The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jacqueline knight - Posted on 11 November 2023
This practice is great very helpful and caring but one thing not working for us is it’s so hard to get appointments with doctors when’s it going back to the way it was before covid
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I am pleased you are happy with the overall surgery. May I please point out that we have changed as per instruction post covid we are directed to encourage more telephone consultations mainly for purposes that do not require a face to face appointment, however our face to face numbers have increased as many doctors after calling a patient will still want to see them and this is organised during the telephone consultation. Regards, practice manager
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
-calling at 8 am - no more on the day appointments. Calling after 8 am - no routine appointments either. So how are the patients supposed to consult a GP if the query is not an emergency? No chance to get an appointment. Called 111 once and they contacted surgery and I got my appointment with them on the same say, but what a mission to get an antibiotic !!! -reception staff is rude - One of the doctors “forgot” about my reply via text messaging ( with photos of a health issue I had) so I was waiting for a few months for nothing. Finally I contacted them asking where my referral was, they just “were too busy and forgot” - doctors are 30-45 min late ( as well as phone calls) - if a patient starts to talk about the second health issue, or asks a question- no way, they will open the door for you to leave the room and you would have to make another appointment (as I only have 10 minutes) If you do not want to have an extra stress , choose another GP surgery
Visited November 2023
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your comments. I can understand frustration, but I am unable to assist as you have chosen to be anonymous. We have have a range of appointments from on the day to pre booking, and various variations in between. I do hope you are aware of the many option available for patients to assist us when we have been filled to full capacity. Regards,
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Review titled Medical review
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
I recently had a medical review This was carried out in a pleasant and courteous way Everything was explained to me in-depth And afterwards I felt at ease with what I was told, and moving forward
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your positive response I will ensure all staff are made aware. Many thanks, Regards, Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Irina - Posted on 30 November 2023
I am very pleased with my recent appointment with the nurse. The nurse was professional and confident. And I felt safe and welcomed.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you Irina Thank is a very nice thing to say I will ensure that our practice nurse is made aware of this. Regards, practice manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
The appointment was on time. Practice nurse was very thorough and proficient. Reception staff pleasant.
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive comments. I will pass onto our practice nurse, and the reception staff will be very pleased to hear they got a mention! Regards, Practice manager
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Review titled Very professional
Rated 5 stars out of 5
by Ken Jones - Posted on 17 November 2023
Appointment with GP for examination and a hospital referral. She was very professional and caring , very impressed!
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much. This is a very nice thing to say and our GP will be very pleased to hear I will pass onto her. Regards, Practice manager
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Review titled Very professional
Rated 4 stars out of 5
by Lee Oscar - Posted on 10 November 2023
Went for my annual check up. The ladies at reception were welcoming,knowledgeable and polite. The doctor I saw for the check up was friendly, very professional and on point regarding my queries.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. This is very good to hear, and I will ensure all staff are made aware of this at our next practice meeting. Regards, practice manager
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Review titled Very helpful
Rated 4 stars out of 5
by Sean - Posted on 06 December 2023
Went for my pneumococcal vaccination but she also looked into my diabetes situation and issued a blood test request and helped in finding a blood test centre before I went travelling in 5 days later
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure our nurse is made aware of this as it is always good for morale to hear good things. We will also share all comments as a learning curve at our next practice meeting. Regards, practice manager
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Review titled Receptionist **** up
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2023
I arrived for my appointment and confirmed with reception. A wait is common so I wasn't too concerned at first. People were coming in after me and being called in but I was still left waiting. When it got to about 40 minutes I checked again at with the receptionist (politely I would say) but she was a bit short saying they are busy and you'll have to wait like everyone else. I then had to go and move my car as my one hour parking was about to run out. When I returned the Doctor called me in - she was very apologetic about the long wait as she "didn't know I was waiting"
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your review Not sure about the title as human error does happen Apologies for that if this was not anonymous we could discuss I understand the frustration, but please try and realise it was not intentional. Regards, practice manager
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Review titled Very helpful GP
Rated 5 stars out of 5
by Karolin Titchmarsh - Posted on 02 November 2023
GP was very helpful and friendly. Made a follow up appointment straight away for next week which is very reassuring as changes to my medication.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback. It will be passed onto the GP as it is good for morale, and for all staff to be appreciated. Regards, practice manager