The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Last appointment
Rated 3 stars out of 5
by Jacqueline Mixter - Posted on 26 May 2024
Emailed the surgery requesting an appointment, pleased with quick response from surgery with afternoon appointment.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for your feedback. I am also delighted we could make this work so quickly for. Regards, practice manager
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Review titled Nice staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Very helpful staff and Very polite Nurse not waiting for long and seen on time for the appointment. Clean waiting room
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you for your positive comment This shall be feedback to all staff to show your thoughts We do appreciate patients feedback Regards, practice manager
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Review titled Telephone appointment
Rated 4 stars out of 5
by Ian Smith - Posted on 09 May 2024
Telephone appointment to discuss blood test results. Doctor was very helpful in explaining what the results meant and what options were open to me. She put my mind at rest on the results and had a very friendly demeanour.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Mr Smith for your positive feedback. This shall be passed onto the clinician at the next practice meeting. I am pleased you have had a successful patient journey. Regards, Practice Manager
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Review titled Unable to cancel appointment
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2024
I had an appointment that I could not make. The rule imposed by Broadway is that appointments must be cancelled at least one hour beforehand. However, I found it impossible to get through on the phone: my call was still in queue position 3 after 20 minutes on hold. When I hung up and dialled-in again, I had dropped to position 5 in the queue, where I stayed for another 20 minutes. The clinic is trying to move patients onto an online system, but this requires an Id process requiring you to come into their clinic. Additionally, I was in a situation (stuck in traffic) where this would not be possible to use. Phone service at this practice is generally poor: it originally took me dialling in a second time to book this appointment, after my first call was fobbed-off by a clearly untrained receptionist, who told me there were no non-urgent appointments available (untrue) and that, despite not having enrolled in their online service, told me I could book online (also untrue).
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your review. I am sorry that although trying you were unable to cancel and save an appointment I do appreciate that. We are attempting once more to address our telephony system. We do have online appointments , but they do tend to be snapped up almost immediately. It does become difficult answering to anonymous writers. regards, practice manager
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Review titled Telephone Appointment
Rated 4 stars out of 5
by Alan - Posted on 21 May 2024
This was a short call regarding medication, but was conducted in the usual courteous and respectful manner.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you for your email. I will pass on your positive response. This is always useful for all staff. Regards, practice manager
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Review titled Helpful appointment
Rated 4 stars out of 5
by Martin Marcus - Posted on 10 May 2024
I was phoned at the allotted time and requested the drugs I needed and the doctor reassured me that the prescription would be with the chemist straight away. She also discussed fully another drug I needed. Thank you
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. I will pass on at our next practice meeting. It is always good to see that the patient has had a good journey. Regards, practice manager
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Review titled Great GP experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2024
GP I saw was very good , very patient, explained things very well and had a very caring understanding
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. We are happy that your patient journey was as expected and you were happy with our doctor. I will ensure this is passed on to all staff at our next practice meeting. Regards, practice manager
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Review titled Not good practice
Rated 1 star out of 5
by Michael Walsh - Posted on 19 May 2024
Last Autum I eventually had an appointment by phone! I never received G.P. Phone call. Rang again, I rang again to arrange another appointment, the same thing happened I eventually went to the surgery I was given a very quick ( no eye to eye contact apology) Then I asked for the results of my scan The receptionist proceeded to verbally tell me my results in front of a queue of patients Never did get to speak with a doctor I felt humiliated I never ring surgery now I just go straight to 111 to at least get a phone appointment If I’m lucky I get the call The latest experience was so long winded I rang 111 gave symptoms twice to two different I was informed they have sent a emergency prescription to local chemist I was asked to ring them They informed me they don’t do what 111 asked them to do Some new policy for antibiotics So they told me to go Byron my G P That took a lot of phone calls I eventually got through But was told will receive a doctors call the next day Then I received a Text from reception to say to attend surgery on that day That was impossible for MMP that day I phoned again Then later that day GP phoned Sent prescription to chemist and I received antibiotics So took 2 Days to sort out Then I whilst GP was on phone I explained how my monthly meds were incorrect as I only received half of my meds for my heart decease Since then to this day I haven’t heard a thing. My partner left the surgery 2 years ago as when he needed emotional support few to family deaths His first appointment with bereavement counsellor she didn’t even make his appointment Later was sorted out It made him of course worse But had a few phone calls that seemed to help Last rant Last year I had an appointment with Dr whyatt I waited 1Hour 20 minutes I noticed she was asked to move her car as there was building work going on She left and didn’t come back, by that time I couldn’t wait any longer and left So all in all especially with heart decease not happy with the help As muss I appreciate the work Go/ Surgery staff do,surely when you get to the point of dreading to phone your local G P for help/ advice ( I’m a patient person) then there’s something wrong. Thank-you for the opportunity to be listened to.
Visited May 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you Mr Walsh Is there a convenient time I can call to speak to you please inform reception and I will organise us to have a discussion regarding these concerns. Regards, Practice manager
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Review titled Good experience
Rated 4 stars out of 5
by P. Gilkes - Posted on 14 May 2024
Face to face appointment with a very professional and kind doctor. Appointment was how it used to be, maybe things are looking up.
Visited May 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Mr Gilkes. We are seeing the same number of face to face as pre-covid, with additional telephone consultations requested as 'the norm ' now as well making our GP sessions an average of one hour longer each session. This could be the reason we cannot offer quicker appointment times. Regards, practice manager
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Review titled As always negative experience.
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2024
Been coming for years to Broadway Surgery and the reception team are consistently unwelcoming and unhelpful. There is one exception the lady with silver glasses . I can’t complain about the doctors although I have never seen the same doctor twice. I was sitting in reception and an elderly gentleman came out and went to receptionist to book another appointment . She was so rude and spoke to him like he was stupid. Informing him to call at 8 in the morning to rebook. As it was not an emergency no appointment can be booked longer than 2 weeks ahead. This is so the surgery can say that patients do not wait longer than 2 weeks for an appointment. I don’t know why the can’t be kind and understanding but they are so aggressive. They really should not be in a position where they have to deal with people. No sense of customer service , often you can be standing there for a good few minutes and they don’t welcome you and don’t even lift their head up to acknowledge you are there. I hate talking to them as they ask personal questions and then they decide if it’s an emergency or not. Is triaging part of their remit? I came out of surgery once and doctor told me to rebook within 2 weeks and the refused to book it as the doctor had not indicated on my record. I said can you go and ask she refused told me to call at 8 am to rebook.
Visited May 2024
Review titled The Broadway Surgery
Replied on 31 July 2024
Thank you but as this is anonymous I am afraid it is very difficult to answer your comments on behalf of other patients. If you wish to contact the surgery to make an appointment to see me I would be happy to address. Regards, practice manager