Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Yvonne May - Posted on 16 January 2025
On my visit to Patford House I was very pleased that I was able to get an appointment within a week, I was very satisfied with the treatment I received and the doctor I saw was very thorough thank you
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Yvonne, Thank you for your kind review! We are pleased to hear you were able to get an appointment quickly and that you were satisfied with the treatment and the doctor’s thoroughness. We appreciate your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Donna Whitehead - Posted on 08 January 2025
I experience a phone call from the gp surgery for an illness I have been experiencing I found it very easy to answer all the questions of my symptoms and received great care and advice from the practitioner.
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Donna, Thank you for your feedback! We are pleased to hear that the phone consultation was smooth and that you received great care and advice. We appreciate your trust in our team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
My telephone appointment with a doctor, was within the stated time. I was able to make my health concerns known, and the GP was very understanding and issued the necessary medication. I was very happy with everything.
Visited January 2025
Review titled Patford House Partnership
Replied on 23 January 2025
Dear Patient, Thank you for your lovely feedback. We are pleased to hear your telephone appointment went smoothly, and that you felt listened to and supported by the GP. It is good to know we could address your concerns and appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice…. Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
Very friendly and helpful, see the doctor on time , doctor was very nice easy to understand quick to diagnose…. Very happy with service it was like my old doctors used to be ….so all good 😊
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear that you had a positive experience with the doctor and that the service felt familiar and reassuring. Patient satisfaction means a lot to us, and we are grateful for your trust in our team! Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt action
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2025
Discussed severe hip pain and was referred to X-ray department in Great western hospital in Swindon. I was seen promptly and hospital had all details of referral. All very efficient.
Visited January 2025
Review titled Patford House Partnership
Replied on 27 January 2025
Dear Patient, Thank you for your feedback! We are pleased to hear that your referral was handled smoothly and that your experience at the hospital was efficient. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Never had a problem…..
Rated 5 stars out of 5
by Robin Nichols - Posted on 03 January 2025
Except on one or two occasions (during development of the system) I have never had a problem with any part of the service, which wasn’t resolved quickly and efficiently with a simple telephone call. True to say that I find the NHS website better and easier to use than the Patchs equivalent. Really can’t understand what everyone complains about. Never been easier to get an appointment or other information.
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Robin, Thank you for your thoughtful feedback! We are pleased to hear that your experience has been positive overall, and that any issues were resolved quickly. We appreciate your insight on the NHS website and will keep working to improve our system for ease of use. Thank you for sharing your perspective! Kind Regards, Julie Taylor - Operations Manager
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Review titled Empathetic staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
Telephone consultation on time. It was comprehensive, reassuring and helpful. Also it “ left the door open “ for further consultation if the matter was on going after 5 days. Thank you.
Visited January 2025
Review titled Patford House Partnership
Replied on 08 January 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear the telephone consultation was timely, thorough, and reassuring. It is good that the option for further consultation was offered as well. We appreciate you taking the time to share your experience! Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone Consultation
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2025
I was given a time window to receive a call from the Dr to review my prescription. Basic questions were asked and answered. Prescription renewed. What’s was annoying was, this is third year in a row where I get 1/2 my prescription but have to pay the full price, just because I cannot get my prescription reviewed early!
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Patient, Thank you for sharing your experience. We are sorry to hear about the recurring issue with your prescription. We will take your feedback into consideration and work towards improving the process for you in the future. If you would like to discuss this further, please feel free to get in touch. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great GP!
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Saw GP She took the time to listen to me and not rush me out of the door. A very kind, caring, compassionate and thorough GP. Highly recommend! If only all GP’s were like this.
Visited January 2025
Review titled Patford House Partnership
Replied on 13 January 2025
Dear Patient, Thank you for your wonderful feedback! We are pleased to hear that your GP provided such a compassionate and thorough experience. We really appreciate your recommendation! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service.
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2025
After sending an email to the practice to say that my prescription was finishing but the condition continued, I very promptly received an answer that a telephone consultation would be arranged. It took place the next morning, within the time slot allocated. Very efficient consultation with a positive outcome. Thank you.
Visited January 2025
Review titled Patford House Partnership
Replied on 20 January 2025
Dear Patient, Thank you for sharing your feedback! We are pleased to hear you had a positive experience with your appointment and treatment. Your satisfaction means a lot to us! Kind Regards, Julie Taylor - Operations Manager