Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great teamwork and client care
Rated 5 stars out of 5
by brian daly - Posted on 02 August 2023
Used the triage service for the first twice before and after weekend, excellent response time and appointment secured on both occassions
Visited July 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Brian Thank you for taking the time to leave us a review, it is much appreciated. I'm very pleased to hear you have tried our new total triage process and have found the process to be a positive one! Kind regards. Donna Site Manager
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Review titled Fantastic appointment
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
An extremely caring and kind nurse performed my smear. Brilliant explanations and done very quickly without any discomfort. The best I've had and I very much hope to have the same nurse next time.
Visited July 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Patient I am pleased to hear that your experience at your appointment was a positive one. Thank you for taking the time to leave a review, its much appreciated! Kind regards. Donna Site Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Mary McNabb - Posted on 25 July 2023
Saw a lovely nurse yesterday afternoon. Would like to thank her. Don’t think I can mention her name though. My appointment was 24 July at 3pm
Visited July 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Mary, Thank you for leaving us a review, I have sent your feedback to the nurse you are referring to. Kind regards. Donna Site Manager
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Review titled Very good
Rated 5 stars out of 5
by David john tilley - Posted on 11 July 2023
Very nice staff very polite and helpful nice clean practice easy parking equipped for all needs toilets very equipped bus stop out side
Visited July 2023
Review titled Stourport Medical Centre
Replied on 21 July 2023
Dear David Thank you for leaving us a review. I am pleased to hear you are happy with our facilities and the care we provide. Your comments will be shared with the team. Kind regards. Donna Site Manager
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Review titled Good diabetic review
Rated 4 stars out of 5
by Nicola Mann - Posted on 08 July 2023
My review with the HCA was very informative and had discussions that I had never had over the last 2 years since being diabetic. The HCA was very knowledgeable, caring and compassionate.
Visited July 2023
Review titled Stourport Medical Centre
Replied on 09 July 2023
Dear Nicola Thank you for taking the time to leave us a review, its great to hear that you have had such a positive experience here at Stourport Medical Centre. I will share your feedback with staff. Kind regards. Donna Site Manager
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Review titled Very excellent practice!
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
Communications with this practice and my registered GP are excellent. I am extremely pleased with the service that I and my family receive from this unique medical practice. We receive 5 star treatment. Thank you very much to everyone in the practice!
Visited July 2023
Review titled Stourport Medical Centre
Replied on 21 July 2023
Dear Patient, Thank you so much for taking the time to leave us a review. I am so pleased to hear that you have had a great service here at SMC and you are happy with the care we have provided. We always try to communicate as best as can, so its good to hear you are happy. I will share this with all staff - thank you! Donna Site Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Deborah Phillips - Posted on 26 July 2023
Made me feel very comfortable Ammazing staff Highly recommended Would definitely recommend too others Was very anxious about my appointment but was made too feel very relaxed about it
Visited July 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Deborah Thank you for leaving us a review, I am so pleased you were made to feel at ease at your recent appointment. I will share your feedback with staff. Thank you. Donna Site Manager
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Review titled Sensitive and Supportive Service
Rated 5 stars out of 5
by Robert James Evans - Posted on 31 August 2023
In the past ten years I have struggled with anxiety and depression. I was med-free for most of the past year, but I hit a very difficult patch last month. As usual, I wasn't entirely sure why I was feeling so low (it always takes a while for the penny to drop, for some reason). I eventually realised that I would need some help, so I contacted Stourport Medical Centre. It was the second time I have used the triage system (I used it a couple of months previously for back pain issues). On both occasions it has worked extremely well: I find typing my symptoms on the screen a much less stressful experience than waiting in a phone queue. I have always been dealt with very quickly, but on the second occasion it was quite remarkable - I received a call back within minutes. I was in some distress, but my call was handled with the utmost care and consideration. The situation was resolved quickly and kindly, and I was able to pick up a new prescription that same afternoon. I will always be grateful for the practical support and human kindness I received that day. I feel my experience benefited from two key factors: a well thought out system that enables service users to access the care they need with minimum hassle, plus the attentive and sensitive response from the practice nurse. Thank you for this, I am truly grateful.
Visited July 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Robert, Thank you for taking the time to leave a review. I'm sorry to read you have been through a difficult time, but wonderful to hear you have been happy with the care we have provided to you. Thank you for your positive feedback about our triage system. Kind regards. Donna Site Manager
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Review titled Caring and empathetic staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I had a routine cervical smear appointment with the nurse, she was amazing, very empathetic and understanding. Thank you
Visited June 2023
Review titled Stourport Medical Centre
Replied on 12 June 2023
Dear Patient, Thank you for taking the time to leave us a review, it is much appreciated. I'm glad you had a good experience in surgery. Kind regards. Donna Site Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by jennifer morrey - Posted on 02 June 2023
Was waiting for a letter to arrive at gynaecology letter to be added to the system and the surgery called as soon as it had been added and made my next appointment.
Visited June 2023
Review titled Stourport Medical Centre
Replied on 06 June 2023
Dear Jennifer Thanks for taking the time to leave us a review. I am pleased to hear you have been happy with your experience here at SMC. Donna Site Manager