The Drayton Surgery
280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 07 August 2023
I have sent out a e consult and received no replies I also cannot get ahold of the surgery to sort these things
Visited July 2023
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Review titled The Drayton Surgery
Replied on 11 September 2023
Thank you for your comments, I am sorry you are unhappy with the service. As you have submitted this review anonymously, I am unable to look in to things for you. However, I can say that our new telephone system makes it incredibly easy to get hold of the surgery in order for you to sort these things. Please don't call for a general enquiry such as this at peak times which is generally between 8am and 10am then 1pm and 2.30pm each day.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
Not always easy to get appointments but I used econsult and then as I work from home I was able to come in with little notice. Once in, everything was fine.
Visited July 2023
Provided by Working Feedback
The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
Prompt response when making appointment, efficient check in and friendly staff member providing the required treatment
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Waiting room was not overcrowded, plenty of free seats and well spaced out. The appointment happened on time. The healthcare professional consulted (and reception staff) were all friendly, knowledgeable and efficient.
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
First time at the surgery, appointments well organised and on time, results appeared quickly on the NHS portal with explanation of why I needed to increase meds and a call to confirm the change in meds, great service and better than my previous GP service elsewhere
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Thoroughness dealing with all aspects of my medication and treating my recent health problem with good advice and treatment
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I spoke to the receptionist who was very helpful and efficient about a prescription that I needed the same day.
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Melissa B - Posted on 05 July 2023
Ive been a patient of Drayton Surgery for at least 20 years, so I believe, due to my lived experience I am in a position to give valid critical feedback. Im not a frequent flyer by any means in the practice, but I’ve always been treated with dignity and respect …. Until my latest intervention where I have requested support with my health where life style changes and self help have not supported me to feel better. My recent journey is one that has been fraught with tiresome processes, lack of privacy, 4 telephone contacts, two GP consultations, two E consults and an incredibly disempowering visit with a receptionist face to face in surgery trying to just book an appt, as requested by a GP. I do understand that individuals live with complex health conditions, demand is high and complexity beyond what you’ve ever experienced. However I just wanted to see a consistent GP, decide my options and treatment pathway, so I feel confident and start to feel better. You’ve not been able to, you’ve taken on more than you can manage which has resulted in you not being able to meet the needs of your registered patients, in my opinion. As a result.. tomorrow I will need to complete another e consult.. wait for another call .. see/speak to potentially to yet another GP and start all again…. It’s just tiresome.
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
I’m very disappointed with trying to get to see a person eg doctor or nurse. I’ve waited for responses to my e- consults twice now - this system is not working for me
Visited July 2023
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The Drayton Surgery has not yet replied.
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Review titled Appointment for physio
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2023
From my 8am phone call I was given an appointment to see a Nurse Practitioner at Wootton Street on Monday 26 June. That was good and I was given an appointment for physio at Lake Road surgery on Saturday 1 July at 10:45. However the appointment was actually made with a doctor so a waste of both our times. I visited the Drayton surgery on Monday 3 July where I received an apology ad the receptionist arranged for Solent physio to ring me that morning which they did.
Visited July 2023
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The Drayton Surgery has not yet replied.