The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I recently had to have repeat blood tests. These also came in as abnormal and another appointment has been made. Not really understanding what it all meant, the receptionist made me a telephone appointment with the Advanced Practioner to call me and explain. She did and explained what the problem might be and was able to stop the initial panic I felt and was able to reassure me. I really appreciate the time the surgery gave me
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review and outstanding 5-star rating. I'm pleased to learn that you were able to have an appointment for your blood results to be explained. I'm glad this reassured you and our clinicians will be delighted to have received this review. Kind regards DS
-
Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
The form asks what type of appointment you would like. As I was having trouble with my eyes I requested a face to face. I didn’t even get a phone call, just a message.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient I'm sorry to have received your 1-star review and feedback about your recent experience of the Practice. This is not what I would expect for our patients. Please call and discuss this matter with a member of our team. We will be happy to investigate the matter. However, please be aware that some problems (such as acute eye problems) can and should be seen in an Optician service, under the PEARS scheme. This would offer an appointment to be seen within 24-48 hours and they would be the most appropraite service for new eye problems. Kind regards DS
-
Review titled Mismanaged gp surgery
Rated 1 star out of 5
by Ishwar - Posted on 29 June 2023
Appointments are not available even for 14days, if you get appointment,it is changed without informing the patient,some times even cancelled the appointment without information,and you come to know about this cancellation on reaching the surgery. But we are sticking to this surgery only because of the doctor whom I visited yesterday,who is very professional,caring and has sound medical knowledge. We highly appreciate the services of this doctor. Also expect the management to improve the poor management.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Ishwar Thank you for leaving a review and I'm sorry to hear about your recent experince. We currently aim to see patients within 10 days and the NHS target is for patients to be seen within 14 days. I'm sorry we were unable to see you sooner on this occassion. I would be more than happy to investigate this incident further and look closely at the particulars. Please call the surgery and provide more information, including your name and date of birth and details about the appointment request. This will help us investigate who dealt with the request and establish if there were any opportunities to support you sooner. Kind regards DS
-
Review titled Speedy response
Rated 4 stars out of 5
by Lewis - Posted on 13 June 2023
My queries regarding repeat prescription, clinician review and change in dosage all met with immediate and helpful response
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Lewis Thank you for taking the time to let us know about your recent experience and the immediate, helpful response you received from the team here. Kind regards DS
-
Review titled Great practise
Rated 5 stars out of 5
by display my name - Posted on 11 July 2023
from booking an appointment, some wait on the telephone, the receptionist was very polite, careing,and professional. and put me at ease
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and amazing 5-star rating. Out whole team will be delighted to receive this feedback. Kind regards DS
-
Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
Easy login on well signed screen. Late being seen but practitioner was calm, thoughtful and encouraging. Various test and further appointment arranged thrre and then. Overall good experience
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience. I'm pleased to know the practitioner was able to see you despite you arriving late - we understand there are a range of things that can affect patients attending appointments on time. Kind regards DS
-
Review titled Rubbish Practice
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Reception staff treat this surgery as a business while it's a service -(nhs) everything accept a particular doctor at this surgery is screams diabolical. No appointments no care for patients, I have seen elderly non English speaking patients being ignored while waiting to be seen. The practice manager is never in when you wish to speak to him about how things are at this surgery. No one cares about what feedback is left and they never return your calls.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and I am sorry that you rate this encounter as a 1-star experience. I would be more than happy to discuss any issues with you over the phone or in person. Please call the surgery to provide more details about these issues and I will be happy to investigate the matter fully. I will share your feedback with the wider team and we will explore ways we can improve your experience of the service. Kind regards DS Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Seen in a timely manner by a doctor who listened and then acted on what I had said. Further tests requested by the clinician. Overall happy with the experience.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review and excellent 5-star rating. I'm glad the doctor was able to advise and treat you quickly and arrange further tests. Kind regards DS
-
Review titled Excellent Care
Rated 5 stars out of 5
by Tony Tansey - Posted on 07 June 2023
The nursing care I received could not have been bettered in any way. Very professional, very considerate,very understanding and very caring.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Tony Thank you for taking the time to leave a review and excellent 5-star rating. I'm delighted the nursing care you received was excellent. Your comments will be shared with our whole team. Kind regards DS
-
Review titled Friendly practice
Rated 4 stars out of 5
by Margaret Lewis - Posted on 14 June 2023
Staff were patient and friendly at my last visit. I've always felt listened to when I've either visited or phoned up.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Margaret Thankyou for taking the time to leave a review and let us know about your recent experience of the service. I'm glad to know you feel the staff listen to your needs and are friendly. Kind regards DS