Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredibly easy to book appointments
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
This makes it incredibly easier to book doctors appointments, it is a smoother process. I recommend this stays in place, allowing the phone lines to be available for elderly patients.
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled I like the new Chat Doc Service
Rated 4 stars out of 5
by Catherine Cooper - Posted on 16 November 2023
I like the new chat doc service as I was finding that the old call up at 8am system made me disproportionately worried and anxious both in the run up to needing to make a call, whilst in the holding queue itself and when waiting for a doctor to call me back. It also meant I put off making the call due to work/child commitments. In terms of arranging paperwork/ repeat prescriptions this has been a very welcome development for me. I do have some reservations about using the service as it feels that I have less contact with the doctors than previously (and even less than pre-Covid with face to face appointments). The chat doc system makes it easier to ‘avoid’ speaking to or seeing a doctor. I feel that this may sometimes lead to doctors not having the opportunity to properly assess the patient’s condition and needs as they would with a call/face to face appointment.
Visited November 2023
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Miss Cooper Many thanks for taking the time to write in with your positive comments about our ChatDoc service. Although we have now moved to a new platform for communication, I trust you will like this system as much as ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Quick response and Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
I sent a message to the service before 8am and was sent a response telling me it was open from 8am to 6:30pm which was helpful. I resent the message after 8am and received a series of automated messages helping me to get where I need. Once Novum had the info I was told I would receive a response within 2 working hours, which I did (about an hour and a half) - I was offered an appointment in surgery the next day or a telephone consultation, as I could not make the surgery I chose telephone and was given a slot for the next day. The messaging took the stress out of waiting on line and also speaking to someone, so I was grateful to get a quick response and option. Thank you!
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat Doc is quick and fast
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2023
Chat is faster than registering at the reception because it was never possible to call on time, and besides, now there is greater understanding among new doctors because the previous doctors were a failure and I immediately know whether I need an appointment, whether the doctor needs to order additional tests, or whether a simple prescription with medications will suffice so at the moment for me is a best way
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Anna Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled It was easy, efficient and useful
Rated 4 stars out of 5
by Deborah - Posted on 08 November 2023
The new chat doc service has enabled me to connect quickly to a clinician & address health care issues. It was easy efficient and useful for me as an individual. I recognise it is a system that won’t suit everyone & people may have concerns but it’s been very helpful for me.
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Deborah Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Being able to use WhatsApp is more efficient
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
I really value being able to book on WhatsApp it’s more efficient.
Visited October 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient My apologies for the delay acknowledging your positive feedback relating to our new What's App service. As part of the pilot your comments helped us to know that we were on the right path for patient satisfaction. Thank you once again. Kind Regards Miss M Stewart Practice Manager
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Review titled virtual chat system makes it a lot easier
Rated 3 stars out of 5
by Anna Thomson - Posted on 12 October 2023
OK, so the physical surgery 3 but that’s mostly to do with accessing appointments rather than actual care received, which is generally good. This virtual chat system hopefully makes that a lot easier - so far it has been simple, quick and easy to use. The only thing I would say is on my first interaction I explained the issue in my first message, then there were a whole load of automated qs before I was asked to explain my medical problem again! So it seemed a little long-winded. I also think the system will need lots of advertising so people know it exists and it could be problematic for elderly people to use.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Anna Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chatdoc service - Easy to use
Rated 4 stars out of 5
by Laura Thorne-Kastner - Posted on 27 October 2023
I found it easy to use and received a message from a receptionist early the following morning. I was offered an appointment in a few days' time but when I said it was more urgent than that, I was offered one for the same day. It feels a fairer service than previously and less of a frantic scramble at 8am if you need a same day appointment.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Laura Many thanks for sharing your recent experience using our ChatDoc service. Kind Regards Miss M Stewart Practice Manager
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Review titled Very Useful for patients
Rated 4 stars out of 5
by Ivo Stanoev - Posted on 16 October 2023
It is very useful for patients, because more faster than usual call and less misunderstanding between patients and reception.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Ivo Thank you for sharing your positive experience using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Prompt service - would recommend
Rated 4 stars out of 5
by Tania Chandler - Posted on 17 October 2023
I've only used the chat doc twice both for fit notes. In my experience, because I couldn't leave my home, it was handy. It is a prompt service, would recommend.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Tania Thank you for sharing your experience of using ChatDoc service. Kind Regards Miss M Stewart Practice Manager