The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Once you have an appointment, it’s great
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2024
Hard to get an appointment without walking in to book in person (phone lines cut out, can’t book advance non-urgent appointments) but once you’re in, the practitioners are great.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I am sorry you have had difficulty in booking appointments as we do book two weeks in advance. I will pass onto to all staff that you are happy with our overall service. Regards, practice manager
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Review titled As suggested - great practice
Rated 5 stars out of 5
by Rayden - Posted on 08 June 2024
I got an appointment and pleased that I had the option of telephone or coming in. I chose to come in which was clearly the right option as I was referred to go to A&E immediately. So naturally pleased I had gone in but a bit apprehensive.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Dear Rayden, thank you for your feedback. I am very pleased that we were able to provide options and our doctor was able to assist with the pathway to A&E. We do hope you have recovered. Regards, practice manager
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Review titled Superb practice nurse
Rated 5 stars out of 5
by John Fagan - Posted on 03 June 2024
Saw the practice nurse who spotted an infection with my leg and suggested I needed IV antibiotics. Went to A&E and was admitted for treatment which is now complete.
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much Mr Fagan for this very positive review and outcome. I will ensure our practice nurse is made aware of this, and we hope you continue to recover. regards, practice manager
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Review titled ok practice
Rated 4 stars out of 5
by Ruba - Posted on 07 June 2024
I went to see the physiotherapist for my wrist pain. I thought she was helpful and I need to try be committed to doing physiotherapy exercises . however the physiotherapist said that I need try ice pack too and exercises first of all and can see whether can refer me to X-ray scan or ultrasound scan after six weeks . I was want a scan urgently but then I agree with her that I need try techniques and also take ibuprofen for my wrist pain. I’m happy and satisfied with her typed on screen what she was saying because I’m deaf and sometimes could not understand her . anyhow I’m satisfied with the outcome my appointment
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Ruba for your feedback. I am happy she was able to accommodate your hearing problem. We are happy that your overall experience and outcome were what you wanted. Regards, practice manager
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Review titled I’m confused.
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2024
Doctors all say different things, we were told all my bloods were abnormal but then when we came in he said they were all fine but I got texts and notifications on the nhs app saying they were all abnormal and I need to speak to a doctor as soon as possible.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. If you are still concerned I suggest you make another appointment with a different doctor to re discuss. better you take time to discuss than feel you were not given the information on the results. It is difficult to respond to anonymous senders. \if you wish to discuss further please email the practice email and we can help. Regards, practice manager
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Review titled Disappointing
Rated 2 stars out of 5
by G Maria - Posted on 08 June 2024
Incredibly slow waiting times. It’s hard enough to get an appointment, then once you have one the gp surgery is slow. Very little concern or care. A lot of elderly people with mobility issues coming in and having to queue with other people at the front. Waited an hour past my slot time until I was seen. I had a concern over a potential skin cancerous mole, I was laughed at and then given a referral (I was happy to get the referral), but the whole experience made me feel rather silly when I was just coming to get checked and take preventative measures. Overall very disappointing
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. Appointments are difficult as per the overall genre we have an average of a two week wait. I apologise as you are aware GPs sometimes run over time if patients need more care and or attention this is given to all patients. I will share your experience and disappointment at out next practice meeting. Regards, practice manager
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Review titled Caring practice
Rated 5 stars out of 5
by David Evans - Posted on 27 June 2024
I have just had an appointment with a doctor at the surgery following the loss of my wife. I was dealt with sympathy and professionalism.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Mr Evans. Please accept our condolences at your recent sad loss. It is always pleasant to receive good comments to pass onto all staff at the next practice meeting, and I am pleased you received the care you needed. Regards, practice manager
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Review titled Great
Rated 5 stars out of 5
by Michael Grace - Posted on 22 May 2024
I was seen quickly and received a clear advice regarding my issue. It was understandable and actionable by me. Hopefully the issue will now resolve itself.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Mr Grace I am glad all resolved with your satisfaction. It is always good for staff to hear positive reviews. Regards, Practice manager
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Review titled Same this time as last 20 years
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
My last vist as met with same treatment as last 20 years. Reception staff was too husy to attend. Made me wait and then asked if i had to wait longer blamed me for being late even though i was waiting from exact appointment tome. When was called for appointment got anlther interrogation and very rude behaviour for being late even though i wasnt. Extremely rude staff. Difficult to get appointments. Would not want to go back if given a choice. Still no face to face appointments. Reception staff as unhelpful as ever
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you for your comments. I am sorry I am perplexed as all our appointments are now offered as face to face or patient choice if requiring telephone consultation due to work commitments. As anonymous if you wish to make an appointment to speak to me please call and do so. Regards, Practice manager
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Review titled Efficient and caring service
by Janet Lovell - Posted on 22 May 2024
My blood test and blood pressure test (with height and weight) were carried out efficiently by the friendly Practice Nurse and Healthcare Assistant and trainee. I also spoke about an appointment with an efficient Receptionist.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for your positive review this will be passed onto both members of staff at our next practice meeting. Regards, practice manager