The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication review
Rated 4 stars out of 5
by Janet Vivian Lamptey - Posted on 21 August 2023
He asked if I had any concerns with my medication and asked for me record my BP readings for a week and send it to the surgery. He also discussed with me the blood tests that I needed to have done and then ordered my medication for me.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Janet Thank you for taking the time to leave such a positive review. Our team will be delighted to recieve this. Kind regards DS
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Review titled Room for improvement
Rated 2 stars out of 5
by Andrew - Posted on 30 August 2023
On 25 July I submitted a repeat prescription form. On 1 August I had to go into the surgery and enquire as to its whereabouts. On 21 August I submitted a repeat prescription form along with my wife’s repeat prescription. These prescriptions were submitted early as, the following week, we were going on holiday. Her prescriptions were available on 24 August. There was no record of my repeat prescription request. I have had to go away on holiday with insufficient medication. I have been to see a specialist regarding another medical complaint and he has written a letter to my GP recommending I use two creams. I wonder how long, if at all, it will take for these creams to appear. I am very disappointed with the service I am receiving and feel let extremely down.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Andrew Thanks for leaving a review and letting us know about your recent experience. I'm sorry you didnt have a better experience and that you experienced issues with accessing your medication. This is certainly not what I would expect for our patients. I will share your review and comments with our pharmacy team so they can reflect and improve the experience for our patients. Kind regards DS
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Managed to get an appointment on the day I rang. Receptionist pleasant and accommodating. Saw a practice nurse who was very professional.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thanks for leaving this outstanding 5-star rating and insightful review. Kind regards DS
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Review titled Awful, dismissive,
Rated 1 star out of 5
by Paula Taylor-Ridge - Posted on 29 August 2023
Awful. Contacted the practice last week regarding an issue I’ve been dealing with for months and they are very dismissive or just want to throw tablets at you. They do not listen. Ignored me crying out for help on a matter and are dismissive because of my age. Anyone I speak to when I say what response or help I get from the grange thinks it’s appalling how I am treated. I thought it was improving here but I was very wrong.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Paula I was disappointed to receive this review. This is absolutely not the type of experience I would expect for our patients. I am sorry you felt ignored and that we did not listen to you. Please be assured I will investigate this as a complaint and respond to you with my findings and actions to improve things. Kind regards DS
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Review titled Okay practice depends who you speak to
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2023
Service depends on which member of staff you speak to some are very helpful others arent. Most of my appointments have been over the telephone which I dont mind as its just mainly reviews of pre existing conditions. Always get my perscription wrong so end up getting emergency medication. They never ring to explain why they never perscribe the amount i ask for.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient Thanks for leaving a review. I'm sorry to hear about your experience of inconsistency in the Practice team and issues with receiving your medication. I would encourage you to contact the surgery so we can investigate this as a complaint and explore the solutions to these issues. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
I've been a patient here for 30 plus years and have always felt well looked after with any illness I've approached them with friendly staff and prompt responses.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient Thank you for taking the time to leave this amazing 5-star review. It's great to know that you feel fully supported by the Practice. Kind regards DS
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
The practice is so much better now that we can see a doctor.They appointment was very quick and through.I am being referred to a consultant.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a positive review and 4-star rating. I'm pleased you were seen quickly and that we have arranged an onward referral for you. Kind regards DS
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Review titled Physio
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Quick and fast, and the doctor was very helpful And the doctor did explain to me the issues I had and some questions. I didn't understand and she explained to me to make sure I understood exactly what she would tell me she was very helpful. Once again, thank you very much.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating about our First Contact Physio Practitioner service. I'm pleased to hear she took the time to explain things to you so you could get the most out of your appointment. Kind regards DS
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Review titled Appointment
Rated 4 stars out of 5
by Darren Simister - Posted on 22 August 2023
Doctor rang 21st Aug 23, at 13:50, said reception will call book appointment, ecg, bloods, blood pressure machines, no call, today 22nd Aug 2023, 10 oclock rang Doctors, reception, oh yes , we need to book appointments, if I would not have phoned, I would not have had any communication from them, managed an appointment 2 weeks time, yep 2 weeks time, see above issues, people are off , I got told,is this good enough?
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Darren Thanks for taking the time to leave a review and positive 4-star review. I have asked a colleague to call you and discuss your experience further to ensure we are fully supporting you and treating you as quick as we can. Kind regards DS
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Review titled Reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Great team on reception. Always polite and able to get things done. I have emailed and had a response quickly.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for leaving this excellent review about our reception team They have a challenging and highly presssured job, but this kind of feedback will really encourage them to do a great job every time. Kind regards DS