Royal Arsenal Medical Centre
21 Arsenal Way, Plumstead, London, SE18 6TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very bad practice
Rated 1 star out of 5
by mrs sharon maurice - Posted on 17 May 2023
doctor very incapable had a telephone call regarding mental health my husband went to get my prescription today 17/5/23 not ready the doctor also told me to ring up oxleas myself that is the doctors job to refer this place needs sorting rapid
Visited May 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Diabetes review
Rated 3 stars out of 5
by Jane Pawley - Posted on 23 March 2023
I recently attended the surgery for a yearly diabetic review and was treated in a friendly and professional manner. However the text I received inviting me to this review stated that if I didn’t attend I would be struck off the practice list. I always attend this review and this threat seems quite unusual. Also please update the staff list . No doctors nurses or health assistants are now listed on the website. Thanks
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Take long time to answer phone
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
Phoned at 8am this morning was 2nd in line then 1st then waited for 35 minutes eventually someone answered told cant see doctor he will phoned this afternoon surely as I was 2nd in-line I would get a call in the morning after waiting that long
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Econsult hours are inconsistent
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
I have an important health matter and this GP's econsult hours are never the same and are narrow in availability. It was bad enough when the centre only took questions between 8-10 (difficult availability for working people), but this morning I went on at 8:44 and the centre was not taking any econsult questions. It's hard to get answers when you contact via phone as the GPs are spotty in replying. It's difficult to get timely appointments as well. All of these situations could put someone's life in danger.
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Confusing duplication. Reception staff not very tuned in. Very patronising . Being asked to arrange appointments for a service I was told no longer existed . Wing told if I did not arrange appointments they wanted that I would be taken off the service list. As an educated intelligent woman I found this beyond shocking. Since when do staff treat customers like this. Since when do staff dictate to me what I should and should not have and when. My body. My decision as to what I do and do not have . This I found beyond distressing
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Getting an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2023
After re-dialling 6 times as too many people in the queue to connect at 8am, waited an hour to get through to make appointment. Reception informed me no slots with any doctor so outsourced appointment to the Hub for an anytime 9-12 call back. Had phone with me all day, received no call. Rang surgery at 1pm to find out that "I had been called but phone was unavailable". Told RA Medical Centre can't contact to resolve, would have to wait and call again 9am next day or wait until Sat for appointment at the surgery. Leaving this here out of pure frustration at the appointment system here, if I was not so local I would go anywhere else. Not the first or last issue I have had and not just on this matter. Patient choices, you have one, go elsewhere!
Visited February 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Don't read patient notes
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I had a doctor there tell me that she did not know why I had come to see her even thought I put everything on an econsult. I am diabetic and the doctors don't even bother to read my notes and I had to explain everything all over again. Also, I was meant to see the diabetic nurse, but when I had my appointment, the nurse was a different one and again they did not read my notes and I had to explain everything again. It's really frustrating and dangerous when the GP does not even read the patient notes.
Visited February 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled There is no service provision or support available
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
We were told a prescription would be ready for collection at our pharmacy and if there was to be a problem we would be contacted. We weren't. It had been rejected. No one had called. This left my family member distressed and without the prescription they needed. The website is hopeless. eConsult is only available between 8.00-10.00 am. This is not proper service provision. We are left not knowing when or how we can get this resolved. How are people supposed to access the services, medication and care they need?
Visited January 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled No appointments now no econsult
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
I have come to accept that there is no point in telephoning the surgery for an appointment, so use the econsult service. But, today however I have come to learn that the econsult service is now only available between 8-10am - why? People who work have to complete the econsult in their lunchtime, not in work time. People need to speak to a doctor on non-urgent but important issues, but we are blocked at every turn (not that it is any better, if it is urgent). These times are equally not convenient for people who need to get relatives/carers to complete econsults on their behalf. Yet another decline in service offered.
Visited January 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Appointment system
Rated 2 stars out of 5
by John Kelly - Posted on 13 January 2023
The pharmacist adjacent to the practice advised me to make a GP appointment for a review before my next repeat prescription. I went to surgery reception to make sure I have that review in good time. I was told by receptionist there were no advance appointments available and to try the next day. I telephoned this same week and was told that there was no such thing as advance appointments and that I should call Monday 8am to make a 'same day appointment'. I explained did not want it that day and will settle for a few weeks ahead. The telephonist/receptionist quickly cut me off when I queried that system "I've just told you sir..." in a dismissive tone was the response. When I asked for the practice manager to call me to discuss she sounded impatient and when I questioned her attitude she hung up.
Visited January 2023
Royal Arsenal Medical Centre has not yet replied.