Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Service seems to be improving…..
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
Services offered by this practice seem to be improving and staff seem to be happier in their roles. The online system for requesting a call back is a very welcome change rather than spending ridiculous amounts of time hanging on the phone morning and afternoon and ending up in A&E as an emergency. No easy answers to the current NHS crisis but small, local changes can be a big help to patients when needing help, especially for the working population!
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 11 March 2024
Dear patient, many thanks for taking the time to post us a review on the changes the practice has been making to its systems. I am glad to read that you are finding the new online system helpful. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Good response
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Following a phone contact with GP the communication was clear, precise and informative. I felt listened to and the situation now has forward action planned. All together her attitude & manner were excellent
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear Patient, thank you for your review. I am really pleased to hear of your positive experience following a telephone consultation and that you felt listened too and that your issue was dealt with effectively. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Caring professionals
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
A very quick, easy and pleasant routine visit with the nurse. Even seen before my appointment time and was given my next appointment for 3 months. This is how it should work.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 22 February 2024
Dear patient, thank you for taking the time to post us a review. Really great to hear of your positive experience with your recent appointment, our team work incredibly hard and it is so important for them to hear some positive feedback, it really helps to keep our morale up. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Normal
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Not enough staff at reception. Self booking in is not working. Standing around just to get booked in which contributes to the queues at reception, very frustrating.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 21 February 2024
Good afternoon, I am sorry to hear you had to wait to check in for an appointment. We do have one self check in screen and we are in the process of putting in a second one with wheelchair access so this may help to alleviate this issue going forward. It is difficult to deal with more than one person at the front desk due to confidentiality issues but we value your feedback. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Efficient
Rated 4 stars out of 5
by Greg - Posted on 21 February 2024
I got a call back, discussed my problem and an appointment for blood test. Blood test carried out at appointed time.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 21 February 2024
Good afternoon Greg, thanks for your review which we appreciate, great to hear you had a smooth and successful experience of our new system. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very frustrating practice now .
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2024
The appointment at the practice was minimal The check I went for doesn't now include checks I had previously. Staff were pleasant it's not their fault .
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning, thank you for your review. I am sorry to hear your recent experience was not as you had expected but glad to hear that the staff who dealt with you were pleasant. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled good practice
Rated 4 stars out of 5
by Dariusz Mackowiak - Posted on 13 February 2024
There were problems with making an appointment with a doctor/nurse. Now it has improved. Yet the online system is a problem. Needs to be improved. Not everything works
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning Dariusz, thank you for your review. It is good to hear you feel our new online system is easier to use and we are continually reviewing this to see if we can make further improvements for our patients. Many thanks, Nene Valley Hodgson Medical Practice, Management Team.
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
The staff have always been helpful to myself and my children when I have needed help. They take their time to listen and provide support. The new system benefits me and my family and you can select a time that suits for a call back. They have been quick at responding when needed.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 20 February 2024
Good afternoon, thank you posting us a review. I am really glad to hear of your satisfaction with the new system and that it has benefitted you and your family it was our intention when we changed to the online system to try and be more responsive to our patients. Thank you for your kind words which I will share with the whole team. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Average Practice
Rated 3 stars out of 5
by Salim Suri - Posted on 07 February 2024
2 times appointment was cancelled due to the short of staff. Nurse is ill etc . Anyways rest of thing is ok. More improvements required.Overall all is ok . But not excellent.
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 13 February 2024
Good afternoon Salim, thank you for taking the time to post us a review, we appreciate it. I am very sorry that your appointment has had to be cancelled, yes it is true that when staff who have pre-booked appointment lists call in sick, it is very difficult for us to re-book them all the same day so some do end up getting moved forward. I am sorry it has happened to you twice recently. Thank you Nene Valley Hodgson Medical Practice Management Team.
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Review titled Brill Doctors
Rated 5 stars out of 5
by Norman Stone - Posted on 26 February 2024
I have been tested for high blood pressure and the Dr who helped me with tests etc was very nice and dealt with my problem very understandingly
Visited February 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 27 February 2024
Dear Norman, thank you for taking the time to leave us a review. I am really glad to hear of your positive experience I will share your kind words at our weekly team meeting. Many thanks, Nene Valley Hodgson Medical Practice Management Team.