The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
Recently went for some blood tests and was in and out of the surgery with in 10 minutes which I thought was very good and very efficient.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for leaving this outstanding 5-star review and telling us how quick and efficient the blood test (phlebotomy) clinic runs at The Grange. We are delighted to offer this convenient clinic for our patients and also offer appointments to patients from other local practices to help people get quicker access to blood tests. Kind regards DS
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Review titled Professional and respond promptly
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
Required a sick note extension via the Patch’s system This was dealt with swiftly and took the stress out of coming to the Practice and waiting Also prompt service on the phone when ringing to double check
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for taking the time to leave a review and excellent 5-star rating. I'm pleased to know you have found benefit in the online "patchs" consultation service via our website. It's great to know you found that service to be convenience and that you also appreciate our rapid telephone answer time. Kind regards DS
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Review titled Unorganised
Rated 1 star out of 5
by Andrzej Karwowski - Posted on 26 September 2023
I have booked a long appointment to discuss 3 things with the doctor. At my appointment I have discussed one thing and went on discuss the rest, at that point the doctor has told me that they no longer have time for me and I need to reschedule my appointment for another week! I have booked 30 mins appointments, I left after 5, I went to speak to reception to book another appointment, the lady at the reception was confused why ty doctor hasn’t listened to all my problems. I managed to book another appointment for next week! Another week of waiting and wasting time!!! Absolutely disgusting how the doctors are allowed to do that. If we were late we wouldn’t have been seen but when it’s the other way round it’s acceptable?!!!
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Andrzej I'm sorry to have received your 1-star rated review and to hear about the issues you've experienced. Unfortunately, appointments in General Practice are often limited to 10 minutes and our clinicians ask patients to discuss the most important problem first. I'm sorry we don't always have more time to discuss all of your problems in one appointment, but it's good to hear you only had to wait one week before seeing again. I would be more than happy to discuss this further, if it would be useful for you and help you navigate our systems of access in future. Please call the surgery and we will be happy to help. Kind regards DS
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Review titled Confused
Rated 4 stars out of 5
by Andrea thwaites - Posted on 03 October 2023
My diabetic assessment was great but at the end I mentioned being chessty and having rescue pack . Dr care from surgery said 3 year ago I should have one as my breathing is bad . Receptionist irdered one then I was told it jeeded reviewing . I got call today from doctor saying that i didnt get pack because of diabetese . I explained nurse had adviced it and ive had one for years as an ex nurse I dont use antibiotics unless neededcbut inhaler is needed . I got told To make appointment for asthma test . What is it coming to when a year old disabled patient with diabetese abd breathing issues has to run round trying to get lift to doctors because walking is bad . I love the staff at the practice and im sorry to give a negative review but it feels as if nobody listens anymore
Visited September 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Andrea Thank you for ttaking the time to leave a review and I'm sorry to see you were confused and disappointed by the service and accessing your medication. We have an in-house pharmacist who would be able to support with such issues. The Pharmacist is available 5-days a week. I hope we will be able to support you better next time and I will sahre your feedback with our team for learning. Kind regards DS
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Review titled I was disappointed
Rated 4 stars out of 5
by Beverley Lee - Posted on 26 September 2023
I went to the GP because I have been experiencing severe headaches for weeks. I take medication for blood pressure. My blood pressure wasn't taken because no large cuffs were available. I was prescribed more medication without knowing what's the cause
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Beverley I'm sorry to hear you were disappointed with your recent visit to the surgery. I have asked a colleague to look into this matter so we can learn from what went wrong and avoid this in future. Kind regards DS
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Review titled Must improve
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2023
It's impossible to get through on the phone, and there ae so many systems and reminders it confusing. You really need to have a proper system for making an appointment, like an online calendar like what you have at the hairdressers! And this latest AI system is a nightmare
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient I'm sorry to hear you've had issues getting through on the phone. This is certainly not what I would expect for our patients, and we have been working hard on telephone answer times. Please come into reception and ask for some help and advice on getting the best out of Patchs online consultations. It is important patients using this service tell us as much as possible about the problem, so we can understand the best way to support and help. Kind regards DS
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Review titled Visit to Doctors
Rated 4 stars out of 5
by Reuben Mansfield - Posted on 19 September 2023
The doctor I was seen by was very professional and welcoming. He did all the relevant checks that needed to be done and gave me a prescription for the problem I went in for.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Reuben Thanks for leaving a review and letting us know about your recent experience. It's nice to hear you describe our doctors as professional and welcoming. Kind regards DS
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Review titled Very impressed with patchs service
Rated 5 stars out of 5
by Andrew Sutton - Posted on 21 September 2023
I sent in a patchs review online with an attached photograph. The following morning I was contacted saying they had reviewed my request and a prescription had been sent to my pharmacy. I was impressed by the quick response and as such saved a appointment with the practice for someone else to use. I will be using this service again.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Andrew Thanks for letting us know about your recent experience. It's great to hear you rate us as a 5-star GP Practice. I'm pleased you like the online consultation system "Patchs" and that you have had a quick and efficient consultation with the same. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Angela Howard - Posted on 12 September 2023
I attended for a shingles vaccination and was also offered a pneumonia vaccine at the same time. The nurse checked it was possible and safe and did both. She was very kind and easy to talk to and made me another app for the following day. Excellent service. Thank you so much.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear Angela Thank you for taking the time to tell us about your recent experience. I'm glad the nurse was able to do the shingles and pneumonia vaccination at the same time for you. It's important we make access to health care as convenient as possible and reducing the number of visits to the Practice helps. Kind regards DS
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Review titled Some Staff need more training
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Reception staff addressing patients as "love" "darling" or any of those terms is extremely condescending and unprofessional. Training in customer service urgently required in this area. This approach experienced on more than one occasion.
Visited September 2023
Review titled The Grange Medical Practice
Replied on 02 October 2023
Dear patient Thank you for offering your feedback and insight into our reception staff. I completely understand your desire for a more professional encounter and this will be fedback to our reception team. Kind regards DS