Peverell Park Surgery
The Stables, 162 Outland Road, Plymouth, Devon, PL2 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Binisha Augustine - Posted on 17 November 2023
Very good service, quick response from the practice, friendly as well as professional staff, always recommend this GP
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
Easy to do online consultation. Doctor call on time. Bloods requested & appt organised at that time. Bloods done, 24 hour wait, doctor call back. So efficient, so friendly - great job
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Efficient practice
Rated 5 stars out of 5
by Marg - Posted on 26 November 2023
I attended a GP appointment at the insistence of the GP and was sent to hospital where I was found to have 2 serious infections of the blood. Her prompt action may have me prevented my getting sepsis!
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Superb Service
Rated 5 stars out of 5
by Clive Jones - Posted on 14 November 2023
Was seen promptly, referrals were amazing quick and all the time I was contacted to make sure my health was ok.
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Wonderful practise
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My doctor acted in a very professional way and he was very pleasant, it is a wonderful doctors surgery, everyone in the surgery are very kind caring
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Appreciation
Rated 5 stars out of 5
by Elaine - Posted on 21 January 2024
I am a repeat prescriber of Atorvastatin tablets 20mg for cholesterol since 2021. All staffs at the medical team are very friendly and caring. Besides, the doctors on the whole are very efficient and professional. Two weeks ago, I was arranged with an X-ray done on my lumber spine at a designated hospital due to my persistent and increasing pain from sciatica. I am now waiting for a revisit once the X-ray result is sent to the doctor for a follow-up treatment. Thank you.
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled This is an excellent practice.
Rated 5 stars out of 5
by Mike - Posted on 25 November 2023
It has always been very good and I have said so to others who complain about theirs. When we have really needed their help, over a non life threatening matter, they have always been very responsive, quite often phoning back within the hour and getting us in if necessary. The doctors have always been very good and the other staff equally so. I sometimes find their web page a little complicated, particularly if you are not good at computers, there is lots of steering people to non face to face consultations, which I suppose is a post pandemic change, that for many is a good thing. There are days when you may feel unwell and don’t feel like going out in the cold and wet, maybe by bus, where a video or phone call is just what you want. However, it is important to keep face to face consultations going and they do here. The place is always clean and well looked after. A good practice by any standards.
Visited November 2023
Peverell Park Surgery has not yet replied.
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Review titled Doctors excellent
Rated 4 stars out of 5
by Mary - Posted on 07 October 2023
Good service from doctor - difficulty getting appointments thro reception, referred to hospital for diagnosis promptly
Visited October 2023
Peverell Park Surgery has not yet replied.
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Review titled Friendly Practitioners
Rated 5 stars out of 5
by Sharyn Osborne - Posted on 19 October 2023
I have had a phone consultation and appointment at the surgery and was treated with civility and given helpful advice.
Visited October 2023
Peverell Park Surgery has not yet replied.
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Review titled no online consultations
Rated 3 stars out of 5
by Barry Cumbers - Posted on 12 October 2023
Trying all week to request an online consultation for my wife to obtain a referral to get hearing test, only to be told by system that it is unavailable due to staff shortages. Surely the fact that is online means that this can be done as staff have freer time or out of hours. This surgery seems to use any excuse to not deal with patients either face to face or online and have their online system set up in such a way as to be next to useless, by disabling the appointments and leave a message for GP sections. Now the online consultations is out of action and you cannot get a non urgent onsultation at all. The problem may not be urgent, but that does not mean the patient does not get frustrated trying to do something online which could be dealt with by a face to face or telephone appointment by receptionists passing a message or putting an on screen in house message on GP screen. Since the introduction of the system there is less and less ability to deal with your GP other than as a faceless entity. Next stage will be a docbot AI system leaving the GPs to work from home.
Visited October 2023
Review titled Peverell Park Surgery
Replied on 17 October 2023
Dear Mr Cumbers I am sorry to hear that you have had difficulty accessing our service, last week was particularly difficult due to clinical staff having Covid and being off work, along with a Devon wide computer system failure completely out of our hands. We tried very hard all week to catch up on cancelled appointments and the backlog caused by the Devon outage. We did do as you suggest, our team worked many hours outside of contract hours to ensure that we continued to provide a safe care to our patients. I am sorry your request regarding a referral for a hearing test was not answered in our usual timely manner, we had to prioritise how to provide safe care for urgent need during this period of time. We will try harder in future.