Islington Central Medical Centre
28 Laycock Street, London, Greater London, N1 1SWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Islington Central Medical Centre.
Reviews
-
Review titled Responsive, efficient and caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
Got a same day appointment, after waiting forever to get through on the phone (number 30 in the que!). Reception staff need better training, too much gatekeeping and no interest in patient wellbeing. GP wonderful. Appointment on time. Felt listened to, with eye contact - not glued to computer screen, and respected. GP could not have been more helpful and made series of referrals and prescriptions without me even having to ask. Excellent clinical staff. Poor reception staff.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 17 May 2024
Dear Patient, Thank you for taking the time and trouble to give us this feedback. The early morning telephone rush is a problem which you have highlighted, and we are looking at ways of reducing the telephone queue. One of these measures is the eConsult service, which is accessible from our website and open from 6:30 – 10:30 Monday to Friday. Regarding training for reception staff, this is an excellent suggestion, and we are exploring this. We will share your feedback with the clinical team - once again thank you for your constructive feedback. Kind regards, Islington Central Medical Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Helen Burdon - Posted on 16 May 2024
My son was seen quickly by the surgery, receiving a late afternoon call back within the hour, and an appointment the next morning. Both doctors were kind, informative and thorough - excellent care provided.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 18 October 2024
Dear Ms Burdon, We really appreciate you telling us about your experience. It is such a pleasure to have been able to help your son, we know how difficult and worrying it can be when your child is sick so thank you for trusting us with his care. Your words are so kind! Our doctors deserve so much credit, like all the rest of our staff, so we get excited when they are recognised for their hard work. Thank you again! Kind regards, Islington Central Medical Centre
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
My wife and I usually one particular doctor and we are extremely happy with the care we have received from him. On the occasions when our usual doctor isn’t available, every other doctor we have seen have all been equally knowledgeable, professional and genuinely caring, really listening and not rushing us out of the door. An excellent practice and would thoroughly recommend.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 18 October 2024
Dear patient, Thank you for taking the time and consideration to leave us this glowing review. We are delighted that you are satisfied with our care. Each of our GPs has many years of medical training and experience and are highly capable physicians who empathise so naturally with their patients. They understand the challenges that sometimes occurs when getting an appointment and so make sure the appointment is used properly and to its maximum capacity. Once again, thank you for telling us about your experience, it is so lovely to hear! Kind regards, Islington Central Medical Centre
-
Review titled Friendly and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
My request was answered within the day and the GP I spoke to was kind and understanding. They clearly outlined the next steps and offered treatment options that day.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 18 October 2024
Dear patient, Thank you for your extremely kind words. This is exactly what we want to hear a visit to ICMC is like! We are thrilled the service we have worked so hard on is benefiting our patients. We hope you recovered quickly! Kind regards, Islington Central Medical Centre
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
I completed an e-consult first thing in the morning and I was given an appointment by lunchtime. I was really satisfied with the service provided by the practice and I find e-consult a great tool to submit a request for appointment.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 17 May 2024
Dear Patient, Thank you for your positive feedback regarding the eConsult service. We are encouraging everyone to use this as much as possible. Kind regards, Islington Central Medical Centre
-
Review titled Great Practice .
Rated 5 stars out of 5
by Olubunmi Osoba - Posted on 08 May 2024
The Dr that attended to me today at the surgery is highly professional, caring, good listening skills understanding, full of empathy, passionate with patience. He listened to me carefully with caring attitude to explained to me over my concern ailments with respect and reassured me over my worries. I'm very happy and grateful with his professionalism.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 09 May 2024
Dear Ms Osoba, Thank you very much for your kind and generous feedback. We will feed this back to to the GP concerned, and also to the rest of the team to encourage us all. Kind regards, Islington Central Medical Centre
-
Review titled Dedicated and caring practice
Rated 5 stars out of 5
by Raj - Posted on 27 May 2024
I needed some help and advice following some after effected of a recent operation. The practice’s reception staff were very understanding and guided me towards obtaining an appointment. The GP was very attentive and enabled the tests needed and provided advice on managing the situation
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 24 October 2024
Dear Raj, Thank you for your review, its so kind! Operations can require a lot of adjustment when you start to recover, and they can also cause anxiety when things don’t feel like they’re going the way they are meant to. In these times, we want to support you, and we are so glad that from the very start, with our reception team, to the end of the consultation we have been able to provide the care you needed. We wish you the very best with your recovery! Kind regards Islington Central Medical Centre
-
Review titled Great doctor
Rated 3 stars out of 5
by Anonymous - Posted on 21 May 2024
I was not rushed, I was able to ask all the questions I wanted and was able to see the doctor in person. I dislike phone appointments intensely as the doctor is missing evidence on which to make a diagnosis if for example they cannot see my body and listen to my heart. I was offered by the reception desk a telephone consultation when my concern was atrial fibrillation! The doctor I saw was attentive and reassured me that from her examination I did not have atrial fibrillations but she said I should have a 24 hour ECG, and myself measure my blood pressure twice a day. I left feeling well cared for and glad I did not agree to a telephone appointment.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 24 October 2024
Dear patient, Thank you for leaving us this well thought out review. We are so glad you felt cared for, that is what we strive for! We completely understand your reservation regarding telephone appointment. We know that somethings are best seen in person, but we also know many patients prefer the flexibility of a telephone appointment, so we try to keep the option available. You are more than welcome to turn down a telephone appointment and choose the option that best suits you, your health and your lifestyle. Kind regards, Islington Central Medical Centre
-
Review titled Very responsive
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
My little one was unwell and 111 arranged a phone call for me. The GP called ahead of time and, although my child was feeling better, they suggested they’d have a look anyway. They arranged an appointment for the same day. During the visit, the doctor spent time looking at my child and explained what the issue might have been. I felt very reassured and they also took the time to answer some other questions I had on a different issue.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 17 May 2024
Dear Patient, Thank you very much for taking the time and trouble to formulate your feedback. Your feedback is very detailed, helpful, and constructive and we will share this with the clinicians. The most important thing is that your child was well and that you felt reassured. Kind regards, Islington Central Medical Centre
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2024
Came here on Tuesday to see one of the Doctors to assist me with my taxi medical. Was very helpful and also helped my wife whilst I was there as they remembered her and her health conditions. Overall, great Doctors and great Receptionists. Been a patient here for many years and they are always very helpful for me and my wife.
Visited May 2024
Review titled Islington Central Medical Centre
Replied on 09 May 2024
Dear Patient, Thank you very much for you kind and constructive feedback, we are glad you both feel cared for. We will share your feedback with the GP concerned, and with the rest of the staff. Kind regards, Islington Central Medical Centre