Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Caroline White - Posted on 06 December 2024
i am a new patient to the practice but i am very happy to say i feel very reassured with the phone consultation every question i posed was answered with discussion & future actions if needed were to be forwarded which was wonderful i dreaded the usual phrase 'what do you want to happen' the consultation was fluent with no hesitancy at any point all round fab-u-lous in future when i'm in pain i won't need to try & get through it alone feeling there's no point calling the gp but after speaking with lwm i feel much more relaxed about speaking with a general practitioner many thanks to one & all for a reassuring welcome 🤗 & the time & patience to listen & answer carefully just beautiful you have made a difference to me already
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Caroline Thank you so much for submitting your feedback. It's so lovely to hear of your positive experience. I am glad you received the level of care we strive to deliver. I have passed your feedback onto the team. Many Thanks Lea Wharf Medical Team
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Had to get an emergency appointment and they managed to see me the same day as I called, GP and nurse were really patient & understanding. Practice was extremely clean and over all 10/10 experience! Have had awful experiences at a different local practice in the past on multiple occasions so always feel anxious now going to the drs but I really can’t fault Lea warf!
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for your feedback. We are so delighted to share our new premises with our patients and i am glad this contributed positively to your experience. I will ensure your kind words are shared with our clinical team too. Thank you for taking the time to submit. Many Thanks Lea Wharf Medical Quality Team
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Review titled Short notice appointment very helpful
Rated 5 stars out of 5
by Jillian Bryce - Posted on 11 December 2024
I called in the afternoon to request an appointment to review the healing of an incision from a recent surgery that I was concerned about. The receptionist at first was unable to offer an appt but checked again and a new appt was released for me the same afternoon. This was very helpful and reassuring as I was concerned about a possible infection.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jillian Thank you for sharing your experience. Patient care will always be our upmost priority and I am so pleased your experience presented this. Your positive feedback will be shared with our team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill - Posted on 05 December 2024
I have recently changed to this practice and Cannot fault it Did econsult yesterday, resulting in a phone call and appointment this morning
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Jill Thank you so much for sharing your experience in regards to our e consult service. Following patient feedback we have made lots of changes to the dynamic of our administration teams, one being a dedicated e consult team with assigned e consult GP's. I am so pleased to hear that this change is having a positive effect on the care we deliver. I will ensure this feedback is passed to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
Brought my son in for an appointment this morning. Fantastic service. Quick to be seen and the doctor was very caring and understanding of him. Thank you so much, great team.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 31 December 2024
Thank you for sharing your positive experience with us. We're so pleased to hear that your sons appointment went smoothly and that our team was able to provide a caring and efficient service. Your kind words will be gratefully received by the team. Best Wishes Lea Wharf Medical Quality Team
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Review titled Great
Rated 5 stars out of 5
by Jamie - Posted on 27 December 2024
It’s a breeze to book an appointment with the e consultation service. The staff is super helpful, and it seems like they know what they’re doing. It’s great to be at a surgery that’s finally caught up with the times and uses a modern approach to working. My recent experience with a GP was good.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Thank you Jamie, for taking the time to share your experience! We're thrilled to hear that you found our e-consultation service easy to use and that our processes were able to assist you effectively. Providing modern and accessible healthcare is very important to us, and your feedback reassures us that we're on the right track. We're glad you're experience with the GP was positive and we hope all future experiences with us are just as efficient. Best Wishes Lea Wharf Medical Quality Team
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Nurse was very friendly and helpful. Wait wasn’t too long. The surgery are very quick to call back after you send an email.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for submitting your feedback. I am so pleased you received a quick response. Our administrative team restructure now allows us to manage queries more efficiently. Your feedback has been helpful in confirming this. I will also pass on your compliments to the Nursing Team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Very friendly.
Rated 5 stars out of 5
by Paul Jackson - Posted on 29 December 2024
My Wife sent me to the doctors as I had a persistent cough. I spoke to the receptionist at 10:00, she asked if I could come bak at 16:00 for an appointment. At 16:15 I was seen by a doctor who assest me and diagnosed a course of antibiotics.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Dear Paul, Thank you for taking the time to share your experience with us. We are so pleased to hear that you found our team friendly and that your issue was addressed promptly by our doctor. Your feedback is greatly appreciated and we're glad we could assist you in getting the care you needed. Kind regards Lea Wharf Medical Quality Team
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Review titled Kind, considerate and efficient
Rated 5 stars out of 5
by Giuliana Bewick - Posted on 16 December 2024
Very pleased to have this opportunity of expressing my gratitude and thanks for all the kindness and help I have received from Lea Medical , the reception team and in particular from the doctor who has been assigned to me. Being in my late 70’s I seem to have had rather a lot of issues and consequently quite a lot of referrals and procedures! The support I have received has been so kind and effective and I am truly appreciative of all her tireless efforts and professionalism.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Giuliana, Your feedback is highly appreciated. I am so pleased to hear that you are receiving the level of care as a team we strive to deliver to our patients. We work very hard to ensure that our processes and protocols are adapted to suit the needs of our patients. Thank you so much again for sharing your experience. I will pass this to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Amazing
Rated 5 stars out of 5
by Carole Penny - Posted on 01 January 2025
I have never in a very very long time experienced amazing treatment from a doctors surgery. I was amazed at how they’ve got it just right. You can get same day appointment. Doctor and receptionist made you feel “human” and actually listened and helped ! Inspirations to other surgeries !! Friendly, professional and clean! Great surgery thank you 🙏
Visited December 2024
Review titled Lea Wharf Medical
Replied on 15 January 2025
Dear Carole, Thank you so much for your heartfelt feedback. We are absolutely thrilled to hear that you had such a positive experience with our team. Providing compassionate, professional, and efficient care is at the heart of everything we do, and it’s wonderful to know that you felt listened to and cared for during your visit. Your kind words mean a lot to our entire team, from the receptionists to the doctors. Knowing that our efforts make a difference inspires us to continue striving for excellence. We’re truly grateful for your recognition and support, and we look forward to continuing to provide you with the same level of care in the future. Warm regards, Lea Wharf Medical