The Drayton Surgery
280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dressing replacement
Rated 4 stars out of 5
by John S - Posted on 28 February 2023
Dressing was replaced with 3 squares, not waterproof as required after hip replacement. Would appear that the correct one is not held. Managed to purchase one from chemist. No blame to surgery as it is probably not a common requirement
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled Appointments
Rated 4 stars out of 5
by Simon T - Posted on 22 February 2023
The surgery's appointment system is pretty shocking; it is virtually impossible to get an appointment. The e-consult system, IF you can get one of those is very impersonal, and not possible if you physically need to see a Dr. When I have tried to make a face to face appointment, I have to ring before 8am, which I did do once, only to be in a queue of 14 others. This is an horrendous service for those who work and can't drop everything and have a day off to see a GP that same day. You are also unable to book appointments in advance which is again appalling. I've spoken to a lot of friends locally who are registered at the surgery who have the same problem. Something needs doing urgently.
Visited February 2023
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Review titled The Drayton Surgery
Replied on 25 February 2023
Thank you for your comments. We are sorry you are unhappy with the service. Since the COVID-19 pandemic, general practice across the whole country has undergone a massive transformation. One of the biggest and most successful changes was the multi-disciplinary teams that we now employ - whether that be Advanced Nurse or Clinical Practitioners, MSK Physiotherapists, Practice Nurses and HealthCare Support Workers, Mental Health Practitioners, Clinical Pharmacists or Care Coordinators and Social Prescribers. Each of these clinicians are specialist within their area and are often a more appropriate person for you to see rather than a GP. The whole team works closely together and this is the way we are now working. We do still offer appointments with a GP however these have to be triaged by a GP first in order to ensure you are seeing the most appropriate person for your problem. I am sorry you don't agree with this, however it is the way most surgeries are now working. We see a huge number of patients on a daily basis and this way of working ensures that the people who need to see a GP rather than another member of the team, are able to. The eConsult service is a great way to be able to put forward any problems you are having and these are all reviewed by GPs. Appointments are always available to book in advance with our Practice Nurse and HealthCare Support Workers by using either the online booking system or by speaking with a Care Navigator at Reception.
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Review titled Routine health check/screen (60yrs) (Wotton Street)
Rated 4 stars out of 5
by Maria B - Posted on 22 February 2023
This is a great service that I was offered. I was made to feel very at ease & had everything explained to me. High blood pressure was picked up so I completed a week of BP recordings which were than handed to the surgery. I felt they were still a little high so thought I may have heard back but have not as yet. Either way, it would have been nice to be told if they were okay as would set my mind at rest. It was great not having to go to the Drayton surgery as I am a none driver so would have been quite a trek or an expensive taxi ride to Drayton.
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Roberta A - Posted on 22 February 2023
Reception staff always kind and helpful. Doctor phoned quickly and was professional and trustworthy. Listened well.
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
It seems to me its a lack of joined up communications between Surgery Chemist Working force feed back .
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
The reception staff are very helpful. A slight problem is I am unable to have my phone with me at work so missed calls where being able to set a time would have been helpful.
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Andrew U - Posted on 23 February 2023
The two doctors that dealt with were extremely professional and put me at ease couldn't ask for better service and i was impressed how quickly i was dealt with thank you
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Elizabeth C - Posted on 22 February 2023
I had a phone back from a lady doctor within half an hour of speaking to receptionist. She knew immediately that one of my heart drugs might be causing a terrible itch and prescribed cream and suggested I might have to come off the drug. Five days later I saw the cardiology nurse/ practitioner who took me off the drug immediately and he actually suggested how knowledgable my surgery GP must be. After my telephone conversation I saw another doctor that morning and she was very sympathetic about my condition and prescribed the required creams. I have written to the Daily Telegraph letters page to relate the unbelievable both my husband and I receiving from receptionists nurses doctors consultants all liaising with each other.
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Christine T - Posted on 23 February 2023
Always friendly and helpful when i phone. Nurses are also really friendly, making you feel at ease. And GP phone back response always on target and again very attentive to needs
Visited February 2023
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The Drayton Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
Seen within an hour of phoning, the Nurse was very thorough, and the prescribed medication sorted the problem.
Visited February 2023
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The Drayton Surgery has not yet replied.