The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Uncaring practice
Rated 2 stars out of 5
by Diane Walton - Posted on 23 August 2023
I rang up with concerns about still not getting my ct scan results back even though the ct was meant to be fast tracked, wanted to speak to a doctor about my concerns, the receptionist put me on hold for a minute then when she came back she quickly told me she would try and get this resolved before quickly ending my call by saying sorry got to go now like something else more important came up or she couldn’t be bothered to talk to me no more, so after she hung up I still had no answers and she never said she would arrange a doctor to call me even though I had told her of my concerns of my medical condition.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Diane Thank you for taking the time to leave a review and let us know about your recent experience. This is not what we would expect for our patients and I have requested the call recordings as part of my investigation. I will provide appropraite feedback to the individual(s) involved so please be assured things will improve. Kind regards DS
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Review titled Not joined up.
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Having several ailments I have been given different medication from different practitioners and then other practitioners refusing to continue medication. Seems nothing is joined up, all practitioners have different ideas. Resulting in the patient not knowing what’s the best to do. Suggest a case review with multiple ailment patients.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thanks for letting us know about your recent experience and I'm sorry you feel you've received a 1-star service. We are a large practice with many clinicians and this offers our patients the option of second opinions or alternative views. However, each clinician should be able to follow on from the other using the notes in your clinical record. If you would like to discuss this further, please contact us. Kind regards DS
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Review titled Great service!
Rated 5 stars out of 5
by Gill Mitchell - Posted on 15 August 2023
I received an unexpected call from the Surgery as a follow up to my Diabetic Review. The Soctor wanted to explore some unexpected symptoms.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Gill Thank you for taking the time to leave this review and outstanding 5-star rating. I'm pleased our clinical team were able to follow you up in a timely manner and I hope your symptoms resolve soon. Kind regards DS
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Review titled Wasn’t as good experience
Rated 2 stars out of 5
by AbdulMajid Alkhair - Posted on 22 August 2023
I’ve spoken to the 111 on 17th of August and for my daughter. She had very bad stomach and dizziness. They booked us a telephone appointment with the GP but unfortunately we did not receive the call. We had to go to the emergency.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Abdul I'm sorry to hear you had booked a telephone appointment for your daughter but the clinician did not call you. I will invesigate this and discuss with those involved so that this does not happen again. Kind regards DS
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Review titled Poor communication.
Rated 4 stars out of 5
by Mike Oldridge - Posted on 22 August 2023
When requesting a routine repeat prescription for Atorvastatin which I had been taking for many months, the pharmacist decided not to issue the prescription and absolutely no reference was made back to me of this denial of service. I was running out and only by chasing up did I manage to get the prescription in time.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Mike Sorry to hear about your recent experience about requesting and accessing your medication. I will ask a member of the team to look into this and contact you to provide more information about what went wrong and how it can be avoided or improved in future. Kind regards DS
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Review titled Need real appointments not online ‘services’
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Booked an appointment through Patches online. Had several messages - some via patches, some via text and some email. All very confusing and now I’m non-the-wiser if my medication review has or hasn’t been done. One message states that it ‘should’ be checked by a pharmacist and it ‘should’ be ok to reorder. A 5 minute phone call would have been quicker, easier and would remove any confusion.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thanks for letting us know how you feel about the service. Patchs is a great way to contact the practice digitally and is ideal for quick advice and arranging appointments. I'm sorry the communication was not clear enough on this occasion and that you were confused about your medication review and request. Medication reviews can be conducted without speaking to the patient, but I would expect the patient is informed of the outcome and if a medication was issued. I will pass on this feedback to our in-house Pharmacy team and Patchs team. Kind regards DS
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Review titled Good support apart from phone appointment
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
I am very happy with the responses to my requests for appointments. I understand that phone appointment times will be affected by urgent cases, but feel a text to let one know of the delay and likely time for the appointment would be helpful. We are asked to be punctual in person and to be ready by our phone for calls. It would be respectful to be advised of delay. For example today I had a rime of 11.30 am and still eait for the call 11/2 hours later.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear patient Thank you for taking the time to leave a review and positive 4-star review. Thank you for your feedback and suggestions on how we can improve - I will certainly consider how we can implement this. Kind regards DS
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Review titled Fab services
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I love this practice the staff can’t do enough for you.Always polite an informative and above anything,patient in dealing with you.I’ve been here for over 10yrs now an it has by far been the best practice I’ve ever used.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 11 August 2023
Dear patient Thank you for leaving a review and outstanding 5-star rating. I'm delighted to know you think our practice is the best you've ever used. Kind regards DS
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Review titled Always Helpful
Rated 4 stars out of 5
by Bev - Posted on 22 August 2023
My son has a vast medical history so whenever I ring to get things sorted out in regards to medication and appointments the staff are always helpful and try make sure what I need is sorted as soon as possible
Visited August 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Bev Thanks for this insightful review and summary of how helpful the practice team are in dealing with your requests as soon as possible. Kind regards DS
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Review titled Very Friendly and Efficient Service
Rated 5 stars out of 5
by John Newman - Posted on 07 August 2023
My blood pressure has been under review and the results submitted have been analysed. The testing and analysis process has been carried out and communicated superbly. Thank you one and all.
Visited August 2023
Review titled The Grange Medical Practice
Replied on 08 August 2023
Dear John Thank you for taking the time to leave a review and wonderful 5-star rating. I'm glad to know that we are supporting you with managing your blood pressure. Kind regards DS