Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
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Review titled Great Caring Pratice
Rated 5 stars out of 5
by Ann - Posted on 05 December 2024
I had an appointment today. The doctor greeted me by name and shook my hand, this was welcoming and reassuring. I had time to discuss my issues and felt assured.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Ann Thank you for sharing your experience at Lea Wharf Medical. This is very lovely to hear and I will be sure to share your kind words and positive experience with the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Very good practice
Rated 5 stars out of 5
by Bretta Stenhouse - Posted on 20 December 2024
Since the closure of Ware Road surgery we have struggled to find a good GP service. At last we have found one which we can rely on. Today we met a doctor who gave us all the time we needed and was very professional. He was able to reassure us and to provide further measures to be taken. He was easy to talk to and very receptive. Aren’t we lucky in Hertford to be able to praise our surgery. Thank you
Visited December 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Good Morning Bretta, Thank you for your kind words and sharing your positive experience with us. The team here at Lea Wharf Medical strives to provide compassionate, high-quality care and we're so pleased to hear that you felt reassured and well-supported during your visit. It's wonderful to know we've been able to meet your expectations after the closure of Ware Road Surgery and we're truly grateful for your trust in us. We will continue working hard to ensure all our patients feel cared for and valued. Thank you for taking the time to leave such a thoughtful review. Best wishes, Lea Wharf Medical Quality Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
I attended the surgery today and was seen quickly and had the GP was fantastic. He was supportive, caring and knowledgeable. The waiting area is clean and buggy friendly which makes visiting easy with a baby. The GP offered his full attention and provided excellent advice without feeling like I was being rushed out of the room.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for sharing your experience. We are delighted to be able to share our lovely purpose built premises with our patients. It has been so encouraging to see the difference our building makes to the care our patients are receiving. I am so pleased your consultation with the GP was positive. I will ensure your review is passed to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I sent an e consult and within a couple of hours I had a call giving me an appointment that morning. The Doctor was thorough, made me feel at ease and put my mind at rest. I had an email confirming I had been referred to a specialist very shortly after. Also, while I was in the waiting area I saw and heard how the receptionist was interacting with patients coming in. She was so cheery, helpful, kind,patient and everything that the stereotypical doctors receptionist is not thought to be! She was a breath of fresh air! I dread having to go to the doctors because I think it’s going to be too difficult to get an appointment but my experience today was so positive it has put my faith back in the system! Well done Lea Wharf medical centre 👌
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for submitting your experience. The team have worked hard by reviewing patient experiences to look at our policies and protocols to ensure we are delivering the best patient care. We have recently created a dedicated e consult team who works alongside an assigned e consult GP to process the e consult queries throughout the day. I am really pleased to see that your experience with this was positive and you are happy with the service you received. The role of Care Navigator can be tricky at times, our receptionists/ administrators are very dedicated to their roles and i am so pleased this was evident in your experience. Thank you again for taking the time to leave a review. I will ensure this is passed onto the team and i know it will be really appreciated. Many Thanks Lea Wharf Medical Quality Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2024
The receptionist are all fantastic I can’t fault them but Dr Foster omg she is just sublime, caring, takes her time and very empathetic, she also be an amazing mid wife I could talk with her all day long! She is just so so lovely professional and actually cares about your health concerns keep doing what you’re doing and thank you.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 31 December 2024
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you've had such a positive experience with our practice. It's wonderful to know that our reception team and Dr.Foster made such an impact and provided you with the care and attention you required. We're especially pleased that Dr Fosters compassion and professionalism stood out to you. We're committed to providing excellent care and reviews like yours inspire us to keep doing or best. Thank you once again for taking the time to share your experience. Many Thanks Lea Wharf Medical Quality Team.
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Review titled Excellent response and service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2024
I sent an econsult submission at about 9.30am.I rec’d a phone call from the practice less than 2 hours later and given a 2.30 appointment on the same afternoon. Seen on time by the GP who dealt very professionally with the problem I had. You can not get better service than that .Very well done Lea Wharf practice in Hertford.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 30 December 2024
Thank you so much for your feedback! We're delighted to hear that you had such a positive experience with our practice. Ensuring prompt, safe and professional care is our priority, and it's wonderful to know that we were able to meet your expectations. Your appreciation means a lot to our team. Best Wishes, Lea Wharf Medical Quality Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
I visited lwm today & the service was exemplary, the lovely lady at reception went over and above I was treated with professionalism and respect and my problem was addressed there and then same with the health care professional who was friendly & extremely professional it is a privilege to be a patient at lea wharf medical centre, thank you everyone today.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you so much for taking the time to share this. The role of care navigator can be extremely tricky at times but we know our administration team are always aiming to deliver high quality patient experience. Your kind words will be gratefully received by all Many Thanks Lea Wharf Medical Quality Team
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Review titled So impressed!
Rated 5 stars out of 5
by Eleanor Edwards - Posted on 17 January 2025
I joined the surgery in November 2024 and was hesitant to move from my Enfield GP as I had been very well cared for there. I had my first baby in November and ended up having an emergency C section. As a first time mum I wanted to be reassured that my baby would be seen quickly if needed and on each occasion my baby was seen the same day by brilliant; attentive and professional doctors who listened me and worked with me for a solution. My C section then unfortunately became infected and so I needed to see the nurses weekly for wound care. Every nurse I saw was so kind, caring and brilliant at their jobs. My pregnancy was very straight forward but since having my baby I have really needed the GP to help me, I’ve had suspected gallstones, mastitis from breast feeding and an infected C section so I have been very reliant on their services. I really could not praise the surgery enough. The promptness of the E consult is fantastic. The reception staff are warm, smiley and helpful. Cannot fault the care I have received. Thank you, it’s so appreciated.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 20 January 2025
Dear Eleanor, Thank you so much for taking the time to share your lovely feedback with us. We truly appreciate your kind words and are delighted to hear that you have felt so well-supported. It means so much to us that our doctors, nurses, and reception staff could provide the care and reassurance you needed, both for yourself and your baby. We strive to ensure our patients feel listened to and supported, and it’s wonderful to hear that we could be there for you when you needed us most. Our dedicated E Consult team have worked incredibly hard since our relocation to ensure the safety and efficiency of the online service and your feedback encourages us to keep facilitating this. Your feedback will be shared with the entire team. Many thanks, Lea Wharf Medical Quality Team
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Review titled No waiting advice very clear
Rated 5 stars out of 5
by Sally Meggison - Posted on 16 December 2024
The was no expectation that I should buy blood pressure machine one would be leant to me as soon as one became available all the advice given was very clear and helpful
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
To Sally Thank you for sharing your experience. The surgery works hard to ensure we can carry out any necessary investigations with ease to the patient. Your compliments will be shared with the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Very quick response…..
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
I emailed Lea Wharf surgery at approximately 8.30 in the morning and received a call from the Doctor at 9.05!!! I explained my problem and he prescribed medication for me straightaway. Excellent service. Thank you.
Visited December 2024
Review titled Lea Wharf Medical
Replied on 17 December 2024
Thank you for your submission. Amazing to hear such an efficient service was experienced. Following patient feedback we have recently re structured some areas of the administration team to allow higher levels of efficiency to patient care. I am so glad to see that this has benefited you throughout your experience. Thanks again Lea Wharf Medical Quality Team