The Drayton Surgery
280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 1 star out of 5
by Caroline E - Posted on 07 August 2023
Prescription issued to wrong chemist, receptionist and chemist both blaming each other leaving me as a go between for about an hour
Visited July 2023
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Review titled The Drayton Surgery
Replied on 11 September 2023
Thank you for your comments, I am sorry you are unhappy with the service. Having looked at your records, it seems that you were registered to one local pharmacy which seems to have stopped accepting requests. In instances such as this, your new chemist is able to change your nominated pharmacy on your request, or you would need to come in to the surgery to change it. It does seem that our team reacted quickly and efficiently to ensure you were able to get your prescription. I am glad to see this is sorted now and going forward there should be no further issues.
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Review titled My experience
Rated 5 stars out of 5
by Jacqueline S - Posted on 04 July 2023
I only waited a few minutes to see a doctor and when I did I was extremely impressed with her care and thoroughness She made me feel like nothing was too much trouble
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Always excellent follow up with calls or results and make sure you feel like how your feeling matters
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Jacoba C - Posted on 07 August 2023
The nurse was exceptionally empathetic and supportive and was clearly seeking the best support for me. However, the reason why I sought help and treatment was that I have been experiencing excruciating neck pain for at least 3 months. Except for a referral to a physiotherapist which I have not yet seen, this pain was not investigated. I was disappointed that the GP did not at least come into the room to check my neck and try to find the cause for the pain. If you look at my record you will see that I very seldom make GP appointments as I often feel that I don't want to waste your time. However on the occasion that I did seek help, I was very dissapointed
Visited July 2023
Provided by Working Feedback
Review titled The Drayton Surgery
Replied on 11 September 2023
Thank you for your comments, I am sorry you are dissatisfied with the service. The Advanced Nurse Practitioner that you saw is specialist in her field and whilst she works alongside the GP, knows and understands the correct pathways for treatment. In this case, the pathway that she has given is the correct one. A Physiotherapist is absolutely the correct person to help you as they are more specialist in your particular problem and are able to help more than a GP would. They are part of our multi-disciplinary team that we have in the surgery in order to bring new ways of care. We do not offer different levels of care depending on how much you contact the GP and every patient is treated with the same respect and compassion. If you would like more information about how the practice works, please see the video on our website.
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Review titled Vaccination appointment
Rated 5 stars out of 5
by Maureen V - Posted on 08 August 2023
I was informed by the surgery about a vaccination I didn't know I needed and was given a very prompt appointment with the nurse. Quick and efficient.
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
Very friendly and professional. Didn’t feel rushed and lots of information given. Very personable. Just had to wait 20 minutes for my appointment when I arrived
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Kimberley P - Posted on 04 July 2023
Went to diabetic clinic was talking and had to go upstairs to see someone was seen straight away we need more of this
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled Nursing team
Rated 5 stars out of 5
by Diana R - Posted on 07 August 2023
Having asked for advice at reception I was seen by one of the nursing team within two hours and since then I have been looked after by the team on a weekly basis. They are not only thoroughly professional but always kind and cheerful. I am extremely happy with the care I have received.
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Susan A - Posted on 07 August 2023
I managed to get an appointment and see a dr within 3 days of completing E consult. The dr I saw was good. He seemed thorough and gave me next steps advice.
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Tracy K - Posted on 04 July 2023
Not informing me of blood results and missed that I needed a follow up, no knowledge of recent medical status and appointments I had to update doctor which then had to read my notes to find out what was going on.
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.