The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Mixed review
Rated 2 stars out of 5
by Claire Brown - Posted on 26 April 2024
The GP I spoke to was fantastic. Personable and knowledgeable. However my pervious experience with the surgery's administration and appointment system has been awful. Wrong referrals, test results not communicated, commonallly on hold for 45 minutes (only yesterday) prescriptions not being sent, being blamed for the surgery's errors. I booked an appointment to see the nurse yesterday and there is a 2.5 week wait. I have previously had huge difficulty in obtaining an appointment for a 5 year old instead deciding to go to A an E for a non urgent issue.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
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Review titled Poor customer service
Rated 2 stars out of 5
by Jay - Posted on 19 April 2024
I was queuing up to get an appointment when ever available as 8am always recorded message says daily appointments are all been taken for the day . Receptionist was helping the person in front of me and came out from the desk , and started filling some forms together for more than 15 minutes . Then I asked is there someone else to help on the desk , as I have other things to do as well . Without any respond to it , couple of minutes later after returned to her desk screamed at me “Do not come and speak over when I am helping another person .If you can’t speak I will spend the same amount of time with you “. I felt seriously this person needs basic training for customer service .
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your comment. I would like to update you that our receptionist when asked about this has provided the evidence that she was actually dealing with a very private serious matter which needed urgent attention, and the patient had limited English as her first language. I am sorry if you were in anyway inconvenienced, but our service has to provide for everyone in the best way that we can. Practice manager This is not a routine action, and as the receptionist informed you if you ever require assistance of this nature time would of course be attributed to you.
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Review titled Great experience
Rated 5 stars out of 5
by Rayden - Posted on 17 April 2024
I went for a blood test. The ladies on reception were friendly and very helpful. The lady taking my blood was also nice and friendly. I also met a doctor who was also great and helpful. So the whole experience was great.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments I will ensure all staff are made aware of this as it is so nice for hard working staff to be appreciated. Very happy to hear that you are happy with your experience with us. Practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Carol Trevillion - Posted on 05 April 2024
I was seen quickly and efficiently by a very nice doctor who was easy to talk to and thoroughly examined me and made a quick diagnosis
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comments. I will pass onto our GPs. Lovely to hear of your good experience. Practice manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Lambie - Posted on 06 April 2024
Yesterday, for the first time since I registered with Broadway Surgery, I visited the surgery for an appointment with the nurse, for a smear test. The nurse was kind and patient although could not complete the test as I am a somewhat complicated patient because I have 2 cervix, rare, but by no means unique. The nurse asked if I would wait whilst she went for the doctor to help her with the procedure. The doctor did manage to locate both cervix, but the smear test proved impossible due to my age and menopause. Subsequently they have referred me to Whipps Cross Hospital. I do hope this isn’t too graphic, but I wanted to explain that despite a tricky situation (me!) both doctor and nurse at the surgery did their utmost to help and put me at ease. Even the receptionist was nice and it’s not often that happens! I am due to go back for a health check and have no hesitation to revisit.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback, I will ensure everyone is made aware of how you felt well treated on the day despite any complications. Glad to hear that all went well and we look forward to seeing you shortly. Practice manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Staff very understanding, GP was very good and went the extra mile to make sure everything was covered
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your positive comment I will ensure the doctors are made aware. Glad we are providing the service for you. Practice manager
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Review titled Appalling surgery
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Getting an appointment with a doctor is virtually impossible. You have call at least 150 times. If you do, managing its time with the reception is horrible. Call said reception is again virtually impossible to get the call answered. I made two calls and neither were answered, over 30 mins on each time. I walked into the surgery with the phone still calling them and three staff were ambling around doing nothing as far as I could see. When I mentioned I was calling for 30 mins and no answer, I got a mouth full "just about to answer it" whilst being looked at if I was something you tread on in the street.
Visited April 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
I think this is a duplicate ? I have responded to something almost identical if it isnt I apologise
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Review titled Very Good Service
Rated 5 stars out of 5
by john - Posted on 12 March 2024
Went to receive an injection. Reception very polite The doctor who administered injection very polite, very efficient and very quick
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you so much for your positive comment. I will ensure all staff are informed of your compliment. Practice Manager
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Review titled Good reception Nurse and Health Care Assistant
Rated 4 stars out of 5
by Mary Lanigan - Posted on 13 March 2024
The receptionist was very helpful and Practice Nurse was very helpful and knowledgeable . All my interactions with the staff have been positive. Doctors are very supportive and helpful Only drawback is difficulty in getting appointment to see Medical staff
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback. I will pass onto all the team as it is always good to receive favourable comments. I apologise for the difficulty in booking appointments this does seem to be an ongoing problem which we constantly strive to address. Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Richard - Posted on 12 March 2024
Had an appointment with the nurse for a vaccination. The surgery sent several reminders and the appointment was carried out on time. There wasn’t any one else waiting so the appointments system seems to be working fine.
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you so much for your positive comment I will ensure the nurse is made aware of this as it is always nice to receive favourable comments. Practice manager