Medwyn Surgery
Reigate Road, Dorking, Surrey, RH4 1SDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good response, good practice
Rated 4 stars out of 5
by Katy Potter-Smith - Posted on 27 January 2023
Easy to get an appt. The email system is great, v quick response and given time with preferred practitioner. I felt listened to and that my concerns were followed up. I’m confident about contacting them in the future and happily recommend them to others
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I booked my review on line , date given . Seen on time . However the nurse asked me why I was there and did I have the relevant paper work . Told her no , and to look my history up on screen she duly did . Found her attitude somewhat off putting , Can not fault the booking system
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. I'm sorry to hear you were unhappy with the attitude of the phlebotomist. We take all feedback very seriously and I will raise this with the team so people can reflect on their communications skills and the approach they take with patients. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2023
Initial response to my medical issue was very good. Followed up two or three days afterwards and gave recommendations
Visited January 2023
Review titled Medwyn Surgery
Replied on 22 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes
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Review titled Exceptional care
Rated 5 stars out of 5
by Anna Carrington - Posted on 30 January 2023
My family has used this practice for 15 years and we can't fault it. Despite all the huge pressures the NHS are under, we receive exceptionally thorough and caring support from doctors and all health care workers here
Visited January 2023
Review titled Medwyn Surgery
Replied on 31 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Fabulous practice
Rated 5 stars out of 5
by Dee Staplehurst - Posted on 27 January 2023
Always quick to reply back to me and offer an appointment that same day. Always happy to help and move thing forward with my health to an appropriate person.
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes
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Review titled Initial contact
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2023
I received a text informing me of my appointment at The Medwyn Centre at 2:30 on Friday the 20th of January. On arrival I was told that this was not an appointment but a phone call. Driving home I received a phone call from a someone to do with The Medwyn Centre. I couldn’t talk whilst driving so asked them to call back later. They called back after a while but I was travelling (not driving). The phone call was difficult to hear but details of my regular prescriptions were communicated to the caller.
Visited January 2023
Review titled Medwyn Surgery
Replied on 23 January 2023
Thank you for your feedback. I'm sorry to hear that your appointment was so unsatisfactory and understand how frustrating that must have been. I will check the wording of the texts that goes out for telephone appointments to ensure there is greater clarity. If you wish to discuss this further then please email me at medwyn.surgery@nhs.net. Kind regards Nanette Nobes Practice Business Manager
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Review titled Clear information
Rated 4 stars out of 5
by Ian Daly - Posted on 27 January 2023
The review covered my blood pressure results , the recommended medication and future planning . I was able to get the questions I wanted to ask answered and a future review was diarised .
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Efficient Service
Rated 5 stars out of 5
by Stephen Bartlett - Posted on 20 January 2023
Having moved into the area just over a year ago, this was my first experience of getting doctors appointment. I had a telephone consultation which was all I needed, and the doctor immediately offered treatment which dealt with my symptoms.
Visited January 2023
Review titled Medwyn Surgery
Replied on 22 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
My health review was so good. Both the nurse and the student (I was asked if I was happy to have her there, I was totally fine with her!) were friendly, the best blend of professional and chatty, covered everything in detail and managed to take my blood very easily (I have deep veins). Made me feel very comfortable.
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes
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Review titled Great care
Rated 5 stars out of 5
by Alastair Gray - Posted on 29 January 2023
I was given an emergency appointment when I developed red mottling of my skin after a pneumoia jab. I was thoroughly examined and reassured that all would be well.
Visited January 2023
Review titled Medwyn Surgery
Replied on 30 January 2023
Thank you for taking the time to let us know your experience of Medwyn. All feedback helps us ensure we continue to provide the best care possible to our patients. Kind regards Nanette Nobes Practice Business Manager