The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice with weaknesses
Rated 2 stars out of 5
by msho1947@aol.com - Posted on 22 August 2023
Very difficult to get an appointment even if urgent - got sent to Dewsbury on one occasion. Also communication is poor - recently the dosage of a medication was significantly reduced but I only found out when I picked it up from the Pharmacy.Only on ringing the Grange, did I find out there was a message from GP re change of dosage.Surely this should have been communicated to me earlier before picking up new dosage of tablets? Receptionist very apologetic but not her fault.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient I'm sorry to hear of your recent experience of the practice and your difficulty in accessing an appointment. I hope you were offered a range of options to be seen, and sometimes the Walk In Centre is the best option. I'm sorry to hear about the confusion caused with changes to your medication - this should be clearly communicated with patients and I will feed this back to our in-house Pharmacy team. Kind regards DS
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Review titled Phone call getting easier
Rated 2 stars out of 5
by Carol - Posted on 29 August 2023
I saw the nicest doctor on my last visit she had patience and was thoughtful must say she was the best doctor I have seen at this practice in a long time On the good side it’s getting easier to get through to the practice but can’t understand the need for one problem only per visit it takes longer to wait in the queue to get another appointment than carry on with the original appointment
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear Carol I was disappointed to recieve this 2-star review due to being asked only to bring the most important problem to your appointment. It is unfortunate that our clinicians do have fixed appointment systems so that we can optimise our service and consult the maximum number of patients in a safe manner. I am pleased to see there are lots of positives in your review and I hope you will return to leave a review in future. The current waiting time for follow up appointments is around 7-10 days, so I hope this is not too long to wait to discuss additional problems. Kind regards DS
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Review titled Very efficient
Rated 4 stars out of 5
by Susan North - Posted on 22 August 2023
I asked for appointment in the morning, was given one the same afternoon. No complaints there but I had to remind surgery that I had not had blood test for 2 years and it was important that it be monitored. When prompted, they acted quickly.Very helpful and I formative.Thankyou.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Susan Thanks for taking the time to leave a review. We do ask that patients share responsibility for their healthcare and keep a diary of important dates, checks and tests. Thank you for contacting us to follow up. I'm pleased we were able to act quickly on your request. Kind regards DS
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Review titled Good practice today
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2023
Saw nurse practitioner and also nurse for blood test. Both very friendly, good listeners and very professional. Was a pleasure to meet them both.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 10 August 2023
Dear patient Thank you for taking the time to leave a review and 4-star rating. I’m pleased that you had a great experience with the nurse practitioner and the phlebotomist. Kind regards DS
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Review titled Intimidating practice
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
Felt like got to fight to get past reception to see a doctor feel like receptionist can talk but not listen and tone of vioce they use at times trying to intimidate and put u down as daft stupid and like we know nothing that they are qualified doctors not receptionist
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient I'm sorry to hear about your percieved "fight" to get past reception. This is absolutely not what I would expect for our patients and I will share this review with our reception/admin team. I hope you can understand that our non-clinical team have been trained to take more information about the nature of a problem, but this is simply to ensure patients are seen by the most appropraite service at the most appropriate time. Kind regards DS
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
They help you as much as they can every time we have needed an appointment we have got one they do everything you need them to do if needed be
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave this outstanding 5-star rating. I'm pleased to know the team are doing everything they can to support you when you need our services. Kind regards DS
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Review titled Not patient centred
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On two occasions I have wanted cream - betnovate for severe and very painful hand eczema (prescribed by an hospital consultant) and an antibiotic cream for an insect bite that started to bubble into a blister recommended by the chemist. I can’t get either. They don’t like you asking them for what you know works or what other professionals have recommended. So I suffer because of their pettiness and ignorance. I’m sure I’m not the only one.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 12 September 2023
Dear patient I was disappointed to receive this 2-star review and I'm sorry you have had issues with accessing medication. It is always important we have written requests/instruction for medication from other healthcare professionals in order to treat patients safely. I'm sorry if this wasnt explained to you. I will feed your comments back into our wider team and I hope this will lead to improved services and experience at the practice. Kind regards DS
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Review titled Doctors practice
Rated 3 stars out of 5
by Diane Webster - Posted on 22 August 2023
I arrived on time for my appointment, but had to wait 30 to see someone When we spoke to receptionist we were told they were running late isn’t it just manners to inform patients of this This is something that happens quite often at this practice
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Diane Thank you for letting us know about your recent experience and I am sorry you had to wait 30 minutes to be seen. Although some clinics can run behind, I would expect our team to inform patients of this. I will share your feedback with our reception team for their learning and development. Kind regards DS
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Review titled Very understanding.
Rated 5 stars out of 5
by Tony Tansey - Posted on 22 August 2023
I was dealt with in a very considerate and understanding manner. It was not easy for me to get to the practice so I was allowed to send on a photo and prescribed accordingly.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Tony Thank you for taking the time to leave a review and amazing 5-star rating. Its great to hear that you were dealt with in a considerate and understanding manner. I'm pleased you were happy with our digital appointment service, and I hope you will encourage others to try this route via Patchs on our practice website. Kind regards DS
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Review titled Not made aware of appointment
Rated 2 stars out of 5
by Caroline Mulligan - Posted on 22 August 2023
I didn’t know I had an appointment until I looked in the nhs app to see if my prescription had been issued and saw I had an appointment. I then didn’t receive a call at the appointment time or any time that day ???? Confused!!!!!
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Caroline I'm sorry to hear about your recent experience and the confusion caused. The NHS app does unfortunately list all appointments and some of these are remote appointments, essentially where our clinical team are scheduling work to do for you. Sometimes this doesn't require any contact with you, so please be assured you can always call us and check if you are unsure. A member of our friendly reception team will be happy to help. Kind regards DS