited May 2024
Review titled Iridium Medical Practice
Replied on 01 June 2024
Dear Malcolm, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We note that you were seen shortly afterwards at the Surgery. There are many different ways to book an appointment at the Surgery. Please contact our dedicated Patient Experience Team and we will be happy to look into this matter further and explain how you can book a GP appointment. Kind regards, Practice Management Team
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Review titled Very poor practice
Rated 2 stars out of 5
by George Perkins - Posted on 04 April 2024
Have asked for a call back from the doctor but no response eventually call back and told to see physio who was on holiday so put another call back request called back to say have tablets and wait for physio Asked by surgery to fill in a satisfaction survey which I have done but still waiting for a response but guess what will never happen Would never recommend this surgery to anyone have not enough doctors and rude front desk staff
Visited April 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Thorough care
Rated 5 stars out of 5
by Janice Taggart - Posted on 18 April 2024
I attended today following a telephone consultation to discuss routine blood test results .The Doctor was excellent; he explained clearly and has referred me to hospital for further investigation. The process of following up tests has involved several different staff and all have been prompt and very professional. It has been easy to access further action and support from Iridium, most of which I have done online through the NHS App.
Visited April 2024
Review titled Iridium Medical Practice
Replied on 18 April 2024
Dear Janice, Thank you for your positive review. We really appreciate it. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients get the best care and we will share your feedback with them. Thank you for also providing feedback on the NHS app - we are pleased you have been able to access our online services. Kind regards, Practice Management Team
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Review titled IT Chaos
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
The previously working online repeat prescriptions service for the 3rd time now responded 'cannot access repeat prescriptions' I have been assured this would be sorted 2x - Using the practices text base support service today - its still not working and . I have now waited for a week for the prescription to get to the pharmacy. I have a similar experience trying to get my medical notes online - tried about 4-5 times and it never worked.
Visited April 2024
Review titled Iridium Medical Practice
Replied on 18 April 2024
Dear Patient, We are sorry to hear that you are having problems with your online account. This may be due to the software or platform you are using? We have just tested the Practice Text Messaging support on our website and it is working properly. So that we can assist you please : 1. Call our Prescription Line and request your medication by telephone (or in person at Reception, if you prefer) 2. Send us further details of your IT problem at iridiummp.experience@nhs.net so we can try and assist you. Kind regards, Practice Management Team
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Review titled Awful service
Rated 1 star out of 5
by Steve Gillon - Posted on 28 March 2024
I have tried and tried to call you but I I keep getting hung up on. I had an appointment for 10.waited two hours as stated from 09:00 only for the doctors to put the phone down. I have now called reception three times and I keep getting the same. Also I was requested to attend a clinic to be treated so poorly leaving my arms marked with botched blood tests and sent to a pharmacist for a monitor to be fitted without any conversation regarding why or what was going on. I had my GP app updated with results that seems rather worrying and no doctors have called me to say what they mean. Poor from all involved
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Steve, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Sarah Rose - Posted on 23 July 2024
Always receive exceptional service when in contact with the surgery. The lady who booked my smear was very informative and helpful, definitely helped put my mind at ease.Thank you.
Visited March 2024
Iridium Medical Practice has not yet replied.
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Review titled Made assumptions
Rated 3 stars out of 5
by Jackie - Posted on 09 March 2024
I was seen by a Doctor who has not left the correct diagnosis of my condition, he did not examine me so therefore how can he possibly think there is something wrong with my hips.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Jackie, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team