James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Streamlined reception
Rated 4 stars out of 5
by George S - Posted on 31 May 2024
Still not great on the automated service to book appointments, although in fairness an appointment was raised quickly enough, just no option to change it, so had to call in. The practice have clearly responded to complaints of them restricting what reception can do, and I managed to get my appointment changed. The booking system still doesn't allow appointments over two weeks away, meaning I'll have to call again if I can't get time off. Reception were polite and efficient, so all credit to them on patient care.
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear George S, Thank you for your positive feedback and are thrilled to hear about your positive experience with our reception team! Kind regards, James Wigg Management
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Review titled helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
I called to book an emergency appointment and was helped by a staff member who was very helpful and booked me an emergency appointment
Visited May 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback. We are happy to hear your query was dealt with in a timely manner by our team. Kind regards, James Wigg Management
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Review titled Great practice
Rated 5 stars out of 5
by Joshua Gregory - Posted on 27 April 2024
Had a phone consultation with Dr j levy and was extremely helpful , everything I asked was felt with correctly
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Joshua, Thank you for your positive feedback! We are thrilled to hear about your positive experience with Dr Levy and will be feeding this back to him. Kind regards, James Wigg Management
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Review titled Just awful
Rated 2 stars out of 5
by MCT - Posted on 12 April 2024
Attitude of staff trying to manage all the appointments and messages and reports etc awful. Not a single message got through to my GP .Told have to start all over again and get another appointment and not even with my own GP . And be triage first. Why can't a GP respond to questions about the referral they were meant to make and the hospital needs extra information or something can't provide. So tired of trying to get through all this
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear MCT, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
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Review titled Very poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2024
Several examples. EConsult a waste of time. Tried it 3 times in 12 months. No GP got back to me at all. Appts impossible to get. Seems to be a diary problem and reception trying to push appts with nurses or even health care assistant. On one occasion very recently it was impossible to get a duty appointment for my child. I still haven't had any explanation why. I am still waiting for a call back from a manager. I have symptoms that are worrying. I was a cancer patient and I need a GP appt. Feels totally chaotic at this practice. Staff very stressed and it shows. Curt responses and no apologies ever. Can't even get an explanation most days. I think the practice is too big .It should stop taking on new patients as it can't cope with the numbers it has.
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
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Review titled No issue
Rated 4 stars out of 5
by Pam - Posted on 16 April 2024
I have a very nice consultation with a gentleman today and he was very thorough and helpful. He helped me with a few problems. This practice is very new for me as I've just registered and from the reception staff to the doctor everyone is nice
Visited April 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Pam, Thank you for your positive feedback! We are thrilled that you have had positive experiences with our practice since registering. Kind regards, James Wigg Management
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Review titled Mental health got very bad and no doctors
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
I meant to be under here for my mental health. It got worse the medication give me bad side effects. There was a change by the GP but no one give me appointment after. I got very much worse I was meant to have follow up and they had no appointments and no one write me. Terrible time . Try go in they had no time for me tell me to phone I have no phone. Reception tell me to go see A&E instead see GP when it's for GP who gives the medication to get me safe. This is what it's like now for people like me.
Visited March 2024
Review titled James Wigg Practice
Replied on 11 July 2024
We are sorry to hear about the negative experiences you have had and the delay in responding. Please do email us at jw.communications@nhs.net so we can have a better understanding at what you experienced and can investigate. Kind regards, James Wigg Management
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Review titled Patients' pharmacy details changed without permission
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
What is going on with this practice? My self-selected nominated pharmacy details were changed to a dodgy pharmacy in a sleazy part of Camden without my knowledge or perm1ssion. Resulting in a wasted journey to my self-nominated pharmacy as James Wigg staff had changed my pharmacy without even telling me. What is in it for them? Why are they doing this? Why are they overriding patients' own self-chosen nominated pharmacy?
Visited March 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, We are sorry to hear about the negative experience you have had. Please email us at jw.communications@nhs.net so we can have a better understanding and investigate your complaint. Kind regards, James Wigg Management
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Review titled Caring and Polite
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
I have had no bad experiences with James Wigg practice all staff, nurses and doctors have been caring and listen to all my concerns without judgement. My recent experience, was very polite, patient and the practitioner asked necessary questions to understand my needs to help my symptoms.
Visited March 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Patient, Thank you for your positive feedback! We are thrilled to hear that you have had great experiences with our practice. Kind regards, James Wigg Management
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Review titled Great doctor care
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Saw the doctor for three different medical issues, which she dealt with with an amazing patient care manner, as well as efficiently and effectively. Further treatment was sorted immediately, as well as information on additional vaccination options.
Visited March 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with one of our GP's. Kind regards, James Wigg Management