The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Deon Paul Greeff - Posted on 16 April 2023
I have been under the Alum Practice care for well over ten years. During which time I underwent two full knee replacements, (Arthroplasties) and a cancerous prostrate removed. The pre and post operative care was meticulously followed up by the Doctors of the Alum Practice. All arrangements were done without any hesitation. For a number of years I had difficulty to get my Type 2 Diabetics under control. The Diabetic Dr. Took time and effort to help me understand Diabetics. I was put under new and changed medication. I now have full control of my Diabetics. Last but not least, I need to praise the NHS for their prompt response to the requests from Doctors of The Alum practice to further investigate my issues. Thank you to all.
Visited February 2023
Review titled The Allum Medical Centre
Replied on 17 April 2023
Dear Deon Thank you for your feedback. We are pleased that you are on the road to recovery and that your diabetes is well controlled. We have a new diabetes specialist GP and I have passed on your feedback - you have made her day! Thank you and best wishes Gill Charters Governance Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Syed Muneer Shah - Posted on 09 February 2023
I recently had chance to speak to practice after long time my experience to book an appointment was smooth with the lady name ..... something she is great and very helpful to secadule my appointment according to my needs. Speaking to Dr he was brilliant and very help full to go through ech point what i was concerned and gave me very good advice thank you all to Allum staff for fantastic work .
Visited January 2023
Review titled The Allum Medical Centre
Replied on 13 February 2023
Dear Syed Thank you so much for taking time to give us your kind review. It is always heartening to receive these reviews as we know that it is mainly aggrieved patients that take to writing reviews. It is much better for us to have a named individual that we can respond to and hopefully help. With best wishes Gill Charters Governance Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
It was my first experience at the practice and it was incredible! Very helpful staff! Appointments were on time, had a great experience!
Visited January 2023
Review titled The Allum Medical Centre
Replied on 02 May 2023
Dear Patient Thank you for your kind review. I am glad that we lived up to your expectations. Many thanks Gill Charters Governance Lead
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Review titled Excellent Practice
Rated 5 stars out of 5
by Dr P C Doherty - Posted on 21 April 2023
I asked for help, Doctor came back on the phone, provided great advice on how to proceed. I was impressed by the attention to detail, the explanations etc. Excellent service bearing in mind it was the weekend.
Visited January 2023
Review titled The Allum Medical Centre
Replied on 24 April 2023
Dear Dr Doherty Thank you for your kind review and it is very much appreciated and welcomed. I am pleased that you are happy with our Services and I will pass the feedback to our staff. With best wishes Gill Charters Governance Lead
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Review titled Good doctors
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2023
This practice has the usual problem with GP practices in that demand Often outstrips supply. So it can be frustrating trying to get an appointment. However, in person or on the phone, I’ve always found the GPS helpful and friendly.
Visited January 2023
Review titled The Allum Medical Centre
Replied on 24 April 2023
Dear Patient Thank you for your kind feedback. We understand your frustration with regards to getting an appointment. We have upgraded our telephone lines and have more clinicians. I am pleased that you are happy with your consultation and appreciate your feedback. With best wishes Gill Charters Governance Lead
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Review titled Hard to leave routine appointments and gp doesn’t call.
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
for the past 8 months the gp’s on this practice are not giving referral, or help. Took me 2 weeks to set one routine phone call appointment. the gp on the day send one beep ring! Had no chance to open as was no more than 1 second and left recorded 20 seconds voicemail, and mentioned called twice so appointment is gone, complete waste of time and the gp does not deserve any rating. Is unbelievable service no one’s in this practice get their work seriously, bad Gp service and practice. thank you to evenings out of hours wf gp network contact has been great service. I have mentioned that I have bad service from my gp and they have tried to help me all the time for past 8 months, As for allum medical centre I have receive horrible service. This is second time I’m complaining for 8 months. not happy it must be done something about this practice. waltham forest should investigate and made them to do more better service to local peaple.
Visited December 2022
Review titled The Allum Medical Centre
Replied on 23 February 2023
Dear Patient Thank you for your feedback. I am very sorry for your experience and am not sure what has actually happened. If you make yourself known to me I will be able to look into this further. With best wishes Gill Charters Governance Lead
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Review titled Poor - Do not waste your time calling
Rated 1 star out of 5
by Simba - Posted on 02 December 2022
To call the customer service would be an insult to the word poor. It is non existent. I called the Practice and was told i was number 8 in the queue. after about 50 minutes i was told i was number 2 in the queue. After being told i was number it stopped telling me i what number in the queue i am and just told me my call will be answered shortly. It has now been 1 hour and 20 minutes and i am still on hold being told it will be answered shortly. I then thought while i am on hold let me try calling from another phone while remaining on hold on my phone. When i called, guess what "you are number 8 in the queue" This is an absolute joke.
Visited December 2022
Review titled The Allum Medical Centre
Replied on 05 December 2022
Dear Patient Thank you for your feedback and we apologise for your poor experience. We are forwarding these complaints to our telephone company and would request that you contact me to let me know your mobile number and the day that you tried to call the Surgery so that they can investigate. Please contact me with the above details so that we can look into this further. Regards Gill Charters Governance Lead
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2022
If you are ill, you'll need to drag yourself down to the clinic and wait outside in the cold from about 7.30am until they open and you may get an appointment. Getting through on the phone takes at least 30 mins. They also can't give you a timed appointment - ever - making non-urgent but important appointments impossible for working people. If you need a non-urgent appointment, you have to know the secret that new appointments for the fortnight after next are only available on Tuesday afternoons after 2pm. Receptionists seem surprised that patients don't keep up with the ever changing rules/processes/procedures for appointments even though the website hasn't been updated for years and direct communication with their patient list is non-existent. Their on-hold message also blames patients for their 'high demand' for the long wait times and lack of appointments not their inability to hire enough doctors, nurses or receptionists to service their patient list.
Visited October 2022
Review titled The Allum Medical Centre
Replied on 04 December 2023
Dear Anonymous Many apologies for not getting back to you sooner. I have just seen this review and thank you for your feedback. Please make contact with me so that we can discuss further. Gill Charters Governance Lead
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Review titled Unable to get through to book an appointment!
Rated 1 star out of 5
by Susan Toole - Posted on 17 October 2022
This practice has sent me about 10 text messages to encourage me to take up various vaccinations. However, I have called on 4 separate days only to be told all appts are gone, call the next day at 8am! As this message is given to all callers, you can't get through at 8am as the line is engaged. Hopeless access- what has happened to our NHS??
Visited October 2022
Review titled The Allum Medical Centre
Replied on 03 November 2022
Dear Sarah Thank you for your feedback. Many apologies for your experience. I will be contacting you to discuss further. Regards Gill Charters Governance Lead
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Review titled Another complaint about the appointments process
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
I was a patient at the Allum practice from 1987 to 2000 and then from 2011 until now. I have been very few times in recent years and a lot of this is to do with the impossible appointments process. I have said this to the GPs. When you do get to see a GP they are extremely good but trying to get an appointment is off-putting. I left in tears today. I don't blame the reception staff but the system is ridiculous and serves no- one.
Visited September 2022
Review titled The Allum Medical Centre
Replied on 22 September 2022
Dear Patient Thank you for your feedback. I am extremely sorry for your experience and that you were upset. Please contact me to discuss further. Regards Gill Charters Governance Lead