Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection
Visited January 2024
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Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you for sharing your positive experience! We're glad to hear that your phone call was answered promptly, and we could schedule an appointment for you the next day. Swift access to care is crucial, and we're pleased we could assist with your bacterial chest infection. If you have any further concerns or need additional support, please don't hesitate to reach out. Your well-being is our priority, and we appreciate your positive feedback. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I was in and out as quick as possible . My appointment was on time ( no waiting ) Nurse was very nice , friendly and took my bloods with no problem at all .
Visited January 2024
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Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Patient, Thank you for sharing your positive experience! We're pleased to hear that your appointment was efficient and on time, allowing you to be in and out quickly. It's wonderful to know that the nurse was nice, friendly, and proficient in taking your bloods without any issues. Providing a seamless and comfortable experience for our patients is our goal, and we appreciate your kind feedback. If you have any further needs or concerns, please don't hesitate to reach out. Your well-being is important to us. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Cislin A - Posted on 22 December 2023
Your physiotherapist listened to me describe debilitating and excruciating pain that I have been experiencing for over a year now which unfortunately is getting worse as the days go on. There is no respite and it affects greatly my right hand fingers and wrists. I am on extremely high pain medications to no avail. I have asked for steroid injection to see if they can help me with the pain swelling and constant aching. The physio made a referral as we were speaking awaiting dialogue to get an appointment date for steroid injection.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Cislin, Thank you for sharing your experience. We're sorry to hear about the persistent pain you've been facing, and we appreciate you bringing it to our attention. It's commendable that our physiotherapist actively listened to your concerns and promptly initiated a referral for steroid injections. We understand the importance of finding relief from pain and swelling. Please know that we're committed to supporting you through this process, and we hope the upcoming appointment provides the relief you seek. If you have any further questions or concerns, please feel free to reach out. Your well-being is our priority. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
It was great I call my GP had a telephone appointment which determined I needed a face to face and I was seen the next day.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Neil A - Posted on 08 December 2023
I asked for an insulin pump and was told I would be referred to the diabetic nurse at orsett, later on that day I got an appointment for February
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Neil, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
Appointments alway gone by 8.10 when you phone to make an appointment.staff friendly and try there best need more appointment to see a GP.
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you for sharing your feedback, and I apologise for any inconvenience you've experienced regarding appointment availability. Your comments about our friendly staff are appreciated. I understand your concern about the 8.10 am appointment situation. To provide more accessible options, I recommend exploring our econsult service, allowing you to submit your concerns at any time, with a response guaranteed within 48 hours. This might offer a more convenient alternative, avoiding the rush at 8 am. We appreciate your understanding, and please note that we go beyond the national average in providing GP appointments. Additionally, our sister surgery can offer appointments on the same day if that better suits your needs. If there's anything more we can do to enhance your experience or if you have specific preferences for appointment times, please let us know. We're here to assist. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Christine C - Posted on 04 December 2023
I was booked In quick and the lovely GP identify my gut problem I’ve had for three years as pancreatitis and was was very quickly booked in for a CT scan
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to the clinician you saw, hugely appreciated . Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
I did a consort on line and had a call back in 24 hours, I was then seen that day! Great service, thank you
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with our services. We are thrilled to hear that your econsult submission resulted in a prompt call back within 24 hours and that you were seen on the same day. Your kind words mean a lot to us, and we truly appreciate your feedback. It's great to know that our econsult service is valued and working effectively for our patients. I will make sure to share your positive comments with our dedicated staff – they will be delighted to hear that their efforts are making a positive impact. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you once again for choosing us for your healthcare needs. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
The reply for econsult was fast, appointment arrangement were done quickly, patient has been seen and treatment prescribed. Thanks
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 11 January 2024
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided by Working Feedback
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I have left kind of complaints previously due to booking procedures and attitude of person who booked my appointment but after that I received phone calls about my complaint deserve 5 star she called to discuss my concern and agin follow on call ti ask how I am getting on definitely deserve 5star+
Visited December 2023
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 21 December 2023
Dear patient, thank you for your feedback. We're delighted to hear about the positive follow-up calls you received. We're committed to addressing concerns and ensuring a positive experience for our patients. Your 5-star rating means a lot to us, and we're here to provide excellent care. Thank you - Luljeta Maliqi Practice Manager
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