The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Grange Medical Practice.
Reviews
-
Review titled Excellent GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Very nice GP kind and caring, did not have to wait too long and tests were organised very quickly. I felt very confident in this Doctor.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient I'm really pleased to hear about your recent encounter with our kind and caring GP. It's great to hear you had confidence in the decisions made in your consultation, and that you rate the service as excellent. Kind regards DS
-
Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 15 June 2023
Telephone was answered promptly and the person dealing with my call arranged for a doctor to ring me back. The doctor rang back within about an hour dealt with my problem and issued a prescription I was pleasantly surprised how quickly I was able to speak with the doctor.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear patient Thank you for taking the time to leave a review and let us know more about your recent experience of the Practice. It's really positive to hear your call was answered quickly and that you were called back within an hour. We understand the need to support our patients as quickly as possible. Kind regards DS
-
Review titled Good practice
Rated 4 stars out of 5
by Andrew - Posted on 11 July 2023
Appointment was on time, and the doctor was thorough and helpful. The communication between the surgery and the dispensing chemists is very poor.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear Andrew Thanks for taking the time to leave a review and feebback about your experience of communication between the Practice and the dispensing Chemist. I would encourage you to discuss this matter further with a member of our team and we could investige the issue for you. We would expect to issue prescriptions to the chemist within 48 hours of your request, so I am sorry if this did not happen on this occassion. I would be more than happy to check your record, but would need more information from you to do this. Kind regards DS
-
Review titled Great pharmacy
Rated 3 stars out of 5
by karen Lynne Cocking - Posted on 13 June 2023
The pharmacist was most helpful and understanding. Very knowledgeable, kind and considerate. I cannot praise them enough for their help
Visited June 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Karen Thank you for taking the time to leave a review and to praise our Pharmacist. Your comments will be shared with our whole team. Kind regards DS
-
Review titled Insulin
Rated 2 stars out of 5
by Tasneem Akhtar - Posted on 15 August 2023
changed insulin via nurse at princess royal she sent a message on s1 but i had to call the practice a few times to get it.. was told by reception.. sorry i cant do that .so wen i asked who will she stated our pharmacy team. seriously i dont really care my request was for the insulin change & request sent to grange pharmacy. How hard can that be. everything is long winded with the surgery. 3 or 4 calls later i received 1 vial still waiting for insulin to last me at least a month, now i have to ring pharmacy every week because i have given up trying, however having said that i still believe its a good surgery & we can all learn from the past to improve the future.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 25 August 2023
Dear Tasneem Thank you for taking the time to leave a review and let us know about your recent experience of the Practice. I'm sorry that you feel some processes are "long-winded" and that you have had to chase your medication with the pharmacy. I have asked a colleague to call you and take some more information so we can investigate this and explore how we can improve the experience. Kind regards DS
-
Review titled Not bad
Rated 4 stars out of 5
by Anonymous - Posted on 04 July 2023
Very busy practice, reception always very polite. Need to put more information out about what is available online, appointment, forms etc.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thanks for leaving a review and for your constructive feedback. We are continually working on our website and online presence (including social media on Facebook and Twitter) so we will certainly act on your suggestions. Kind regards DS
-
Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I had surgery in June and the aftercare I received from the Grange group staff was fantastic. I was helped with emergency appointments, call backs and sick notes. The service was very efficient. I was guided through how to use the online service and received responses really quick. The staff are very friendly and eager to help.
Visited June 2023
Review titled The Grange Medical Practice
Replied on 12 July 2023
Dear patient Thank you for taking the time to leave a review and fabulous 5-star rating. I'm really pleased you found our staff to be helpful and the service efficient. Your feedback will be shared with our whole team and I'm sure they will be glad to hear this. Kind regards DS
-
Review titled Not bad
Rated 4 stars out of 5
by Nms - Posted on 23 May 2023
Great service and friendly staff.even though I got attended to a bit late,am happy for the service I received. They explained to me what I needed to do regarding my health and they booked me straight away for my further appointment.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 24 May 2023
Dear NMS Thank you for taking the time to leave a review and 4 out of 5 star rating. I'm delighted to hear that you are happy with the service you received, how things were explaiend to you and how quickly your appointment was booked an appointment. Kind regard DS
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
The last GP that I was scheduled a telephone consultation with was not helpful and lacked empathy. She outrightly refused to guide me and or provide clarity, I was totally disappointed. I believe great customer service should be evident in all sectors, inclusive of the health sector which is most sensitive. It will be great if this is reviewed and addressed.
Visited May 2023
Review titled The Grange Medical Practice
Replied on 19 May 2023
Dear patient I am sorry to have received you review about your recent experience. Unfortunately I am unable to identify you and support you further from this review, as you have not left your name. Please would you call us and speak to a senior member of our team so we are able to take more details from you and investigate this issue. Kind regards DS
-
Review titled Welcome Change
Rated 4 stars out of 5
by Mrs Harrison - Posted on 31 May 2023
I have stayed away from the Dr's for over a year because I could never get any joy with call backs or Dr's. But I was in agony this week so I phoned the surgery. I was surprised that I got straight through, the staff were friendly and helpful and that is what you need when you are not well ! I had a choice of face to face ora call back, I chose face to face. The doctor I saw was very personable and put me at ease at once. He explained what was wrong and what my treatment would be and added a follow up a week later. I don't know what has happened in the past year but it is all positive so keep it up !! I will now be calling the Dr's if I need help and know it will be a positive outcome !!
Visited May 2023
Review titled The Grange Medical Practice
Replied on 21 June 2023
Dear Mrs Harrison Thank you for leaving a review and letting us know more about your recent experience. The whole team have been working hard to transform the reputation of the Practice and we are proud to deliver 5-star telephone access. We are able to answer 95% of calls first time and with an average daily wait of less than 1 minute. Thank you for your encouraging message - the whole team will be delighted to receive this. Kind regards DS