Lawrence Hill Health Centre
Hassell Drive, Easton, Bristol, Avon, BS2 0ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Hollie Stanton - Posted on 16 September 2024
I explained to the doctor that I Had a letter from BUPA hospital telling me to go to my GP and ask them to refer me to an ear Nose and throat specialist. The doctor laughed at me and said that wasn’t going to happen. She then told me to go to the shop and buy a nasal spray for what I believe is a serious problem with my ear and jaw. She also rushed me and told me that I only had 10 minutes so if I wanted to talk about anything else, then I would have to make another appointment which I find extremely difficult, most of the time when I phone my GP at 8 o’clock in the morning it takes me over an hour to get through and by that time I start work at 9 to have to cut off the call it can take me weeks in order to get through and make an appointment. The surgery are overrun too busy and the doctors that I saw I don’t feel cared one bit about my problems.
Visited September 2024
Review titled Lawrence Hill Health Centre
Replied on 17 September 2024
Dear Hollie I am sorry to hear you were unhappy with your recent visit to our surgery. I can assure you our GPs do care about all our patients and do their best to recommend the most appropriate treatment for all problems. Like all GP surgeries, we are a busy practice, and there are sometimes long queues on the phones, however our friendly reception team are on hand to take routine GP enquiries by phone from 8am to 4pm every weekday, and the phone lines remain open for urgent enquiries until 6.30 pm. Our average phone waiting time this month is just under 8 minutes, although at peak busy times, this queue may be longer. You can also make a routine enquiry by filling in the form on our website here: https://www.lawrencehillhealthcentre.co.uk/appointments/ Freda Morgan Deputy Practice Manager
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Review titled Well organised
Rated 5 stars out of 5
by Linda - Posted on 28 September 2024
Very helpfull nurse even sorted out about my support stocking and gave me a call back Thankyou
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Caring Community Practice
Rated 5 stars out of 5
by Hali - Posted on 10 September 2024
I came in today for help with an urology issue and the Doctor was able to assist in directing me to secondary care services, for which I was grateful. I must say that I’m glad that I registered at this Practice; a close family friend, unfortunately now passed, recommended Lawrence Hill Health Center to me and I’m pleased to have taken her advice. It’s an old-school community practice which is clearly still providing invaluable services during difficult times. I hope Lawrence Hill continues to remain steadfast and open to the public. I noticed yesterday that there is a community garden, looking forward to exploring during a future visit. Stay Healthy Everyone.
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Good and bad
Rated 3 stars out of 5
by Mark - Posted on 17 September 2024
This is a very busy surgery, and getting an appointment is a very long and arduous affair. In short it took three phone calls, and three days of clicking links to get an appointment nearly four weeks later. I do feel very sorry for the reception staff, as they have a very difficult job at this surgery. In the end I saw a Dr who I have to say is a real asset to this practice. She was very thorough, caring, and the appointment never felt rushed.
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great to experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
Very efficient and thoughtful experience. Took the time to listen, explained and examine. Felt that the GP was present and committed to providing a good quality service.
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Friendly
Rated 5 stars out of 5
by Simon Heneker - Posted on 01 October 2024
I came in for a blood test which was carried out by a friendly efficient nurse. Although I had to wait 30 minutes to be seen it was a good experience.
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Diabetic check
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2024
Diabetic consultants both reviewing myself and my husband diabetic and bp check. Very helpful consultants very informative and helpful.
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sarah doddy - Posted on 19 September 2024
I have been coming to this surgery for years I’ve always had a good experience from the receptionist to the doctors themselves are very caring and helpful esp with heather and dr barber yesterday I went for my depo heather was very professional and was willing to listen
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Worth waiting for
Rated 5 stars out of 5
by Chris Matthews - Posted on 28 September 2024
While face-to-face appointments with GPs aren't always necessary, that's what was needed in order for a physical examination for nasal polyps to be conducted, and while those weren't found, something else was found, and if the prescribed medication does the trick, I'll be delighted. I'd rather wait to see a GP in similar circumstances, though all being well, I won't add to the practice's workload 😉
Visited September 2024
Lawrence Hill Health Centre has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Karen Carlin - Posted on 11 September 2024
Just having bloods taken for a diabetic review. Appointment was on time, and I had a warm friendly welcome from the practitioner. Information was given clearly and all in all this was an excellent experience
Visited September 2024
Lawrence Hill Health Centre has not yet replied.