Paulsgrove Surgery
194 Allaway Avenue, Paulsgrove, Portsmouth, Hampshire, PO6 4HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2022
I have tried mutliple times to be seen by a doctor but Im always met by the receptionist asking questions that I dont feel comfortable asking. To then be told I have to eing back as all the appointments are gone or to try book online, where the only options are with a hcsw. I don't often ask to see a doctor so when I do, I have tried other avenues first. The lack of appointments are worrying
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 10 October 2022
Thank you for your comments. Our reception team will ask questions that require you to answer, we understand this can be uncomfortable, however this is to enable them to signpost appropriately. We have recently increased the appointments we are offering and patient should be noticing that it is easier.
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Review titled Blood tests
Rated 5 stars out of 5
by Eileen T - Posted on 08 August 2022
Didn’t have to wait very long to be seen.Very welcoming nurse friend and professional made me feel at ease .
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 09 August 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Rachel H - Posted on 15 August 2022
Was feeling very poorly and the gp I saw listened to what I was saying and gave me medication for my bad migraines
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 22 August 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
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Review titled Doctor’s appointment
Rated 5 stars out of 5
by Marilyn S - Posted on 02 August 2022
Very satisfactory appointment, involving examination, for which the doctor brought in a chaperone. Very reassuring, as I hadn’t asked. He was thorough, kind and gentle and had suggested follow up from hospital. Also, telephoned to check how I was after a week. Couldn’t ask for anything more. A wonderful, caring doctor.
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 04 August 2022
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
My appointment was for a blood test, which the nurse performed efficiently. there was a requirement for add on information (blood pressure, weight, etc. ) all dealt with in a friendly and professional manor.
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 04 August 2022
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
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Review titled Blood Test
Rated 5 stars out of 5
by Kevin G - Posted on 16 August 2022
I was requested to get two BP checks using the in-house machine in the waiting area, prior to seeing the clinician. Both were erroneous and were discarded by the clinician, who used a manual BP tester to obtain an accurate reading. My appointment was on-time and the clinician was very efficient.
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 22 August 2022
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
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Review titled An appointment for the Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2022
Hi Recently popped in just to see the Nurse, easy to find and very pleasant people on site with good advice Thank you
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 09 August 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Not the best experience
Rated 3 stars out of 5
by Anonymous - Posted on 11 August 2022
I booked my appt online for a blood test and turned up to my appt to be told I got the wrong day. The receptionist wasn’t overly friendly but polite. She asked the nurse if she could squeeze me in after her next appt, as my bloods literally take 3 minutes as I had the form ready, but she said no it was her tea break. The hospital needed the bloods a couple of days later and I couldn’t get another appt until after the hospital needed them but they didn’t care. I had already travelled 15 minutes to get there with a baby and they couldn’t even just give me 3 minutes. The receptionist told me to drive to cosham and ask them if they could do it there, which I was not going to do as I know it would have been a no!! Pretty poor to be honest.
Visited August 2022
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Review titled Paulsgrove Surgery
Replied on 10 October 2022
Thank you for your feedback. When you attend at the wrong date or time, we will see if their is any availability, however please understand that a blood test itself may only take a few minutes, but the necessary notes and paperwork also take time and if the clinic is fully booked we would not be able to fit you in.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2022
Have had to visit twice in the space of a week. First time was an emergency appointment and I cannot fault the standard of care I received. The second appointment was for a booked blood test. It was the hottest day of the year and wasn’t such a positive experience. The surgery was extremely hot, with very little ventilation from the windows and no fans. It was very uncomfortable, especially as the surgery still requires the wearing of masks. My appointment was almost 10 mins late which made it slightly more unbearable. On both occasions, the receptionist and medical team were faultless. Very welcoming, caring and compassionate. I definitely prefer this surgery to Cosham
Visited July 2022
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Review titled Paulsgrove Surgery
Replied on 26 July 2022
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 3 stars out of 5
by Clifford H - Posted on 28 July 2022
After achieving a telephone consultation and physio appointment the meeting/consultation was fine. I now need a follow up meeting to discuss my x ray results and the way forward to reduce pain and increase mobility. So it's back to the phone at 10 AM or internet at 7PM - (refer below).
Visited July 2022
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Review titled Paulsgrove Surgery
Replied on 06 August 2022
thank you for your feedback and we are pleased your consultation & physio appointments went well. x-ray results are available for you to view on systmonline, and requests to discuss can be made via routine appointments or eConsult.
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