The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2024
Saw the physio in the surgery . Not a long wait and got an appointment for a change . Nice and helpful .
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Than you for your positive review I shall feedback this to our physio who has a good following, but it is always nice to hear Regards, practice manager
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Review titled Brilliant health care lady
Rated 5 stars out of 5
by William Miller - Posted on 02 May 2024
Health care lady who checked my blood pressure advised me how use econsult. doctor phoned as per email response and I saw doctor 1 hour after phone call brilliant system
Visited May 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments. I will ensure all staff are informed of this and it is very good to hear that follow up was speedy. Our eConsult service is very under used as it does provide a superb response rate. Thank you once again. Practice manager
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Review titled Very good
Rated 5 stars out of 5
by Dympna Le Rasle - Posted on 24 May 2024
The Appointment was made in good time. Satisfied with the outcome. Luckily I live very near the practice. I didn’t have to wait long to be seen.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your positive response and feedback. Our wait time is on average 2 weeks for F2F unless emergency circumstances. Regards, practice manager
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Review titled Very patiently
Rated 4 stars out of 5
by Suret - Posted on 09 May 2024
Due to DVLA’s endless assessment requirements, I was given an appointment for assessment in person by Surgery, Doctor is friendly and helpful, reception is excellent, 👍🏻 overall rating from me.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Suret for your positive response. I will ensure our GP is made aware of the email. Glad we are able to assist. Regards, Practice manager
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Review titled Lovely nurse
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
Had my 2nd shingles jab with the nurse. All was as expected. The appointment was on time and very efficient
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Many thanks for your positive feedback. I will pass this onto our practice nurse as staff do need to receive the good reports about themselves. Regards, practice manager
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Review titled Difficult to get appointments
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2024
I always struggle to get appointments, I’ve had to pay for private Gp appointment on more than 1 occasion, I feel like complaints are not answered at times and when they are it’s not taken seriously, I’ve been waiting over a year to be sent to a long Covid clinic after request by Whipps cross hospital and I paid to see a private doctor relating to serious sinus and breathing difficulties, I haa as need in the recommendation letters by hand to the surgery and that has been ignored for the last 3 months.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. May I please answer that all complaints are taken seriously due to if a patient feels they have a cause to bring to our attention something which they are concerned about it is serious to them. All communications are scanned each day. If you wish to contact anyone here to discuss please contact the surgery and you will receive a call. Regards, practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Aldivinas Tijunaitis - Posted on 21 May 2024
very good communication with the patient. I am a person of other nationalities. However, the doctor spoke English very clearly. Explained everything I need to know about the medications I am taking.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your email. I am pleased that we were able to meet your requirements. I will pass on so colleagues are aware. Regards, practice manager
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Review titled Local Doctors Practice
Rated 5 stars out of 5
by Mrs Brenda Moy - Posted on 29 May 2024
Blood Test taken by nurse was done expertly, also a friendly approach. It is difficult to acquire an appointment, in many way I wish the system would go back to pre.pandemic
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your feedback Mrs May I will ensure our practice nurse is made aware of it. We have every mixed comments about how services have changed post pandemic, however we are directed to follow guidelines accordingly. Regards, practice manager
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Review titled Last appointment
Rated 3 stars out of 5
by Jacqueline Mixter - Posted on 26 May 2024
Emailed the surgery requesting an appointment, pleased with quick response from surgery with afternoon appointment.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for your feedback. I am also delighted we could make this work so quickly for. Regards, practice manager
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Review titled Nice staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Very helpful staff and Very polite Nurse not waiting for long and seen on time for the appointment. Clean waiting room
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you for your positive comment This shall be feedback to all staff to show your thoughts We do appreciate patients feedback Regards, practice manager