Salisbury Medical Practice
Fisherton House, Fountain Way, Salisbury, Wiltshire, SP2 7FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nothing is too much trouble
Rated 5 stars out of 5
by Mr A Lucas - Posted on 03 November 2022
I was reluctant to contact the surgery only because they are so thorough and considerate that I didn't want to add to their burden. They couldn't have made me feel more like my health was their prime concern. I was contacted by an extremely pleasant Dr on the same day. He managed to allay anxieties and effectively diagnose and prescribe over the phone. What a service, I couldn't ask for more! I honestly don't know how they manage to maintain service at this level and consider myself very lucky to be on their books. This isn't the NHS I recognise from media reports.
Visited November 2022
Salisbury Medical Practice has not yet replied.
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Review titled Unable to help, when the practice caused the problem
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2022
The practice have lost part of my medical records which leaves me unable to work. This could have been resolved by a simple blood test but they would not allow me to speak to a doctor for over a week and half - in the meantime I am unable to work as I cannot provide proof of all my vacinations. They could not bend the rules on same day telephone consultations as this was not a medical emergency despite the fact that the practice has lost the information which has now not allowed me to work for the NHS. Totally inflexible and uncaring about my financial circumstances which has been caused by them. The poor person on the phone was forced to be 'patronising saying the understood my frustration but there was nothing they could do to help'. Do not use this practice unless you can tick a box on a form. There is no account for personal circumstances. I have worked for the NHS for 22 years and am now not able to work due to their attitude to a problem they created.
Visited November 2022
Salisbury Medical Practice has not yet replied.
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Review titled Efficient, Caring and professional GP
Rated 5 stars out of 5
by Rhys - Posted on 01 November 2022
It really is a fantastic GP, well organised and caring, they always get you the help you need. You feel fear from all the cuts to the NHS, I’ve witnessed first hand the ambulance shortage and it was terrifying. But this practice is a real port in the storm. They take care of long term conditions, short term illness and mental health with the same sense of urgency and care. You just feel like they have your back and will keep you safe as the country goes mental. Reception staff who a traditionally monsters at doctors are actually really nice, hear you out and treat you with dignity. I’d be proud to work there. Thank you.
Visited November 2022
Salisbury Medical Practice has not yet replied.
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Review titled Caring treatment
Rated 5 stars out of 5
by Steph - Posted on 10 November 2022
I had been suffering with joint pain for a while - after a consultation a few months ago I had booked in for the recommended treatment yesterday. The treatment was given promptly - seen on time for my appointment - caring staff - good advice. Have never had a problem getting an appointment here, even when the phone lines have been busy - sometimes just a bit of a wait for someone to answer but that’s to be expected. Staff always willing to listen and advise. Great practice.
Visited November 2022
Salisbury Medical Practice has not yet replied.
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Review titled Many years of great service
Rated 5 stars out of 5
by Glenys Waite - Posted on 11 November 2022
I have been a patient of Salisbury medical practice for forty years and it has never failed to serve myself and my family well. The telephone triage system is an ideal way of rapid GP contact for more urgent problems and has always resulted in either a prompt often same day face to face appointment or prescription sent to the pharmacy. The medical and administrative staff are always friendly and helpful. To quote an elderly relative that I took for a recent appointment ' I couldn't have a better GP, we are so fortunate ' .
Visited November 2022
Salisbury Medical Practice has not yet replied.
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Review titled Efficient
Rated 5 stars out of 5
by Sarah McKerlie - Posted on 19 October 2022
Had flu jab on 8th October. In and out in 5 mins. Brilliant service. Please bring back online booking, using the phone is a nightmare .
Visited October 2022
Salisbury Medical Practice has not yet replied.
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Review titled Consistently good care
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
The care our family have received this year has been fantastic on every contact. It might take a while to get through on the phone but once you speak to someone they have always been kind, caring and understanding. The receptionist on multiple occasions have gone above and beyond to help. When the doctor has phoned to assess they have been sympathetic, knowledgeable and supportive. They have also offered timely face to face appointments within the hour where needed. I have felt a partner in both my care and that of my child who has had his care escalated to hospital appropriately when we had exhausted our normal care plan. I feel lucky to have such a supportive GP practice
Visited October 2022
Salisbury Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Very knowledgeable and good doctors. However, the waiting time to have a call answered is an average of 40 mins. I wish they would bring back the website service they had before. It can also be very frustrating to deal with the receptionists as they are expected to deal with a huge amount, and don't have the time or sometimes skills to deal with your enquiry. It's a mixed bag, but overall it's a good practice and the staff do their best under huge pressure.
Visited October 2022
Salisbury Medical Practice has not yet replied.
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Review titled Flu Jab
Rated 5 stars out of 5
by Anthony Lines - Posted on 23 October 2022
Arrived at 0855 for a 0900 appointment, queued behind a dozen others and was met with a smile, had the jab and left the surgery at 0859. Excellent organization and super friendly service. Note to Practice Manager: Staff require copious supplies of chocolate biscuits to maintain energy levels and friendly smiles.
Visited October 2022
Salisbury Medical Practice has not yet replied.
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Review titled Fantastic and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
I recently visited for the annual flu jab and found all staff incredibly helpful and friendly. The receptionist was really nice when I initially needed to change my appointment time and worked really hard to find something suitable. The nurse who administered my flu jab was calm, friendly and so quick that I didn’t feel the needle at all. The whole experience was was really good and I have nothing but praise for the whole surgery. They all work incredibly hard and are sensitive and supportive when you are not necessarily feeling your best.
Visited October 2022
Salisbury Medical Practice has not yet replied.