Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
Several times over the past year l have needed to visit this practice. The last time l had an appointment within a couple of days and that was on time and dealt with very effectively
Visited February 2025
Review titled Patford House Partnership
Replied on 10 February 2025
Dear Patient, Thank you for your kind feedback. We are pleased to hear that you have had positive experiences with our practice and that your appointments have been timely and effective. Best Regards, Julie Taylor - Operations Manager
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Review titled Efficient Service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
My recent telephone consultation with the practice specialist travel vaccination nurse proved incredibly helpful and informative. All of my questions and concerns were fully addressed. Thank you Patford House Partnership.
Visited February 2025
Review titled Patford House Partnership
Replied on 12 February 2025
Dear Patient, Thank you for your kind review! We are pleased to hear that your consultation with our travel vaccination nurse was helpful and informative. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Never happened
Rated 1 star out of 5
by Julie Bolton - Posted on 23 February 2025
I was sent reminders every other day for close to two weeks and then on the day it was cancelled! Therefore I am reviewing nothing! Very annoying.
Visited February 2025
Review titled Patford House Partnership
Replied on 24 February 2025
Dear Julie, We are sorry for the inconvenience and frustration your appointment cancellation has caused. We understand how disappointing this must have been. If you would like any assistance in rearranging please get in touch with the surgery, and we will do our best to assist you. Kind Regards, Julie Taylor - Operations Manager Dear Julie, We're really sorry for the inconvenience and frustration this has caused. We understand how disappointing this must have been. If you’d like, we’d be happy to help rearrange your appointment—please get in touch with the surgery, and we’ll do our best to assist you.
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Review titled Great service
Rated 5 stars out of 5
by Karen Hawker - Posted on 18 February 2025
When I called the practice I was number 6 in the queue, so I used the call back service. (Which is great by the way) I was called back, and I requested a telephone consultation with the Dr. This was arranged for later that day. I received my call from the Dr about 3.15pm. The Dr listened to my problem and agreed to give me a prescription of the medication I required. This was forwarded to the dispensary at Sutton Benger for me to collect. This was ready to be collected within half an hour. Fantastic service all round.
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Karen, Thank you for your wonderful feedback! We are pleased you found the call-back service helpful and that your consultation and prescription were handled smoothly. It is good to hear you had a fantastic experience—we appreciate your support! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
Great information and help provided to me. I felt I was listened to and got the help I needed straight away.
Visited February 2025
Review titled Patford House Partnership
Replied on 21 February 2025
Dear Patient, Thank you for your feedback! We are pleased to hear you felt listened to and received the help you needed promptly. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Service
Rated 4 stars out of 5
by Phil Tabinor - Posted on 05 March 2025
Made my appointment easily on Patches to suit my timing. The doctor was very good at explaining my problem and optional treatment. Thanks
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Phil, Thank you for your feedback! We are pleased to hear the appointment was easy to schedule and that the doctor was able to clearly explain your options. We appreciate your kind words! Best Regards, Julie Taylor - Operations Manager
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Review titled Meh!!
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
I took the call on behalf of my elderly mum, I was not convinced that yhe person was actually "treating" the whole health situation. It was suggested to adjust medication but there is such a fine balance between mums heart and kidney health I wanted a Dr to look at it. Mums home blood pressure readings were high jn the morning after exerting herself getting washed and dressed with a carer, and lower in the afternoon after resting. They failed to take note of this!
Visited February 2025
Review titled Patford House Partnership
Replied on 10 February 2025
Dear Patient, Thank you for your feedback. We understand your concerns about your mum’s care and the importance of carefully managing conditions. If you would like to discuss this further, please do contact us directly so we can review her case in more detail. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Deirdre Price - Posted on 21 February 2025
Had a very positive face to face appointment with the doctor of my choice. The doctor was extremely helpful, taking the time to listen to my concerns, answering all of my queries and suggested a pathway forward which I was very happy with.
Visited February 2025
Review titled Patford House Partnership
Replied on 24 February 2025
Dear Deirdre, Thank you for your positive feedback! We are pleased to hear that you felt listened to and supported during your appointment. It is good to know you left feeling happy with the plan moving forward. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
by Philip Perkins - Posted on 27 February 2025
Dr made me feel very comfortable about my high blood pressure by calling and running through the details.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Philip, Thank you for your feedback! We are pleased to hear that the doctor made you feel comfortable and supported during your consultation. We appreciate you sharing your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely phone call
Rated 5 stars out of 5
by Simon W. - Posted on 03 January 2025
Member of staff phoned me to help me discuss dieting. The conversation was very helpful, the person listened to me and I felt that she understood what I was saying. I took on board everything she said and will hopefully see a difference in the coming months
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Simon, Thank you for your feedback! We are so pleased to hear that the conversation was helpful and that you felt listened to and understood. Best of luck ! Kind Regards, Julie Taylor - Operations Manager