The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medical review
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
I recently had a medical review This was carried out in a pleasant and courteous way Everything was explained to me in-depth And afterwards I felt at ease with what I was told, and moving forward
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your positive response I will ensure all staff are made aware. Many thanks, Regards, Practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Irina - Posted on 30 November 2023
I am very pleased with my recent appointment with the nurse. The nurse was professional and confident. And I felt safe and welcomed.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you Irina Thank is a very nice thing to say I will ensure that our practice nurse is made aware of this. Regards, practice manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
The appointment was on time. Practice nurse was very thorough and proficient. Reception staff pleasant.
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive comments. I will pass onto our practice nurse, and the reception staff will be very pleased to hear they got a mention! Regards, Practice manager
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Review titled Very professional
Rated 5 stars out of 5
by Ken Jones - Posted on 17 November 2023
Appointment with GP for examination and a hospital referral. She was very professional and caring , very impressed!
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much. This is a very nice thing to say and our GP will be very pleased to hear I will pass onto her. Regards, Practice manager
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Review titled Very professional
Rated 4 stars out of 5
by Lee Oscar - Posted on 10 November 2023
Went for my annual check up. The ladies at reception were welcoming,knowledgeable and polite. The doctor I saw for the check up was friendly, very professional and on point regarding my queries.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. This is very good to hear, and I will ensure all staff are made aware of this at our next practice meeting. Regards, practice manager
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Review titled Very helpful
Rated 4 stars out of 5
by Sean - Posted on 06 December 2023
Went for my pneumococcal vaccination but she also looked into my diabetes situation and issued a blood test request and helped in finding a blood test centre before I went travelling in 5 days later
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure our nurse is made aware of this as it is always good for morale to hear good things. We will also share all comments as a learning curve at our next practice meeting. Regards, practice manager
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Review titled Receptionist **** up
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2023
I arrived for my appointment and confirmed with reception. A wait is common so I wasn't too concerned at first. People were coming in after me and being called in but I was still left waiting. When it got to about 40 minutes I checked again at with the receptionist (politely I would say) but she was a bit short saying they are busy and you'll have to wait like everyone else. I then had to go and move my car as my one hour parking was about to run out. When I returned the Doctor called me in - she was very apologetic about the long wait as she "didn't know I was waiting"
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for your review Not sure about the title as human error does happen Apologies for that if this was not anonymous we could discuss I understand the frustration, but please try and realise it was not intentional. Regards, practice manager
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Review titled Very helpful GP
Rated 5 stars out of 5
by Karolin Titchmarsh - Posted on 02 November 2023
GP was very helpful and friendly. Made a follow up appointment straight away for next week which is very reassuring as changes to my medication.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback. It will be passed onto the GP as it is good for morale, and for all staff to be appreciated. Regards, practice manager
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Review titled Excellent Dr
Rated 4 stars out of 5
by Chris Piclwick - Posted on 13 November 2023
I had a recent t/p appointment The Dr gave me all the time I needed and was very empathetic and knowledgable.
Visited November 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you for this response it is very encouraging and I will pass this onto all clinical staff. Regards, practice manager
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Review titled Good service
Rated 5 stars out of 5
by Siva - Posted on 11 November 2023
Prompt response. Highly recommend for the service offered nurse is able to identify problem and cure it
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your positive feedback. I will ensure our practice nurse receives this. It will also be shared at our next practice meeting. Regards, practice manager