Royal Arsenal Medical Centre
21 Arsenal Way, Plumstead, London, SE18 6TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shoddy Service
Rated 2 stars out of 5
by Hugh - Posted on 08 December 2023
My wife Joyce had a telephone appointment today 8/12 betweem 10 and 12. This was obtained after a waiting perood of nearly two eeek. We eagerly awaited the call. As there was no call we phoned the surgery at11.56. The doctor too had phoned about the same time. As the phone was engaged, he immediately texted to say we were not available. Surely,he should have tried a few minutes later. Now we have to book again, another long wait. Musn't treet a patient in this callous manner.
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 11 December 2023
Dear Hugh, We are sorry to hear about the inconvenience you and your wife, Joyce, experienced during the telephone appointment on 8/12. We understand the frustration and disappointment this situation has caused. We understand your concern about the doctor not trying again a few minutes later. We will share your feedback with our team to ensure that we are more proactive in reaching out to patients, especially when there are connectivity issues. Sincerely, Royal Arsenal Medical Centre
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Review titled Lovely doctor
Rated 5 stars out of 5
by Jenna Amber - Posted on 28 December 2023
The doctor I see today was so kind and understanding, very helpful, I would like to see this doctor again ….
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 17 January 2024
Dear Mrs Amber Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your visit with the Doctor was a positive one and that you found them to be kind. Your feedback has been shared with the Doctor. Best Regards, Royal Arsenal Medical Centre
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Review titled A positive experience
Rated 5 stars out of 5
by Lorraine - Posted on 11 December 2023
I called earlier today and secured an appointment with a doctor at 4pm today who was exceptionally helpful and even provided me with my flu jab during same visit. It was genuinely a pleasant experience
Visited December 2023
Review titled Royal Arsenal Medical Centre
Replied on 17 January 2024
Dear Ms Lorraine Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your appointment with Doctor was not only helpful but also a pleasant one. We're glad we could accommodate your needs and provide the flu jab during the same visit. Your feedback has been shared with the Doctor. Best Regards, Royal Arsenal Medical Centre
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Review titled Virtually inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
Not only is it impossible to telephone to get an appointment - even the online e-consult is only available at restricted times in the morning - why make the service so inaccessible? It does put you off trying to make an appointment which I am sure longer term does not make sense for the NHS. Have now changed surgery. I would rather travel further to a more accessible centre.
Visited September 2023
Review titled Royal Arsenal Medical Centre
Replied on 26 September 2023
Thank you so much for taking the time to share your experience with us. We apologise for the difficulty you experienced when trying to make an appointment.
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Review titled kind staff dradful management sysyems
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
A doctorsPractice is supposed to exist for the aid and wellbeing of the patient. The service at the Royal Arsenal could be called laughable, if it was not so serious.The only way to get an appointment is to call at 08.00 am along with everyone else.Just try and see if you get through. Maybe go there at 0800 am and line with everyone else...the sick and the desperate. Do they not realise the anxiety and distress they are causing to people after help. Avoid this place please.....e consult is not accepted...their website says please do not visit the Practice. I could go on, but whats the point...they know full well what distree they cause to people desperate for help
Visited July 2023
Review titled Royal Arsenal Medical Centre
Replied on 18 July 2023
We apologize for the difficulties you've encountered in accessing GP appointments at Royal Arsenal Medical Centre. We understand that there are certain times of the day, such as 8am, when we experience a higher volume of calls, which may contribute to the challenges you've faced. Have you attempted to utilize online access or the NHS app? These platforms provide access to our pre-bookable appointments, which are available Monday to Friday, starting at 8:00 AM. You may have read some historical covid-19 information from March 2020 advising patients not to visit the practice unless they have been invited. This information was displayed on our homepage, but we have taken the necessary steps to remove it. Yours Sincerely Royal Arsenal Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
Having been a patient at this practice for several years, I continue to be delighted with the care I receive. Throughout this time, I have consulted with various doctors, and I am consistently impressed by the promptness and efficiency of their service. I acknowledge that reaching the practice by phone can sometimes lead to prolonged wait times, which can be frustrating and concerning, particularly in urgent situations when an appointment is needed. Despite this issue, I can confidently say that my overall experiences at this practice have been positive, and I am satisfied with the level of care I have received.
Visited June 2023
Review titled Royal Arsenal Medical Centre
Replied on 31 July 2023
Thank you so much for sharing your feedback. We truly appreciate your loyalty as a patient and are delighted to know that you have been pleased with the care you've received from our various doctors over the years. We understand that the wait times on the phone can be frustrating, and we apologize for any inconvenience this may have caused you. We are actively working on improving our phone system to reduce wait times and enhance our overall communication efficiency. Best Regards Royal Arsenal Medical Centre
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Review titled Impossible to see a doctor
Rated 1 star out of 5
by Anthony Richards - Posted on 23 May 2023
Don't bother to register with this practice, when you need to consult a doctor it is virtually impossible to get an appointment or a review online through the eConsult facility. Too many patients + not enough staff = go somewhere else
Visited May 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled very bad practice
Rated 1 star out of 5
by mrs sharon maurice - Posted on 17 May 2023
doctor very incapable had a telephone call regarding mental health my husband went to get my prescription today 17/5/23 not ready the doctor also told me to ring up oxleas myself that is the doctors job to refer this place needs sorting rapid
Visited May 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Diabetes review
Rated 3 stars out of 5
by Jane Pawley - Posted on 23 March 2023
I recently attended the surgery for a yearly diabetic review and was treated in a friendly and professional manner. However the text I received inviting me to this review stated that if I didn’t attend I would be struck off the practice list. I always attend this review and this threat seems quite unusual. Also please update the staff list . No doctors nurses or health assistants are now listed on the website. Thanks
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.
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Review titled Take long time to answer phone
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
Phoned at 8am this morning was 2nd in line then 1st then waited for 35 minutes eventually someone answered told cant see doctor he will phoned this afternoon surely as I was 2nd in-line I would get a call in the morning after waiting that long
Visited March 2023
Royal Arsenal Medical Centre has not yet replied.