The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Had a medication review that went through all of my options and choices as well as best routes for me. I feel really taken care of and listened to. Thank you
Visited March 2023
Review titled The Dekeyser Group Practice
Replied on 02 March 2023
Thank you for your feedback. We are glad to hear that you had a good medication review and all your options were explained to you. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled General Observations
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2023
1. The self check in screen is place two low in the hallway outside reception and is not atan angle for easy and precise use, it needs to be at a 45 degree angle and higher up, it also needs to be clearly sign posted as it is is very difficult to use and rarely get use unless someone directs people to use it. 2. There is a large screen that is used for information telling people the doctor is ready to see them, however not all doctor's use this function some prefer to come out of their offices and calling patients which can be hard to hear in a noisy waiting room, they should be consistent and use one method which should be clearly able to be seen and heard by all patients, as an additional aid perhaps have lcd screens outside each office showing the name of the person being called. 3. I performed an econsult process a week ago and have been told that a doctor requested the reception staff to contact me to arrange an appointment, it's now one week since I logged the call and have not yet received a call to arrange an appointment, this cannot be normal can it?
Visited March 2023
Review titled The Dekeyser Group Practice
Replied on 07 March 2023
Thank you for your review. We note your suggestions regarding the check in and call in screens and we will aim to look at what improvements we can make to ensure this is easier for patients to use. Our normal process for e-consults is to respond to patients within 48 hours. We apologise no one has been in touch with you. Unfortunately, as this is an anonymous post, we are unable to look into this for you. If you contact the practice, we will try and help resolve the issue. We apologise for any upset this may have caused you.
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Review titled Mindfull of well-being
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
When out of there way to book an appointment with a doctor I wanted to see and rang me back at the end of the day when new appointments was released with an appointment which was good for me
Visited February 2023
Review titled The Dekeyser Group Practice
Replied on 28 February 2023
Thank you for your positive comment and we appreciate you took the time to do this for us. We are happy to hear that the receptionist was able to make you an appointment which was good for you. We will pass on your comments to our team, who are always pleased to receive such great feedback.
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Review titled Jane East Ardsley
Rated 5 stars out of 5
by Jane East Ardsley - Posted on 21 February 2023
r Review: Following a call to reception with a request which at first could not be completed. The reception team investigated a solution with the practice management and called me to say that a positive solution had been found and within 4 hours the initial request was sorted to an amazing conclusion. My initial request could have been batted off, but the reception team behind the scenes continued to try to my surprise and succeeded to deliver a positive outcome. Big thanks to the team a credit to the practice
Visited February 2023
Review titled The Dekeyser Group Practice
Replied on 22 February 2023
Thank you, Jane, for leaving us such a positive review. We will pass on your comments to our reception team who will be pleased that you were very satisfied with the outcome you received.
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Review titled Helpful telephone consultation about current medication
Rated 4 stars out of 5
by Lynne Smith - Posted on 26 February 2023
A prearranged telephone consultation with the independent prescriber was very informative about the regular medication I take and also about other issues to do with my medical condition. She was able to refer to and explain the findings of recent tests I'd had at the hospital and talk about future medical procedures. She was friendly and knowledgeable and able to answer my questions. I felt like I was given time to talk and to receive clear explanations. A very positive experience.
Visited February 2023
Review titled The Dekeyser Group Practice
Replied on 28 February 2023
What lovely feedback Lynne, it is very much appreciated and thank you for taking the time to leave your comments. I am delighted to hear that you have had such an informative review with our independent prescriber this will be related back to her. We are always pleased to receive such positive feedback.
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Review titled Excellent Service
Rated 5 stars out of 5
by Paul Tracey - Posted on 14 February 2023
Rang the Practice at 8am to request a GP appointment. After a short wait I was offered an appt at 11.05 which I accepted. I saw the GP pretty much on time who was patient and listened to my issues. He was very helpful and professional and I was very satisfied with the service provided by the Practice. It was first rate.
Visited February 2023
Review titled The Dekeyser Group Practice
Replied on 22 February 2023
Thank you, Paul, for such a positive comment and we really appreciate that you took the time to do this. It is good to know that you were not kept waiting and seen on time by the GP. We will pass on your comments to our team who will be pleased that you were very satisfied with the service you received.
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Review titled Excellent service
Rated 5 stars out of 5
by V Duggan - Posted on 20 January 2023
Really helpful reception staff, apology given for being slightly late; however did not feel rushed; Dr gave great care and took his time explaining things thoroughly.
Visited January 2023
Review titled The Dekeyser Group Practice
Replied on 24 January 2023
Thank you for posting your positive comment regarding our reception staff. We are pleased to hear you received great clinical care and did not feel rushed. Your comments will be passed on to our team.
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Review titled Great, quick, easy service
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Thank you to all those involved in patient care at fountain medical centre. The past 2 recent times I have made contact for an appointment I have gotten through quickly on the telephone system, spoken to someone friendly in reception and been booked in quickly to see a GP. Both times I did not have to ring at first opening and when unable to offer me a same day app on one occasion, the receptionist prebooked for the next day, saving me the time of having to ring back. The GPs I saw and spoke to were understanding, reassuring and gave great patient care. Credits due where credits due and I cant complain at the service I have been offered. Thank you!
Visited December 2022
Review titled The Dekeyser Group Practice
Replied on 12 December 2022
Thank you for posting your positive feedback regarding our receptionists and GP’s. We are glad to hear you had a good experience at the surgery and were able to get an appointment on the same day on the first occasion and the next time the day after. We will pass on your comments to our team, who are always pleased to receive such lovely comments.
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Review titled poor bed side manners and service
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2022
I have been today to see a Dr who was rude never said police or thank you felt like I was in a interrogation. asked about other problems as told by receptionist did not want to answer then was abrupt won't see him again. After 1 year my diabetic is not controlled bit he did not care. feel like it's a waste of time going. tried to call diabetic nurse but was told it will be mid Jan before I can see or speak to her a joke a real joke
Visited December 2022
Review titled The Dekeyser Group Practice
Replied on 03 January 2023
Thank you for your review, please accept our apologises for any upset we may have caused after your recent visit to the surgery. We take all reviews into consideration to understand how we can improve the service we provide. Your care and treatment are very important to us. Please contact the surgery and we can get a diabetic nurse to give you a ring to discuss your Diabetes.
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Review titled Amazing response
Rated 5 stars out of 5
by Helen Swaine - Posted on 10 November 2022
I was having a severe allergic reaction. My husband took me to the fountain medical center . The staff were amazing . I was treated in the car park initially then I was taken into the surgery. An ambulance was called and I was monitored at hospital . Fortunately I have fully recovered. It was a scary experience for myself and my family . The care I received was incredible and I am so grateful to all the staff involved .
Visited November 2022
Review titled The Dekeyser Group Practice
Replied on 16 November 2022
Thank you for your lovely feedback. We can imagine it was a very scary experience for you and your family. We are glad to hear you are fully recovered and that our staff were amazing. We will pass on your comments to our team, who are always pleased to receive such positive feedback.