Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb service
Rated 5 stars out of 5
by Greg - Posted on 24 June 2023
Very efficient & friendly service. Listened carefully to my concerns, resulting in a follow up appointment with a specialist to help diagnose the root cause of my condition. Was kept informed of the actions being taken via a text from the surgery, received within 30 mins of my visit. First class service
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Providing an efficient and friendly service, as well as ensuring patients feel heard and informed, is always our top priority. We're glad we could assist you.
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Review titled Good experience but much to far away.
Rated 3 stars out of 5
by Marcus Kirschner - Posted on 30 June 2023
Probably the most extensive conversation I have ever had with a doctor. The doctor gave me lots of opportunities to ask questions and gave suitable responses. The only negative was it was almost a 20 mile round trip, when there are surgeries much closer.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your feedback! We're glad to hear that you had an extensive and informative conversation with our doctor. We understand that the distance can be a drawback, and we appreciate your input. Many thanks, Julie Taylor - Operations Manager
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Review titled Lovely practise
Rated 5 stars out of 5
by Donna Simms - Posted on 10 June 2023
Very welcoming and even though the nurse was behind I didn’t feel rushed. I’ve never been to that practice before and it did take me half hour to get there when normally it would tame 10 minutes, I wouldn’t hesitate to go back as it was a lovely welcoming place to go.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for sharing your experience with us! We're delighted to hear that you found our practice welcoming and didn't feel rushed, despite the slight delay. We apologise for any inconvenience caused by the longer commute this time, and we truly appreciate your understanding. Kind regards Julie Taylor, Operations Manager
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Review titled Generally unsatisfactory
Rated 3 stars out of 5
by Diana Wright - Posted on 23 June 2023
This consultation was the best I have had at this practice since the merger with Beversbrook. I felt listened to and reassured. It is the first time I have been able to make an appointment without a huge fight.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your kind words! We're very happy to hear that you had a positive experience during your consultation with us. Our goal is to provide excellent care and ensure that every patient feels heard and reassured. We're working hard to make the appointment process as smooth as possible for you.
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Review titled Getting an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 16 June 2023
Trying to get an appointment was difficult. System needs changing. Phone back is not always convenient. Waited 1 1/2 hours on phone in a queue, then told someone would ring me with an appointment. It would have been good to be given an appointment at that time. Didn’t realise that I wouldn’t get a phone call to book within 24 hours. Took 2 weeks to being given appointment which was on the phone, then had to wait 2 weeks for face to face appointment. Doctor was attentive and listened to my concerns. Suggested medication I can take. Reassured me.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for sharing your feedback about your experience with our appointment scheduling process. We apologise for any inconvenience you faced during this process. Your feedback is essential in helping us improve our services. We acknowledge the frustration caused by the wait times on the phone, and we are always reviewing our systems to make it more user-friendly and efficient. We appreciate your patience during the wait for your appointment, and we are glad to hear that once you saw the doctor, you had a positive experience. Your health is our priority, and we are here to provide the best care possible. Many thanks, Julie Taylor - Operations Manager
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Review titled Friendly And Helpful
Rated 4 stars out of 5
by Richard - Posted on 14 June 2023
Whenever I have called in at Sutton Benger Surgery, the staff have never failed to be polite, friendly and upbeat. I have been given due attention in an easy going and helpful way. If there is an area for improvement, it is the access to see a GP. Whether I telephone, message or call in, the result is that I have to await a text message informing me of the date, time and location of the appointment. There is no choice about this and when I have asked for the option to vary the timing, I am told the only option available to me is to cancel the appointment. This would leave me having to start the whole process again, which has taken 24 days in the past. The only other organisation that seems to adopt this approach are the Law Courts. Please can some flexibility be made available?
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words about our staff and their polite, friendly, and upbeat approach. Providing a positive and supportive experience for our patients is a top priority. We understand your concerns about the appointment scheduling process, specifically the lack of flexibility in selecting appointment times. Your feedback is valuable to us, and we are actively working on improving this aspect of our service. We apologise for any inconvenience you've experienced in the past. Your input helps us make necessary adjustments, and we are committed to enhancing our services to better serve you and our community. Thank you for choosing Sutton Benger Surgery for your healthcare needs, and please feel free to reach out if you have any further suggestions or concerns. Kind regards Julie Taylor, Operations Manager
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Review titled Still short of perfect!
Rated 3 stars out of 5
by Helen Watts - Posted on 10 June 2023
Attended medication review as requested by surgery (2 months late). Receptionist polite and Nurse friendly and professional, so overall a good experience. Ruined by a text chastising me for Not attending and a warning, followed a few minutes later with an apology. Thanks for the apology but this mishap should Not have happened. Human error I'm afraid, someone forgot to mark my attendance and the computer responded as only computers do. Overall getting better, still annoyed at the short sightedness of not making a fuller, better use of Sutton Benger surgery. And where are all my Sutton Benger Dr's and Receptionists of old?
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your feedback. We apologise for the text message mishap and any inconvenience it may have caused. We appreciate your understanding and will work to improve our processes. Your input helps us make necessary changes to provide the best care possible. We value your loyalty to Sutton Benger surgery and acknowledge your concerns about staff changes. We'll strive to continue improving our services. Kind Regards, Julie Taylor - Operations Manager
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
Wanted a second opinion with my health issues and the doctor this time and first time did not do any test just what they think and what a computer says, I am in pain daily for years now and had enough of this surgery not listening to me I got issues which keeps me awake at night doctors eint listen
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
We are very sorry to hear about your frustrating experiences with our healthcare team. Your concerns are important to us, and we deeply regret any inconvenience you've faced. We value your feedback and take it seriously. Please know that we are committed to providing the best possible care and will work diligently to address your health concerns. If you'd like to schedule an appointment or discuss your situation further, please don't hesitate to contact us. Many thanks, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Very helpful , polite and friendly staff. Had no problems booking an appointment. No problems ordering a repeat prescription and am informed by text message when it is ready for collection.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff and our services. Your feedback is greatly appreciated.
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Review titled Lovely little practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Always a good experience here. Staff are cheerful and friendly. The GP I saw was very good, helpful and caring.
Visited June 2023
Review titled Sutton Benger Surgery
Replied on 26 September 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our cheerful and friendly staff, and that your GP was helpful and caring. Your health and well-being are our top priorities, and we're here to provide the best care possible. Many thanks, Julie Taylor - Operations Manager