The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse & GP good experience
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2023
I have been with Allum medical practice for 22 years. They were excellent when I joined. The last 5 years, not so much. I do think they are trying hard to improve their service. My last 3 experiences have been a very marked improvement. When you are finally able to get an appointment the nurse I saw, and the GP were truly excellent, kind, listened and helped me with what I attended for. The 8 am phone dash to secure an appointment, taking me over an hour on 3 occasions is maddening, you are felt feeling helpless and unimportant. The reception staff are friendly, but some are slow and there is a large turn over of staff to my eye, so they appear to be training new people frequently. They have a huge catchment of patience, and working in the NHS is hard. Not enough staff any where. So be persistent, but respectful and you will get the help you need.
Visited March 2023
Review titled The Allum Medical Centre
Replied on 13 April 2023
Dear Patient Thank you for your feedback and honest review. I am pleased that your recent experiences have been improved. We are trying to improve our services after a difficult couple of years. We have employed new clinical staff and are pleased with the improvement. There is always more to do but again thank you for your review. Please feel free to contact me in the future in you have any concerns. With best wishes Gill Charters Governance Lead
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Review titled Amazing Nurse
Rated 5 stars out of 5
by Zee Williams - Posted on 28 March 2023
We have just finished our 3rd set of vaccinations for our baby and the nurse made this a very easy experience. She was quick and efficient and made us feel very comfortable whilst explaining everything clearly
Visited March 2023
Review titled The Allum Medical Centre
Replied on 28 March 2023
Dear Zee Thank you for your lovely review with is very much appreciated. I will let that particular nurse know. With best wishes Gill Charters Governance Lead
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Review titled Improvement in practice required
Rated 3 stars out of 5
by Anonymous - Posted on 14 March 2023
Had a phone consultation arranged quite rapidly with a doctor which was very efficient. Explained my condition which I have experienced multiple times before and what can be done to prevent it as it impacts my working ability. Was interrupted by the doctor and told that I was asking too many questions and therefore didn't feel comfortable to ask anything further even though I had other questions to ask.
Visited March 2023
Review titled The Allum Medical Centre
Replied on 14 March 2023
Dear Patient Thank you for your feedback. I apologise for your experience and that you were made to feel uncomfortable. I would like you to make yourself known to me and contact me direct. I will then be able to look into this for you and pass your feedback to staff. Regards Gill Charters Governance Lead
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Review titled Great service
Rated 4 stars out of 5
by Gintare - Posted on 01 March 2023
Today I contacted GP complaining of breathing issues I started to experience recently. I was given appointment same day and Dr contacted me back within an hour. Discussed my recent breathing problems, Dr took time to listen and understand my problem and provided with advice based on his clinical knowledge. Required medication prescribed. Overall I am happy with experience at Allum Medical centre, I have been their patient for more than 10 years. Some people complain about triage system but personally I prefer it as it often saves time for a visit if you only need an advice or certain prescription. If needed Dr would invite to the clinic for physical check and arrange further investigations. I would recommend Allum Medical centre to friends and family.
Visited March 2023
Review titled The Allum Medical Centre
Replied on 02 March 2023
Dear Gintare Thank you for your feedback and your kind review. I will offer your feedback to the Doctor concerned. We hope that you are feeling better. With best wishes Gill Charters Governance Lead
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Review titled Smear test
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2023
I had my smear test today by a lovely nurse. She was very informative as she explained the changes within the testing process. Having had a couple smear tests my experience of them prior to this one was not very pleasant but this one was a great experience. The nurse was informative and more importantly gentle and I didn't need to be scrapped off the ceiling. My experience today just goes to show women's health doesn't have to be an unpleasant experience, thank you.
Visited March 2023
Review titled The Allum Medical Centre
Replied on 07 March 2023
Dear Patient Thank you for your kind review. I am really pleased that your experience with our nurse was a pleasant one. I will make sure that your review is passed on and hopefully your experiences in the future will be the same. With best wishes Gill Charters Governance Lead
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Today I attended Allum for a smear test with the nurse. She was extremely kind and patient with me and explained everything clearly and in great detail. I felt very comfortable and was able to also ask her additional questions. It made an unpleasant experience much better for me and I really appreciated her demeanour and professional behaviour. Also I had to obtain sone paper work from reception and the young man in reception was also very helpful. I always have such a good experience at Allum. Everyone that works there from the drs to the nurses and support staff do such an excellent job and always make you feel heard and respected. Well done everyone
Visited March 2023
Review titled The Allum Medical Centre
Replied on 27 March 2023
Dear Patient Thank you for your kind feedback. I am so happy that your whole experience of the Allum has been supportive to your wellbeing! Thank you for your lovely review it is very much appreciated in these stressful times! With best wishes Gill Charters Governance Lead
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Review titled Great practice
Rated 5 stars out of 5
by Vanda - Posted on 28 February 2023
My nurse was very helpful and I was very happy with her assistance with explaining my concerns with full detail. I highly recommend this nurse. Thank you
Visited February 2023
Review titled The Allum Medical Centre
Replied on 07 March 2023
Dear Vanda Thank you for your kind review. I will make sure the nurse that saw you gets your review. She will be very pleased! Regards Gill Charters Governance Lead
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Review titled Cannot make appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
Tried to get a non-routine appointment. Called at 7.57am when the practice was closed. Then again at 8am when I followed 5 minutes of automated messaging to be told that there were too many people on the queue and got hanged up. Finally at 8.15am just to be told that there were no more appointments. In my previous GP, we could book appointments online, both for in a fortnight and for the day. Your online platform doesn't work. I don't know why you insist in such an old fashioned practice that waste both patients and your own staff's time.
Visited February 2023
Review titled The Allum Medical Centre
Replied on 23 February 2023
Dear Patient Thank you for your feedback. The Surgery opens at 8.00am and the lines are always busy first thing in the morning. I am surprised that at that time there were not appointments available. Monday mornings are extremely busy and we very often have a queue waiting outside the Surgery. We offer a triage system whereby the clinicians triage the calls and will call the patient in for a face to face appointment if they deem it necessary. We are at present not offering on line appointments. I sincerely apologise for your experience and if you would like to contact me we can discuss further. Regards Gill Charters Governance Lead
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Review titled Fantastic
Rated 5 stars out of 5
by Z O - Posted on 21 February 2023
I first saw the nurse who explained the procedure, how I would receive the results and what the various results would mean. They were reassuring, helpful and considerate. I next saw a Dr who was very friendly and helpful. I walked away with a scan and referral booked.
Visited February 2023
Review titled The Allum Medical Centre
Replied on 23 February 2023
Dear Patient Thank you for your lovely feedback. We are happy that you felt that you were dealt with in a professional and appropriate way. Kind regards Gill Charters Governance Lead
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Review titled Great practice
Rated 5 stars out of 5
by Vanda - Posted on 28 February 2023
My nurse was very helpful and I was very happy with her assistance with explaining my concerns with full detail. I highly recommend this nurse. Thank you
Visited February 2023
Review titled The Allum Medical Centre
Replied on 02 March 2023
Dear Vanda Thank you for taking the time to review us. I will let the nurses know that you were happy with their services. Your feedback is very much appreciated. Gill Charters Governance Lead