ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about ROBY MEDICAL CENTRE.
Reviews
-
Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Amazing care on all levels, receptionists completed my son's medication requests in a timely and polite manner. The GP reviewed all my bloods and commenced me on the right medicication.the practice nurse ANP is so knowledgeable and experience. After 2 months with my previous practice, numerous hospital admission, she has made me breath again normally. No issues getting apptointments which is half the stress eleviated then to be greeted by caring people. Amazing and well done from and experienced nurse who understands pressures and still recieved top class treatment.
Visited December 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to provide feedback on your experience, we are so pleased to hear we have been able to help you and support you with improving your health. We are working hard to ensure we can continue to provide patients with an appointment in timely manner and remove the barriers to accessing care. Kind regards, Erika Howell Managing Partner
-
Review titled Friendly staff
Rated 5 stars out of 5
by Suk Fong - Posted on 22 November 2023
First, when I approached the reception, I arrived a bit early, the receptionist checked my name and asked me to take a seat waiting for calling by nurse. She was polite, friendly and had a smiling face. Not waiting too long, less than 5 minutes, I was called by nurse to have health check. It was earlier than originally scheduled appointment. I could have the check earlier. The nurse asked me about my health condition and life style thoroughly. She was very nice. Sometimes I didn’t catch her question and she was willing to repeat the question so that I could understand everything she said. She also explained to me that I can seek help by calling the surgery in case of need. The whole process had been very smooth. I would like to thank her for the health check.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Suk, Thank you for providing feedback on your experience, we are pleased to hear you had a positive experience for your health check. Please do let us know if you require any further support. Kind regards, Erika Howell Managing Partner
-
Review titled Professional, kind and thorough.
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I attended for covid jab, everything explained very clearly. Also ensured I was up to date with BP checks and Asthma reviews. Making further appointments were required. Very caring and approachable nurse.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to provide back on your experience, we are pleased to hear we exceeded your expectations. Kind regards, Erika Howell Managing Partner
-
Review titled Fantastic service
Rated 5 stars out of 5
by Victoria Taberner - Posted on 24 November 2023
Reception staff are amazing, very helpful, very friendly and caring. Doctor is the same can not fault the service.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Victoria, Thank you for providing feedback on your experience, your feedback will be shared with the reception and clinical teams Kind regards Erika Howell Managing Partner
-
Review titled Great practice
Rated 5 stars out of 5
by Agnes Jones - Posted on 26 October 2023
On visiting my new doctor’s surgery enquiring about blood tests I had done. I was given the results of my test with a wonderful greeting from the staff who advised me the results I was waiting for. Staff are always so friendly and compassionate in all they do.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Agnes, Thank you for your kind comment and noting the positive attitudes and warm and caring nature of the administration staff. Kind regards, Erika Howell Managing Partner
-
Review titled Great Practice
Rated 5 stars out of 5
by Michelle - Posted on 25 October 2023
I have only been with this Practice for around 3 months and each time I have rang with an enquiry or to order a prescription, I have been treated with the upmost respect from any receptionist that answers the phone. They don't fob you off or ask you any very personal information on the phone, if they can't solve what you need straight away they will always get back to you on the same day to answer your enquiry. The only down fall I have found is.....I never joined this Practice years ago. Thank you to all of you for your continued service to an absolutely fabulous Practice. Keep up your excellent work.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Michelle, Thank you for taking the time to provide feedback to the practice, we are pleased you have had such a positive welcome as a new patient. Please do let us know if we can offer you any support. Kind regards, Erika Howell Managing Partner
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Keith Hawkins - Posted on 18 October 2023
Went for covid and flu vaccines, I had easily got an appointment when it was convenient for me. There was no wait, in fact I was seen early and the jab was painless.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Keith, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
-
Review titled amazing
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
all staff amazing helpful understanding and nothing is a problem was not able to get appointments at my old practice but always get seen when needed.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 16 October 2023
Dear Patient, Thank you for taking the time to share your positive experience, we have seen an increase in new patients registering recently and had lots of positive feedback about how quickly they can access appointments, we are pleased to be able to support our patients. Kind regards, Erika Howell Managing Partner
-
Review titled Excellent service
Rated 5 stars out of 5
by Ann - Posted on 18 October 2023
Spoke to the surgery about a problem with prescription availability at pharmacy and the practice reviewed and changed medication swiftly - thank you.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Ann, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
-
Review titled Excellent GP surgery
Rated 5 stars out of 5
by Brenda Hawkins - Posted on 18 October 2023
Attended for my covid/flu jab. Appt was on time. Staff member was very helpful and explained all about the procedure
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Brenda, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner