Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
Pleased with visit today, doctor reassured me with some Question’s I had about my health, prefer Face to face rather than a phone call .
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your feedback! We're so glad to hear that the doctor was able to reassure you and address your concerns. We appreciate you sharing your preference of face to face appointments, and we'll continue to work towards providing the best care possible in the way that works best for all patients. Many Thanks Lea Wharf Medical Quality Team
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Review titled Wanted Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 12 February 2025
I had an appointment today for what I was told would be a repeat procedure. I got to my appointment & the doctor had refused to do the procedure. She did explain the reasons but my argument was that she or anybody in regards to being given this appointment, didn't even read my notes or previous information beforehand. Which resulted in a wasted appointment & I could of had a telephone call to be told the information that I was refused the treatment I thought I would be having today & instead I was told I'd be referred somewhere else. The doctor was a little unprofessional in explaining reasons for not checking my information beforehand & she said that she doesn't have the time to go through patients notes because it's time consuming! We'll doesn't this defeat the object or wasted appointments & why people complain about the service they receive from the NHS If doctors cannot do the job properly. The least they could do is quickly go through notes & so they are aware of the patients previous medical information. Mostly every appointment I have, I'm forever having to ask the doctor if they have read my notes because I get asked questions that clearly have the the answers in my medical information! I expect the doctor to know how to help me but not checking relevant medical information is just laziness to be honest.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for taking the time to submit your feedback and i am sorry to hear your experience wasn't to the standard expected. Please do make contact with the surgery to speak with a Team Leader who will be keen to investigate this with you in full. Many Thanks Lea Wharf Medical Quality Team
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Review titled Lovely practice
Rated 5 stars out of 5
by Bokor Krisztina - Posted on 14 February 2025
The Doctor was very friendly and helpful in dealing with all my problems, thank you very much for your help Dr Tal
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for sharing your experience! We're so glad to hear that Dr. Tal was able to address all your concerns in such a friendly and helpful manner. We’ll be sure to pass along your gratitude to Dr. Tal. If you need any further support, please don't hesitate to reach out! Many Thanks Lea Wharf Medical Quality Team
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Review titled Great jab
Rated 5 stars out of 5
by Alan - Posted on 15 February 2025
Having received a nhs message inviting me to have a rsv vaccination I phoned the practice and was to make a convenient appointment for the next day. The jab itself was administered skilfully by a friendly nurse.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Alan Thank you for your feedback! We're so glad to hear that the process of booking your RSV vaccination was smooth and convenient, and that the nurse who administered the jab made you feel comfortable with their skill and friendly approach. We appreciate you taking the time to share your experience, and we're always here to assist you with any future needs. Many Thanks Lea Wharf Medical Quality Team
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Review titled Lack of clarity
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
Difficult to understand the doctor allocated to me. I don’t usually write reviews but this experience left me down all day as I don’t understand my diagnosis and how severe it is. The report reading wasn’t great, not all findings were mentioned. I am still frustrated and feeling lost about my own health.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
I'm sorry to hear about your experience, and understand how frustrating and concerning it can be when you're left feeling unclear about your diagnosis and health. Your feedback is very important, and we deeply regret that the communication didn’t meet your expectations. I encourage you to reach out directly so we can address your concerns and ensure you have all the information and support you need to feel confident and informed about your health. Your well-being is our top priority, and we're here to help you through this process. Kind Regards Lea Wharf Medical Quality Team
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Review titled Great GP
Rated 5 stars out of 5
by Lovely Pandey - Posted on 28 February 2025
My GP really listened to me during my appointment and explained me my blood results and medication I need to take. I felt valued and cared.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Lovely, Thank you so much for your feedback! We're so glad to hear that your GP took the time to listen to you and thoroughly explained your blood results and medication. Feeling valued and cared for is so important, and we’re thrilled that you had such a positive experience. Best Wishes, Lea Wharf Medical Quality Team
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Review titled First time visiting
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
The GP was very responsive to my concerns and sent to do further testing/investigation and referral to my current problems.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Thank you for your feedback! We're so glad to hear that the GP was responsive to your concerns and took the necessary steps for further testing and referrals. It's important to us that patients feel heard and supported throughout their care. If you have any questions or need additional assistance moving forward, don't hesitate to contact us. Many Thanks Lea Wharf Medical Quality Team
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Review titled Lovely nursing team
Rated 5 stars out of 5
by Lisa Scott - Posted on 07 February 2025
I saw a member of the nursing team today l can’t speak more highly of the way of the way l was treated. Everything was done with a smile, compassion and took the time to listen which puts you totally at ease. Thank you.
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Lisa Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with the nursing team. Compassion, care, and listening are at the heart of the services we strive to provide and it's wonderful to know it made you feel at ease. We truly appreciate you taking the time to share your experience, and we'll be sure to pass on your gratitude to the team. Many Thanks Lea Wharf Medical Quality Team
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Review titled Hertford Best
Rated 5 stars out of 5
by Barbara Lampe - Posted on 14 February 2025
Seen by practice nurse today, my treatment completed afterwards advice on how to maintain my treatment. Both my husband and I have had the best treatment from the nurses and doctors, along with helpful receptionists, we are very lucky to have a GP practise especially in this day and age 5 ⭐️⭐️⭐️⭐️⭐️ practise
Visited February 2025
Review titled Lea Wharf Medical
Replied on 20 March 2025
Dear Barbara Thank you so much for your wonderful feedback! We’re thrilled to hear that both you and your husband have received excellent care from our nurses, doctors, and receptionists. It’s our priority to ensure you feel supported and well-informed throughout your treatment. We truly appreciate your kind words and are grateful to have you as part of our practice. Your 5-star rating means a lot to us, and we’ll continue to strive for the best care possible! Best Wishes Lea Wharf Medical Quality Team
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Review titled Fast response
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Submitted 3 e-consult issues this morning. Within 10 minites I got a call inviting me to come for an appointment 45 minutes later. The GP I saw was efficient and allowed me to talk about all 3 issues at this appointment. Great building, modern and clean
Visited February 2025
Review titled Lea Wharf Medical
Replied on 28 March 2025
Thank you for your review! We're glad to hear that you had a positive experience with our e-consult service and that you were seen so quickly. Our team strives to provide efficient and thorough care, and it's great to know you felt listened to during your appointment. We also appreciate your kind words about our services. Many Thanks Lea Wharf Medical Quality Team